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CP
Program Implementation Specialist
Charlie's Produce
Seattle, WA
- $27.45 to $35.67 USD / hour
The Program Implementation Specialist updates and maintains pricing databases, price lists, and customer pricing profiles in ERP, customer portals, or other software. They support the…
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Sr Panel Strategic Relationship Manager
The Hanover Insurance Group
Worcester, MA · Itasca, IL
Our claims litigation management department is currently seeking a Sr Panel Strategic Relationship Manager to join our growing team. We offer a flexible hybrid work model that supports a…
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Sr Panel Strategic Relationship Manager
The Hanover Insurance Group
Worcester, MA · Itasca, IL
Our claims litigation management department is currently seeking a Sr Panel Strategic Relationship Manager to join our growing team. We offer a flexible hybrid work model that supports a…
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Dialysis Clinical Manager Registered Nurse - RN
BLA USA Bio-Med Appl of Louisiana LLC
Farmerville, LA
Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding,…
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ADMISSIONS COORDINATOR
Volunteers of America Northern Rockies
Gillette, WY
…The Admissions Coordinator adheres to standards to support operations of the centralized admissions…
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Business Development Manager (Louisiana / Arkansas)
Alliance
LA · AR
Must have familiarity with CRM (SalesForce Enterprise or Other) and MS Office (Excel, Word, PowerPoint)
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Dialysis Clinical Manager Registered Nurse - RN
BNC USA Bio-Med Appl of N Carolina Inc
Fayetteville, NC
Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding,…
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Financial Planning & Analysis Budget Manager
The Vancouver Clinic, Inc. P.S.
Vancouver, WA
Join Vancouver Clinic as our FP&A Budget Manager and play a key role in guiding the financial strategy of a physician-owned healthcare organization. In this leadership position, you will…
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Safety Coordinator (Bilingual)
Rent the Runway
Secaucus, NJ
…implementing all areas of the Rent the Runway’s (RTR) Safety Program as directed by the Sr. Manager of EHS. You will influence behavior and inspire commitment on the part of all personnel…
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Safety Coordinator
Rent the Runway
Arlington, TX
…implementing all areas of the Rent the Runway’s (RTR) Safety Program as directed by the Sr. Manager of EHS. You will influence behavior and inspire commitment on the part of all personnel…
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CC
Manager of Project Delivery & Operations
Central Coast Community Energy
Monterey, CA
- $12,745.11 to $19,737.66 USD / month
Central Coast Community Energy (3CE) seeks a driven Manager of Project Delivery & Operations to join our team!
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CC
Manager of Business Development & Site Planning
Central Coast Community Energy
Monterey, CA
- $12,745.11 to $19,737.66 USD / month
About the Position: Under the direction of the Director of Energy Solutions, the Manager of Business Development & Site Planning is responsible for building and vetting 3CE's pipeline of…
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BC
Senior Manager, Global Social Marketing - Fenty Beauty, Fenty Skin & Fenty Hair
Benefit Cosmetics
San Francisco, CA
- $127,100 to $154,400 USD / year
POSITION: Senior Manager, Global Social Marketing – Fenty Beauty, Fenty Skin & Fenty Hair
Added 1 min ago
F
Legal Technology & Operations Manager
Faire
San Francisco, CA
- $136,000 to $187,000 USD / year
Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting
Added 1 min ago
VM
Manager of Exhibition Production
Virginia Museum of History & Culture
Richmond, VA
- $65,000 to $70,000 USD / year
The Virginia Museum of History & Culture (VMHC) seeks a qualified candidate for the position of Manager of Exhibition Production, who has an authentic interest in the mission and work of…
Added 1 min ago
Program Manager, Government Manufacturing Contracts
Xometry
North Bethesda, MD
The Program Manager owns end-to-end execution of U.S. government manufacturing contracts from award through final delivery and closeout. This role coordinates internal functions…
Added 1 min ago
Program Manager, Government Manufacturing Contracts
Xometry
Detroit, MI · North Bethesda, MD
The Program Manager owns end-to-end execution of U.S. government manufacturing contracts from award through final delivery and closeout. This role coordinates internal functions…
Added 1 min ago
Program Manager, Government Manufacturing Contracts
Xometry
Huntsville, AL · North Bethesda, MD
The Program Manager owns end-to-end execution of U.S. government manufacturing contracts from award through final delivery and closeout. This role coordinates internal functions…
Added 1 min ago
Program Manager, Government Manufacturing Contracts
Xometry
Philadelphia, PA · North Bethesda, MD
The Program Manager owns end-to-end execution of U.S. government manufacturing contracts from award through final delivery and closeout. This role coordinates internal functions…
Added 1 min ago
Program Manager, Government Manufacturing Contracts
Xometry
Hartford, CT · North Bethesda, MD
The Program Manager owns end-to-end execution of U.S. government manufacturing contracts from award through final delivery and closeout. This role coordinates internal functions…
Added 1 min ago
Program Manager, Government Manufacturing Contracts
Xometry
Dallas, TX · North Bethesda, MD
The Program Manager owns end-to-end execution of U.S. government manufacturing contracts from award through final delivery and closeout. This role coordinates internal functions…
Added 1 min ago
Program Manager, Government Manufacturing Contracts
Xometry
Waltham, MA · North Bethesda, MD
The Program Manager owns end-to-end execution of U.S. government manufacturing contracts from award through final delivery and closeout. This role coordinates internal functions…
Added 1 min ago
RU
3rd Shift Warehouse Operations Supervisor
Randstad USA
Haines City, FL
- $84,000 to $85,000 USD / year
We are seeking a dedicated, full-time Warehouse Operations Supervisor to lead daily warehouse operations and ensure products are accurately received, selected, and delivered to our stores…
Added 2 mins ago
Distribution Center Manager
Style Crest Enterprises Inc
Fremont, OH · Tiffin, OH · Sandusky, OH · Toledo, OH
As the Distribution Manager, you will be responsible for leading a diverse team of 50+ distribution associates and 15+ drivers across multiple shifts and facilities. This role presents an…
Added 2 mins ago
Facility Technician - Denton, Tx
DynaTen Corporation
Fort Worth, TX
…basic repairs. The role helps maintain safe, reliable facility operations while building the technical skills needed to diagnose equipment issues, document completed work, and support the…

