Outreach Team Lead

Housing Solutions leads the charge in ending homelessness in Tulsa County, serving as the cornerstone for transformative change. As the lead agency for the HUD-funded Tulsa County Continuum of Care, we are dedicated to uniting local organizations and stakeholders to deliver essential services and create sustainable housing solutions. Our work ensures that individuals facing homelessness and housing insecurity receive the coordinated support they need to find stable housing. By joining Housing Solutions, you'll be part of a dedicated team that profoundly impacts lives and strengthens the fabric of our community through strategic partnerships and initiatives.

Position Overview The Outreach Team Lead provides day-to-day leadership and operational oversight of the Outreach Team, ensuring that staff have the tools, guidance, and training needed to effectively assist individuals experiencing or at risk of homelessness. This position plays a key role in coaching team members, monitoring caseload progress, and ensuring compliance with funding and reporting requirements. The Team Lead oversees data quality, develops internal procedures and reference materials, and ensures clients are supported from initial engagement through connection to housing. In addition to staff supervision, the role involves direct problem-solving, system navigation, and coordination with external partners to reduce barriers and facilitate timely access to housing and supportive services. This is a hands-on leadership position requiring both strategic oversight and field-based collaboration.

Primary Responsibilities Program Oversight: Leads daily outreach operations, facilitates weekly staffings with Outreach Team, assigns and monitors caseload progress to ensure compliance and advance housing goals. Creates and formalizes reference materials and internal procedures to support consistent, efficient outreach practices across the team.

Staff Coaching and Development: Provides direct coaching to Outreach Team on client engagement, field safety, housing navigation, and system barriers. Coordinates regular training sessions with the Outreach Director to build staff competency in effective outreach response.

Data and Records Management: Monitors the entry and quality of client data in HMIS. Coaches Outreach Team in maintaining complete and confidential records and consistent documentation of service interactions, assessments, referrals, and housing barriers.

Outreach System Coordination: Oversees community-wide emergency response protocols during severe weather and other designated crises. Collaborates with AWH4T partners to coordinate cross-agency outreach efforts, ensures unified communication, and strengthens relationships with service providers during both routine outreach and community-wide emergencies. The Team Lead must be able to maneuver uneven terrain and work outside in all weather conditions in order to assess and direct outreach efforts on-site in encampments, streets and underpasses, emergency shelters, and other similar environments.

Team Culture and Professional Standards: Holds the Outreach Team accountable for maintaining a professional, inclusive, and solution-focused environment. Ensures staff consistently demonstrate respectful communication, reliability, and high standards of practice in the field and within the organization. Represents Housing Solutions in the community with professionalism, setting clear expectations for conduct during outreach, partner collaboration, and crisis response.

Qualifications

• Associate's degree in social work or a related field-- significant relevant experience in social services, housing services, or related field can be considered in lieu of the education requirement.
• Demonstrated leadership in a team-oriented environment, preferably within housing services or a related field.
• Direct experience in client service delivery with a focus on outreach, case management, or a similar service.
• Strong interpersonal and communication skills to effectively lead a team and engage with clients and partners.
• Knowledge of local homeless service resources and housing programs.
• Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
• Proficiency in data management systems, including HMIS and Microsoft Office programs.

Equal Opportunity Employer Housing Solutions is an inclusive employer and does not discriminate against any employee or job applicant because of race, ethnicity, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability status, age, or any other protected classes. We celebrate diversity and strive to reflect the community in which we work, to better serve our clients. We welcome and encourage applications from diverse applicants, including those who have peer-experiences related to the populations that we serve. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are dedicated to fostering an environment where our employees feel respected, valued, and driven to excel. Housing Solutions is committed to promoting equity and providing reasonable accommodation to applicants with disabilities. Should applicants need reasonable arrangements to facilitate their interview and assessment during the recruitment and selection process, please submit your request with your application.