Technical Support Specialist

Hotlines, Inc. is a software company based in Council Bluffs, Iowa. We’ve served the automotive recycling industry for nearly 30 years and are looking for an experienced, effective communicator to support our customers. This is an in-office position in Council Bluffs, with a Monday–Friday daytime schedule.

We’re looking for a well-rounded Technical Support Specialist to help onboard, train, and support our customers. You’ll provide assistance by phone, chat, and email.

What does the job involve?

• Technical support
• Training SaaS applications
• Inbound and outbound calls, chats, and emails
• Onboarding new customers
• Training customers
• Providing technical support
• Supporting customer retention
• Problem solving scenarios and settings

Schedule: Monday through Friday, 7:00 a.m. to 4:00 p.m.

Salary: $50,000 to $60,000 per year, depending on experience

Requirements

Must Have Experience

• Effective communicator with proven customer service skills
• At least 5 years of customer service experience
• At least 2 years of technical support experience
• Ability to manage your own day
• Ownership mentality and a proactive attitude
• Strong work ethic
• Excel experience

Nice-to-Have Experience:

• Linux
• SQL
• Cloud computing
• CRM systems

Benefits

• 401(k) matching
• Dental insurance
• Accidental death insurance
• Paid time off
• Vision insurance