Jobs in the United States

25+ jobs

Added 1 min ago
General Superintendent
Skanska USA
Hillsboro, OR
The General Superintendent at Skanska USA Building serves as a senior operational leader responsible for developing and executing strategic plans that directly influence departmental…
Added 1 min ago
Superintendent II (Project Lead)
Skanska USA
Conshohocken, PA
This role places strong emphasis on safety, quality, schedule, cost, and subcontractor management. The Superintendent II is responsible for ensuring compliance with Skanska’s EHS program,…
Added 1 min ago
Senior Project Manager
Skanska USA
Atlanta, GA
Serving as a central leader on the project team, the Senior Project Manager works in close partnership with Project Executives, Superintendents, Project Managers, Project Engineers,…
Added 4 mins ago
Brain Metastases Research Collaborative Program Coordinator
University of Virginia
Charlottesville, VA
Education: Bachelor’s Degree in health sciences, public health, clinical research, biology, data science, health administration, project management, or a related field.
Added 4 mins ago
Manager, Transformation (Remote)
Aledade PBC
Remote, United States
The Manager of Transformation owns program management for Aledade’s AI patient engagement initiatives, especially AI-enabled scheduling outreach. You will lead the program end to end,…
Added 5 mins ago
Senior Analyst/Programmer
Mayo US
Rochester, MN
…assigned tasks/projects. Evidence of communication, meeting management, and organizational skills and ability to adjust the message as appropriate to the audiences of varying technical…
Added 6 mins ago
CO
Senior Management Analyst - Budget Division
City of San Bernardino
San Bernardino, CA
- $48.75 to $59.26 USD / hour
The City of San Bernardino’s Finance Department is seeking a skilled and motivated professional to join the Budget Division as a Senior Management Analyst!
Added 6 mins ago
Engineer or Principal Engineer Subsystems Electrical
Northrop Grumman
Whiteman Air Force Base, MO
+ Serve as technical POC for subcontractor management teams during hardware development, qualification testing, and procurement incorporating project flow down requirements
Added 6 mins ago
Manager, Contract Lifecycle & Technology Programs
Vestis
Roswell, GA
This technology role reports into Vice President – Technology and will lead contract lifecycle management (CLM) capabilities and other technology programs from strategy and requirements…
Added 6 mins ago
Supervisory Intelligence Specialist (GMI Analyst)
U.S. Army Cyber Command
Fort Gordon, GA
…Fort Gordon, GA. Responsibilities Serves as the Deputy to the Senior Intel Officer (SIO) within the Brigade Intelligence Section (S2) of the US Cyber Protection Brigade (USCPB). Performs…
Added 7 mins ago
Program Manager IV, Strategy Execution
Kaiser Permanente
Duluth, GA
In addition to the responsibilities listed below, this senior individual contributor is also responsible for managing strategic, enterprise-wide, cross-regional, and/or multi-disciplinary…
Added 7 mins ago
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Builders Risk Operations Leader, North America
WTW
Atlanta, GA
- $200,000 to $250,000 USD / year
We know how companies can unlock potential through effective risk management. Our clients rely on us to craft strategies to quantify, mitigate and transfer risk, taking advantage of our…
Added 7 mins ago
Sr Project Manager - AI Data Centers
Jacobs
Atlanta, GA
Successful candidates will possess substantial project management experience leading large-scale data center, mission-critical facility, industrial, construction, engineering, or similar…
Added 7 mins ago
Program Manager, Quick Commerce Startup Launch
Amazon
Atlanta, GA
3+ years of program or project management experience
Added 7 mins ago
HR Chief of Staff
Acuity Inc.
Atlanta, GA
8+ years of experience in Human Resources, business operations, strategy, consulting, program management, or a related field.
Added 7 mins ago
Senior Project Manager, Implementation
Datavant
Atlanta, GA
Program Management: Coordinate programs consisting of multiple related projects, partnering with the project managers responsible for individual workstreams to ensure alignment, dependency…
Added 7 mins ago
Summer 2027 Producer Support Analyst Undergraduate Intern
Highmark Health
Atlanta, GA
The program provides hands-on training and exposure to career opportunities within producer relations, sales operations, business analysis, data management, insurance administration, and…
Added 7 mins ago
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Epic Certified Ambulatory Senior Consultant
Accenture
Atlanta, GA
- $73,800 to $218,800 USD / year
…certification in EpicCare Ambulatory• A minimum of one year of Program or Project Management Experience including reporting accountability for projects/programs to executive leadership and…
Added 7 mins ago
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Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Atlanta, GA
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
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VP, Finance Excellence and Transformation
Amentum
Atlanta, GA
Coordinate and oversee day-to-day activities across project phases, including scope definition, dependency management, resource allocation, and milestone tracking.
Added 7 mins ago
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Senior .NET Full Stack Developer – C#
Cognizant
Atlanta, GA
- $86,000 to $99,000 USD / year
As a Senior .NET Full Stack Developer – C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 7 mins ago
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Senior Full Stack Engineer – .NET & C#
Cognizant
Atlanta, GA
- $86,000 to $99,000 USD / year
As a Senior Full Stack Engineer – .NET & C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 7 mins ago
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Senior .NET Full Stack Engineer with C#
Cognizant
Atlanta, GA
- $86,000 to $99,000 USD / year
As a Senior .NET Full Stack Engineer with C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
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CMC Mechanical Analysis Lead Engineer
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Proven ability to coordinate multiple projects simultaneously with demonstrated project management experience.
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Senior Knowledge Graph & Ontology Architect
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Atlanta, GA
- $130,000 to $160,000 USD / year
As a Senior Knowledge Graph & Ontology Architect , you will make an impact by designing and governing enterprise semantic architectures that enable trusted, scalable, and AI-ready knowledge…

