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Guest Services Agent
Onni Properties LLC
United States
Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc
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YF
Park Store Lead Associate
Yellowstone Forever
YNP, WY
- $18.38 to $20.58 USD / hour
…wildlife, natural wonders, and cultural history of the park. YF’s operations include Park Stores in and around Yellowstone; the Yellowstone Forever Institute, which offers in-depth…
Added 1 min ago
C
Senior Program Manager, Products
CesiumAstro
El Segundo, CA
- $193,000 to $236,000 USD / year
We are looking to add a Senior Program Manager, Products to our team. In this role, you will be responsible for transforming customer needs and solution architectures into well-defined,…
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Sr Account Delivery Manager
Global Outsourcing Svcs
PLANO, TX · AUSTIN, TX · CHARLESTON, SC · NEWARK, DE · BELLEVUE, WA · DETROIT, MI · ASHBURN, VA · NASHVILLE, TN · TULSA, OK · NY
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Manager Consulting
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NY
DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private…
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Assistant Store Manager
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- $18.75 to $21 USD / hour
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Hornblower

Culinary Director

San Francisco, CA, United States

$105,000 to $110,000 USD / year

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Job details

Pay: $105,000 to $110,000 USD / year
Posting language: English
Posted: Nov 2, 2026

Original job description

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary:

The Executive Chef works hands-on to successfully manage back of the house cruise execution to ensure consistently high levels of quality, service, sanitation, and guest satisfaction while maintaining a high level of profitability. The best applicant is technically competent in food preparation and production, contributes to all galley operations, is hospitable to coworkers and guests, and acts safely and responsibly.

Duties and Responsibilities:

Cruise Execution o Manage back-of-the-house staff, including recruitment, training, coaching/discipline, and retention o Ensure effective execution of each cruise (back-of-the house only) according to the specifications of the Product Management Guide so that guests receive a quality, seamless experience on each cruise. Specifically: o Direct the efforts of the kitchen staff o Ride cruises to observe & coach sous chef and Kitchen Supervisors on effective preparation & management skills o Identify and deliver skills training needs for all kitchen staff o Work with each kitchen management team member monthly to evaluate performance/skills and provides necessary coaching o Rotate as kitchen shift manager on cruises as needed and ensures adherence to procedures detailed in the Product Management Guide o Ensure that all staff consistently follows and adheres to all health department sanitation codes and requirements thereby maintaining the Company’s strict standards of sanitation o Establish department priorities and execute against them based on long-term vision o Work with Food & Beverage Director(s) to develop all kitchen budgets according to company guidelines o Maintain close liaison between the kitchen and other departments including the front-of-the house o Recommend and execute approved programs that improve the level of service and product quality o Execute other projects as assigned by management
Kitchen Team Management o Recruit new kitchen staff when necessary to fill vacant positions o Train all new kitchen staff o Schedule kitchen staff according to staffing matrix o Adhere to Company’s performance management guidelines for all discipline and termination situations o Recommend appropriate compensation packages within company guidelines o Provide and direct development/career growth plans for each kitchen staff members o Provide performance reviews of all full-time kitchen staff

o Recommend the promotion of kitchen staff members o Develop positive working relationships with other department heads and peers o Develop strong teamwork within the staff o Help develop and execute shipmate incentive programs

Guest Service o Resolve guest service issues, in conjunction with the on-duty Restaurant Manager, utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention o Implement and maintain effective safety programs in conjunction with the Operations Department o Maintain high standards of sanitation in accordance with Company standards and in accordance with health department codes & requirements
Administration o Monitor and control all costs associated with the kitchen operation of the city in accordance with budget, including but not limited to, labor and food costs o Ensure adequate stock by conducting accurate inventories o Purchase all food products and cleaning supplies according to established procedures. Ensure timely delivery so adequate stock is available when needed o Recommend cost savings that are consistent with company objectives o Process all invoices in a timely manner to maximize corporate rebate program o Administer payroll system including scheduling, checking, transmitting and processing o Maintain food, suppliers and equipment purchasing systems, which ensure maximum quality, least cost and high reliability o Schedule kitchen staff work periods to achieve maximum payroll efficiency o Ensure that all states and local health requirements are met onboard and that all shipmates are familiar with these requirements o Purchases all Headquarters specified items o Responsible for overall food quality reporting for the city
Other duties as assigned

Requirements & Qualifications:

Will be required to be available to work weekends and on all major holidays.
High school diploma or equivalent required
Minimum of five (5) years of total kitchen experience in full-service/banquet, high volume environment required
Two (4) years’ kitchen management experience plus either minimum two (2) years’ formal culinary training or two (2) years’ additional kitchen experience in a full-service/banquet, high volume environment
Knowledge of health department sanitations codes & requirements
Must have ServSafe Certification
Proper food handling & preparation procedures
Ability to read, write, and speak English to comprehend and communicate job functions
Ability to communicate effectively in oral and written form
Able to manage multiple priorities/tasks, work in a fast-paced environment, and consistently meet deadlines
Ability to establish and maintain effective working relationships
Finger/hand dexterity in order to operate food machinery
Grasp, lift and/or carry, or otherwise move goods weighing a maximum of 200 lbs. on a continuous schedule
Able to work in confined spaces and perform duties within extreme temperature ranges
Stand, walk, and/or sit continuously perform essential functions for an extended period of time
Hearing and visual ability to observe and detect signs of emergency situations, distinguish product, taste, texture and presentation and observe preparation
Proficient computer skills including Microsoft Office applications (especially Word & Excel)

Salary is $105000 - $110000 annually based on experience.

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

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