Jobs in the United States

25+ jobs

Added just now
Strategic Account Manager
Coherent Corp. US
Santa Clara, CA
Establish contacts at all levels between Coherent and the customer including but not limited to Purchasing, Engineering, Program Management, Management, Operations, Quality, etc.
Added just now
Vice President of Strategic Growth and Business Development Operations
Goldbelt, Inc.
Washington, DC
…support customers across scientific, clinical, technological, and program management…
Added 1 min ago
Resident Engagement Manager
Brookdale Senior Living Inc.
Colorado Springs, CO
…by exploring a new career in positions such as Clare Bridge Program Managers and Resident Engagement…
Added 1 min ago
Dining Services Manager
Brookdale Senior Living Inc.
Hampton Cove, AL
Base pay in range will be determined by applicant’s skills and experience. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.
Added 2 mins ago
Operations & Pipeline Manager
KPMG LLP
Albany, NY · Ashburn, VA · Atlanta, GA · Baltimore, MD · Boston, MA · Buffalo, NY · Charlotte, NC · Cincinnati, OH · Cleveland, OH · Columbus, OH · Ft Lauderdale, FL · Greenville, SC · Harrisburg, PA · Hartford, CT · Jacksonville, FL · McLean, VA · Melville, NY · Miami, FL · Montvale, NJ · Morristown, NJ · New York, NY · Orlando, FL · Philadelphia, PA · Pittsburgh, PA · Providence, RI · Raleigh, NC · Richmond, VA · Rochester, NY · Stamford, CT · Tallahassee, FL · Tampa, FL · Virginia Beach, VA · Washington, DC · Winston-Salem, NC
KPMG is currently seeking a Manager, Operations & Pipeline to join our Insights & Intelligence organization.
Added 3 mins ago
Global Account Manager
Direct Travel
United States
As a key member of the Global Account Management Core team, the Account Manager will be responsible for account profitability, service delivery, implementations, and customer satisfaction.…
Added 3 mins ago
Sr. Account Manager (Mid-Market)
Direct Travel
United States
The Account Manager will at times be required to conduct complex interpersonal interactions with others, troubleshoot, solve problems, make decisions, operate independently, and work…
Added 3 mins ago
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Field Reimbursement Manager, Respiratory - N Jersey
AstraZeneca
Wilmington, DE · Wilmington
- $161,856 to $242,785 USD / year
The general purpose of the Field Reimbursement Manager (FRM) role is to minimize reimbursement barriers for patients and providers and, therefore, support access to AstraZeneca products in…
Added 3 mins ago
EW
Project Finance
East West Bank
New York, NY
- $240,000 USD / year
East West Bank is seeking a Project Finance Relationship Manager in our Eastern Region and working with the National Project Finance Team in NY. This is a senior position which develops…
Added 4 mins ago
UG
Pharmacy Technician
UnitedHealth Group
Ypsilanti, MI
- $16 to $29 USD / hour
…community-based providers and others to ensure that people with complex health conditions get the right medications and can follow their treatment plans. Our personalized services -…
Added 4 mins ago
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Technical Program Manager (Photonic Platforms)
HyperLight
Cambridge, MA
- $116,000 to $140,000 USD / year
Our growing team is looking for someone to join HyperLight as a Technical Program Manager, with a specific focus on Photonic Platforms.
Added 4 mins ago
Senior Manager, Customer Trust Enablement
HubSpot
Remote, United States
HubSpot is looking for a Senior Manager to lead our Customer Trust Enablement team - a critical function at the intersection of cybersecurity, customer trust, and go-to-market. This role is…
Added 5 mins ago
CO
Mechanic
City of Janesville Wisconsin
Janesville, WI
- $26.33 USD / hour
…light-duty automotive, and small engine equipment. utilizing complex and specialized diagnostic equipment and…
Added 5 mins ago
CO
Mechanic Trainee
City of Janesville Wisconsin
Janesville, WI
- $23.72 USD / hour
…light-duty automotive, and small engine equipment. utilizing complex and specialized diagnostic equipment and…
Added 5 mins ago
MT
Configuration Management Specialist
Modern Technology Solutions Inc
El Segundo, CA · El Segundo
- $97,000 to $121,000 USD / year
…tools and methodologies to tackle the challenges of integrating complex space and ground communications…
Added 6 mins ago
Sr. Program Manager, Selling Partner Trust
Amazon.com Services LLC
Seattle, WA
…will be a critical partner to SPT leadership, orchestrating program delivery across engineering, product, and operations teams to enable step-change improvement in how sellers manage their…
Added 6 mins ago
Manager, Software Development, Selling Partner Selection Success
Amazon.com Services LLC
Seattle, WA
…Success organization is looking for a Software Development Manager to lead our engineering efforts across New Selection Success and Seller Growth Recommendations. Our mission is to empower…
Added 6 mins ago
Supply Chain Manager, InfraOps Planning & Sourcing
Amazon Data Services, Inc.
Herndon, VA
We're looking for a Supply Chain Manager who can think beyond day-to-day order management and take ownership of how we keep an entire region stocked, balanced, and ready. This isn't a…
Added 6 mins ago
Administrator II
The University Of Nebraska Medical Center
Omaha, NE
Demonstrated ability to develop complex contracts.
Added 7 mins ago
Assistant Project Manager
Gallo Mechanical
Raleigh, NC
Gallo Mechanical is looking for a Mechanical Construction Assistant Project Manager to join our high-performing service team. As an Assistant Project Manager, you will work closely with…
Added 7 mins ago
Sage Intacct Technical Manager
Cherry Bekaert Advisory LLC
Remote, United States
The Sage Intacct Technical Manager serves as a senior technical resource for complex Sage Intacct solutions, with a primary focus on advanced reporting, elevated technical requests,…
Added 8 mins ago
ISolved Payroll Specialist WFH - AZ, GA - On Site
Vensure Employer Solutions
Duluth, GA
Resolve complex payroll‐related issues with accuracy and urgency, ensuring all processing is compliant with internal policies and regulatory requirements.
Added 9 mins ago
Onsite Shift Supervisor
Envita Solutions, LLC
Warren, OH
…their daily service requests; other projects as designated by Program Manager to ensure close client relationships (including…
Added 9 mins ago
SENIOR SECURITY PROGRAM MANAGER
Upbound
Plano, TX
The Senior Security Program Manager is responsible for leading complex security programs while partnering with Security leadership to execute strategic initiatives, annual planning,…
Added 9 mins ago
AM
Regional Account Manager Associate - South Carolina
Applied Medical
Columbia, SC
- $55,000 to $65,000 USD / year
As a Regional Account Manager Associate in the South Carolina area you will be responsible for working within the framework of a team and performing the following activities:

