Career Coach – JPMC Work Reintegration Program

POSITION TITLE: Career Coach – JPMC Work Reintegration Program

LOCATION: Louisville / Jefferson County, Kentucky

STATUS: Full-Time, Hourly, Non-Exempt

PROGRAM: JP Morgan Chase (JPMC) Work Reintegration

REPORTS TO: Senior Program Manager

INTRODUCTION:

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS:

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness Employee Assistance Plans (EAP) Health and Wellness Program Medical Coverage Dental Coverage Vision Coverage Flexible Spending Account Health Spending Account Short Term Disability MetLife Legal Plans

Financial Wellbeing Competitive Compensation Packages Life Insurance (company paid) 403b retirement plan with company fund matching Employee discounts *Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness) *All company paid benefits and paid time off effective day one

Work Culture Commitment Committee Justice Committee Integrity Committee Compassion Committee Retention Committee

JOB SUMMARY:

The Career Coach – JPMC Work Reintegration Program provides comprehensive, participant-centered services. This position manages the participant journey from outreach, referral, intake, assessment, and enrollment through individualized career planning, training, job placement, retention, and advancement. The Career Coach develops employer and referral partnerships, coordinates supportive services, maintains accurate case records, and supports program performance and grant compliance.

QUALIFICATIONS:

• Bachelor’s degree or related field experience may be considered.
• Experience in workforce development, career coaching, case management, employment services, vocational rehabilitation, recovery support, or related human services preferred.
• Experience supporting individuals facing barriers to employment, including justice involvement, recovery, housing instability, and unemployment, preferred.
• Strong communication, organization, time management, employer engagement, and documentation skills.
• Proficiency in Microsoft Office and electronic case management systems; ability to work independently and as part of a team.
• Valid driver’s license, reliable transportation, proof of automobile insurance, and ability to travel throughout the service area required.

RESPONSIBILITIES:

Participant Recruitment, Intake & Enrollment

• Conduct community outreach and build a pipeline of eligible program participants.
• Receive and process referrals; complete intake, eligibility review, assessments, enrollment, and required consent and referral documentation.
• Explain program expectations, available services, participant responsibilities, and follow-up requirements.
• Develop, monitor, and revise individualized service and employment plans with measurable goals.

Career Coaching & Workforce Readiness

• Provide one-on-one career counseling, career exploration, goal setting, and employment pathway planning.
• Assist with resumes, job applications, digital literacy, job search strategies, mock interviews, and interview preparation.
• Deliver and document required job readiness training and curriculum completion.
• Provide ongoing coaching to help participants address barriers and progress toward employment and advancement.

Education, Training & Supportive Services

• Identify appropriate occupational training, educational programs, certifications, and credential opportunities.
• Coordinate referrals, enrollment support, and progress monitoring for education and training.
• Assess barriers and arrange eligible supportive services such as transportation, identification, interview or work clothing, tools, and equipment.
• Connect participants with community resources for housing, childcare, food, utilities, and other needs; document all assistance.

Employer Engagement, Placement & Retention

• Build and maintain employer, staffing agency, and workforce partner relationships.
• Identify job opportunities that align with participants’ interests, skills, and career goals.
• Coordinate employer introductions, interviews, hiring events, and job fairs.
• Verify employment placements through appropriate employer or participant documentation.
• Maintain required post-placement contact, address workplace concerns, and support job retention and career advancement.

Case Management, Documentation & Compliance

• Maintain consistent participant contact and timely, individualized case notes.
• Complete and maintain assessments, service plans, releases of information, referrals, supportive service records, employment verification, and follow-up documentation.
• Enter accurate information in MyEvolv and other required systems within organizational timelines.
• Track enrollment, education and credential outcomes, job placements, retention, and other JPMC program performance measures.
• Follow VOA policies, applicable grant and contract requirements, confidentiality standards, and quality assurance procedures; correct identified case deficiencies promptly.

Partnerships & Team Collaboration

• Develop relationships with community agencies, educational institutions, government agencies, referral sources, and employers.
• Represent the JPMC Work Reintegration Program at meetings, outreach activities, and community events.
• Coordinate with VOA leadership, other program staff, and external partners to meet participant needs.
• Participate in staff meetings, case consultations, trainings, quality improvement activities, and special projects.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.