Senior Customer Experience Manager

Silver Spring, MD, United States

*Grade 27 Min: 83,429 / Mid: $111,702 / Max: $139,975 | | Salary determined by departmental budget- Offer commensurate with experience

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Job details

Pay: *Grade 27 Min: 83,429 / Mid: $111,702 / Max: $139,975 | | Salary determined by departmental budget- Offer commensurate with experience
Posting language: English

Original job description

Senior Customer Experience Manager:

The Housing Opportunities Commission of Montgomery County (HOC) was established in 1974 to better respond to the County’s need for affordable housing. HOC is authorized to acquire, own, lease, and operate housing; to provide for the construction or renovation of housing; obtain financial assistance from any public or private source to assist its housing activities; and arrange for social services, resident services, and daycare.

Job Description:

This is a senior level professional management position that provides a range of services to the Office of Public Affairs & Communications (PAC) in the areas of public information/communications, customer service, project management, data and analytics. The incumbent works with the PAC division to manage the strategic design, implementation and optimization of customer experience programs, cross-functional initiatives, processes, tools and systems that ensure a best in class customer experience for the Housing Opportunities Commission. This position also tracks the appropriate metrics for customer service through the collection and analysis of external customer data and feedback. In performing the duties, the employee is required to investigate research, analyze and make recommendations to leadership based on the information and data compiled. Requires extensive knowledge in the area of strategic communications (both verbal and written), customer service and project management. The work requires direct supervision of the Call Center Manager and Call Center staff.

Examples of Duties:

Determine and coordinate project management for the PAC division’s work including developing and tracking monthly work plan activities; tracking key performance indicators; developing and tracking customer experience projects, etc.
Coordinate and implement operational initiatives that the VP of Public Affairs/President deem essential for customer quality.
Develop a strategy for HOC’s customer experience, including managing/overseeing cross-functional initiatives that enhance customer service.
Develop Call Center SOPs, trainings and other key resources to ensure continued growth of HOC’s customer experience rating.
Ensure that processes, tools and systems are developed and maintained to support PAC and HOC’s customer service experience.
Identify, analyze and develop recommendations to address problems/issues associated with HOC housing programs and services, and communicate issues and concerns to the division lead(s).
Work with County Police Department (and other select stakeholders) to review/implement policies and initiatives that enhance customer experience.
Work with department management and other agency staff to exchange information, develop initiatives, and resolve problems associated with HOC programs having community impact.

Minimum Qualifications:

Experience

At least four (4) years of experience in Customer Service
At least (2) years of supervisory experience
Affordable Housing industry experience is preferred

Education:

Graduation from an accredited college or university with a Bachelor’s Degree in Public Relations, Journalism, Marketing
Advanced degree is preferred

Knowledge, Skills and Abilities

Knowledge of the principles and techniques of planning, formulating, analyzing and implementing management and programmatic policies and strategies.
Knowledge and skill working with Project Management software preferred (e.g. Trello, Asana, Monday.com).
Knowledge of Housing Program regulations, legislative and industry issues, community concerns, county laws a plus.
Skill in negotiating agreements, defending positions, and presenting information to public and private sector leaders.
Skill in conducting or directing program evaluation/management studies and analyzing complex policy issues having public impact.
Ability to work independently and exercise tact and judgment in dealing with community groups.
Ability to promote and maintain good working relationships with management, staff and representatives of public and private organizations.
Knowledge of Microsoft Word, Excel, PowerPoint, and Desktop Publishing (a plus).
Must have excellent oral and written communication skills including ability to speak in public.
Ability to interact with people of varied backgrounds.

*Grade 27 Min: 83,429 / Mid: $111,702 / Max: $139,975 | | Salary determined by departmental budget- Offer commensurate with experience

HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace. HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.

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Skills

Customer experience
Customer service
Research
Project management
Track key performance indicators
Public relations
Trello
Asana
Monday.com
Work independently
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Desktop publishing
Communication skills
Speak in public

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