Hornblower

Guest Experience - Assistant Manager Guest Experience

Boston, MA, United States

Apply on jobs.dayforcehcm.com About employer

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary:

The role of the Assistant Guest Services Manager is to support all aspects of the Guest Experience Team. This position will work with the Guest Services Supervisors on training the team of representatives on the ticketing platform across the ports locations and coordinate schedules to support the port.

Duties and Responsibilities:

Ensure all operating roles are covered – stepping into any role when support is needed both at the ticket booth and the boarding locations.
Work with the Guest Services Supervisors to train all agents on reservations and scanning platforms for all locations.
Assist guests at port Locations with sales transactions and provide information on upselling cruise opportunities.
Responsible for keeping guests informed on any safety protocols both at time of ticket purchase and when guests board at gate.
When serving as manager on duty, assisting operations with any guest escalations & cruise cancellations.
Support Operations Department with updates to capacity limits, time changes, location changes and cancellations within the ticketing system.
Assists with maintaining the proper scheduling of all guest services personnel, ensuring optimal coverage.
Assist with time and attendance for personnel, including time off requests and approvals, ensuring accuracy and compliance to maintain efficient staffing levels.
Ensure that direct reports meet company standards based on their individual job descriptions and areas of responsibility.
Works to ensure compliance with all company policies.
Assists Guest Services Manager and Human Resources Department to help handle and resolve personnel issues.
Assists the Guest Services Manager, Human Resources and Talent Acquisitions team to recruit, hire, train, and retain all staff within the port.
Collaborate with management to ensure budgetary guidelines are met.
Additional job duties assigned.

Requirements & Qualifications:

Bachelor’s Degree preferred.
1–2-year experience in a customer service-related role.
1 year of Supervisor/ Management Experience preferred, but not required.
Experience with ticketing or box office software.
Strong customer service, organization, and interpersonal skills.
Maintain a high level of organization, detailed oriented and meet deadlines.
Handle multiple tasks/projects at one time.
Establish and maintain effective working relationships as required by job responsibility.
Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
Must be able to effectively understand and convey written and verbal information to coworkers and guests.
Maintain uniform and personal grooming in compliance with appearance standards.
Will be required to be available for work nights, weekends and on all major holidays.

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

Apply on jobs.dayforcehcm.com About employer

More about this job

Skills

Sales
Provide information
Upselling
Scheduling
Regulatory compliance
Customer service
Office software
Interpersonal skills
Meet deadlines
Computer skills
Microsoft Office

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Work requirements

Jobs in the United States