Senior Customer Experience Manager

Silver Spring, MD, United States

*Grade 27 Min: 83,429 / Mid: $111,702 / Max: $139,975 | | Salary determined by departmental budget- Offer commensurate with experience

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Job details

Pay: *Grade 27 Min: 83,429 / Mid: $111,702 / Max: $139,975 | | Salary determined by departmental budget- Offer commensurate with experience
Posting language: English

Original job description

Senior Customer Experience Manager:

The Housing Opportunities Commission of Montgomery County (HOC) was established in 1974 to better respond to the County’s need for affordable housing. HOC is authorized to acquire, own, lease, and operate housing; to provide for the construction or renovation of housing; obtain financial assistance from any public or private source to assist its housing activities; and arrange for social services, resident services, and daycare.

Job Description:

This is a senior level professional management position that provides a range of services to the Office of Public Affairs & Communications (PAC) in the areas of public information/communications, customer service, project management, data and analytics. The incumbent works with the PAC division to manage the strategic design, implementation and optimization of customer experience programs, cross-functional initiatives, processes, tools and systems that ensure a best in class customer experience for the Housing Opportunities Commission. This position also tracks the appropriate metrics for customer service through the collection and analysis of external customer data and feedback. In performing the duties, the employee is required to investigate research, analyze and make recommendations to leadership based on the information and data compiled. Requires extensive knowledge in the area of strategic communications (both verbal and written), customer service and project management. The work requires direct supervision of the Call Center Manager and Call Center staff.

Examples of Duties:

Determine and coordinate project management for the PAC division’s work including developing and tracking monthly work plan activities; tracking key performance indicators; developing and tracking customer experience projects, etc.
Coordinate and implement operational initiatives that the VP of Public Affairs/President deem essential for customer quality.
Develop a strategy for HOC’s customer experience, including managing/overseeing cross-functional initiatives that enhance customer service.
Develop Call Center SOPs, trainings and other key resources to ensure continued growth of HOC’s customer experience rating.
Ensure that processes, tools and systems are developed and maintained to support PAC and HOC’s customer service experience.
Identify, analyze and develop recommendations to address problems/issues associated with HOC housing programs and services, and communicate issues and concerns to the division lead(s).
Work with County Police Department (and other select stakeholders) to review/implement policies and initiatives that enhance customer experience.
Work with department management and other agency staff to exchange information, develop initiatives, and resolve problems associated with HOC programs having community impact.

Minimum Qualifications:

Experience

At least four (4) years of experience in Customer Service
At least (2) years of supervisory experience
Affordable Housing industry experience is preferred

Education:

Graduation from an accredited college or university with a Bachelor’s Degree in Public Relations, Journalism, Marketing
Advanced degree is preferred

Knowledge, Skills and Abilities

Knowledge of the principles and techniques of planning, formulating, analyzing and implementing management and programmatic policies and strategies.
Knowledge and skill working with Project Management software preferred (e.g. Trello, Asana, Monday.com).
Knowledge of Housing Program regulations, legislative and industry issues, community concerns, county laws a plus.
Skill in negotiating agreements, defending positions, and presenting information to public and private sector leaders.
Skill in conducting or directing program evaluation/management studies and analyzing complex policy issues having public impact.
Ability to work independently and exercise tact and judgment in dealing with community groups.
Ability to promote and maintain good working relationships with management, staff and representatives of public and private organizations.
Knowledge of Microsoft Word, Excel, PowerPoint, and Desktop Publishing (a plus).
Must have excellent oral and written communication skills including ability to speak in public.
Ability to interact with people of varied backgrounds.

*Grade 27 Min: 83,429 / Mid: $111,702 / Max: $139,975 | | Salary determined by departmental budget- Offer commensurate with experience

HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace. HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.

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Skills

Customer experience
Customer service
Research
Project management
Track key performance indicators
Public relations
Trello
Asana
Monday.com
Work independently
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Desktop publishing
Communication skills
Speak in public

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