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Program Manager / Task Order Manager
Kikiktagruk Inupiat Corporation
Bethesda, MD
The Program Manager is the JV's single point of contact for the Contracting Officer's Representative (COR) and is accountable for performance across every task order. Under the contract's…
Added 1 min ago
AF
FACILITY COORDINATOR
Air Force Materiel Command
Hanscom AFB, MA
- $46,137 to $74,297 USD / year
…readiness and availability. Serves as the primary operational lead, synchronizing all administrative andlogistical support for facility…
Added 1 min ago
Program Manager, Cybersecurity & Privacy (O-5 Billet) Non-Supervisory
Immigration and Customs Enforcement
Location Negotiable After Selection
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Program Manager, Contract Governance (O-5 Billet) Non-Supervisory
Immigration and Customs Enforcement
Location Negotiable After Selection
The Contract Governance Program Manager role tracks contractor performance, deliverables, funding, invoices, schedules, and compliance; supports Contracting Officer's Representatives;…
Added 1 min ago
Program Manager, Acquisitions (O-5 Billet) Non-supervisory
Immigration and Customs Enforcement
Location Negotiable After Selection
…products and services, and prepares findings for review by program officials and contracting…
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People Science Consultant
Crusoe
San Francisco, CA
…partnership, you'll make sure insights land in the business and lead to real…
Added 1 min ago
People Research Scientist
Crusoe
Denver, CO
…Science and Workforce Intelligence team. You'll be the research lead for the wider People organization bringing scientific rigor to the questions that matter most as Crusoe scales: how well…
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People Research Scientist
Crusoe
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…Science and Workforce Intelligence team. You'll be the research lead for the wider People organization bringing scientific rigor to the questions that matter most as Crusoe scales: how well…
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…partnership, you'll make sure insights land in the business and lead to real…
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Assistant Manager I
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We are required to obtain specialized licenses for those of our stores that sell alcohol and/or tobacco. As a manager, you may be required by the local jurisdiction where a store is…
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Assistant Manager II
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Assistant Manager
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Assistant Manager II
Family Dollar
Fayetteville, NC
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Assistant Manager I
Family Dollar
Smithfield, PA
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Added 2 mins ago
Assistant Manager I
Family Dollar
Maryville, TN
We are required to obtain specialized licenses for those of our stores that sell alcohol and/or tobacco. As a manager, you may be required by the local jurisdiction where a store is…
Added 2 mins ago
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Commodity Manager
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Manager, Logistics
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Senior Manager, Logistics
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We have an opportunity for a Senior Manager, Logistics to join our team at the Harmans/BWI campus. In this role, you will lead the end-to-end physical flow of materials and products that…

Hornblower

Restaurant Manager

Philadelphia, PA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary:

The successful Restaurant Manager will successfully direct and oversee all activities of the dining cabin and galley to ensure high-quality food and drinks, hospitable and efficient customer service, and profitable operations.

Duties and Responsibilities:

Provide exceptional hospitality to guests and shipmates as prescribed in Our Service System (RESPECT)
Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment
Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)
Conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)
Maintain highest standards of safety for customers and staff
Maintain highest standards of sanitation in accordance with local regulation and corporate guidelines
Develop and execute programs that improve the level of service and product quality
Lead by example; maintain highest level of professionalism, integrity, and strong work habits
Develop strong teamwork within the crew
Assist in hiring, training, and development of all restaurant shipmates
Help develop and execute shipmate incentive programs
Maintain good working relationships with other departments (marine, sales, and administration)
Attend all scheduled meetings
Operate all restaurant systems (point of sale, inventory/purchasing system, reservations system)
Reconcile onboard cash and credit sales with the point-of-sale system
Review timekeeping records for each shift to ensure accuracy
Create schedule for assigned department ensuring proper staffing within budgeted guidelines
Additional job duties as assigned

Requirements & Qualifications:

High school diploma or equivalent required
Minimum of five (5) years of total restaurant experience in full-service, high volume environment
Must have supervisory experience
Associates or Bachelor's degree in related field preferred
Responsible alcohol service requirements - RAMP Certification required
Responsible for meeting health department sanitation codes & requirements-SERV Safe Certification required

Physical Requirements:

Ability to work onboard a moving vessel in varying weather and sea conditions, including maintaining balance and stability while underway.
Ability to stand and walk for extended periods, frequently throughout a shift.
Ability to navigate stairs, ladders, narrow passageways, and confined spaces commonly found onboard vessels.
Ability to lift, carry, push, and pull supplies, equipment, and inventory weighing up to 40 pounds independently.
Ability to bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions as required in food service and hospitality operations.
Ability to respond quickly and effectively during normal operations, guest service situations, and emergency procedures.
Ability to safely work in a fast-paced environment with exposure to moving equipment, wet surfaces, temperature variations, and moderate noise levels.
Ability to visually inspect service areas, food presentation, cleanliness standards, and safety conditions.
Ability to communicate effectively with guests, crew members, and management in person and via radio or other communication devices.
Successfully complete vessel-specific safety and emergency training.
Ability to work flexible schedules, including evenings, weekends, holidays, and extended shifts as operational needs require.

Work Environment:

Work is performed primarily onboard a Coast Guard-inspected passenger vessel, with duties split between dining, service, storage, galley-adjacent, and administrative areas.
Position requires regular movement throughout multiple decks and may involve occasional exposure to outdoor marine environments, including heat, humidity, rain, wind, and sunlight.
Must be able to safely perform duties while the vessel is docked or underway.

#HB1

#CityCruisesUS

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

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