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Hotel Madera

General Manager

Washington, DC, United States

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Job details

Apply by: Nov 3, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Overview

Opportunity: General Manager

Nestled in the heart of Washington, DC’s vibrant Dupont Circle neighborhood, Hotel Madera is a premier boutique retreat celebrated for its residential warmth, eclectic charm, and acclaimed neighborhood restaurant, Firefly. We are seeking a General Manager to oversee daily operations, cultivate an engaged team culture, and deliver outstanding commercial and guest satisfaction results. As the strategic leader of this urban oasis, you will champion our personalized, community-rooted hospitality standard while steering the long-term growth and operational excellence.

Your Growth Path

Area General Manager - Regional Director of Operations – Vice President of Operations

Your Focus

Leadership

Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance

Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
Implement best practices to uphold quality and safety standards.

Employee Development

Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Your Background and Skills

Associate or Bachelor’s Degree in Business, Hospitality or a related field.
Previous hotel management experience required.

HHM Benefits and Perks

Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Free Basic Life Insurance
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Quarterly Bonuses and Incentives
Employee Assistance and Wellness Program
Educational/Professional Development
Technology Reimbursements

Work Environment and Context

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.

To see other opportunities at this location, click here.

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