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Added 1 day ago
Journey Coordination Specialist
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Middletown · Middletown, OH
Added 1 day ago
Destination Planning Advisor
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Beavercreek · Beavercreek, OH
Added 1 day ago
Holiday Services Consultant
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Dublin · Dublin, OH
Added 1 day ago
Vacation Booking Consultant
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Ohio · Ohio, OH
Added 1 day ago
Client Leisure Specialist
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Cleveland · Cleveland, OH
Added 2 days ago
Travel Experience Coordinator
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Hamilton · Hamilton, OH
Added 2 days ago
Travel Concierge Consultant
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Kettering · Kettering, OH
Added 2 days ago
Travel Support Specialist
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Parma · Parma, OH
Added 2 days ago
Travel Client Care Advisor
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Lorain · Lorain, OH
Added 2 days ago
Travel Customer Success Specialist
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Elyria · Elyria, OH
Added 4 days ago
Destination Assistance Advisor
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Burbank · Burbank, CA
Added 4 days ago
Vacation Planning Advisor
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El Cajon · El Cajon, CA
Added 4 days ago
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Menifee · Menifee, CA
Added 4 days ago
Leisure Support Consultant
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Downey · Downey, CA
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Remote Vacation Advisor
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West Covina · West Covina, CA
Added 6 days ago
Travel Client Experience Specialist
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Vallejo · Vallejo, CA
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Travel Support Consultant
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Antioch · Antioch, CA
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Travel Customer Care Advisor
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Daly City · Daly City, CA
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Travel Booking Specialist
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Costa Mesa · Costa Mesa, CA
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Travel Client Services Representative
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Inglewood · Inglewood, CA
Added 9 days ago
Holiday Booking Specialist
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Concord · Concord, CA
Added 9 days ago
Destination Relations Consultant
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Victorville · Victorville, CA
Added 9 days ago
Vacation Services Consultant
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Santa Maria · Santa Maria, CA
Added 9 days ago
Leisure Care Advisor
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Simi Valley · Simi Valley, CA
Added 9 days ago
Client Journey Consultant
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Thousand Oaks · Thousand Oaks, CA

Hopesglobalgetaways

Virtual Client Care Specialist

Petersburg, United States
Petersburg, VA, United States

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Job details

Apply by: Jan 31, 2027
Posting language: English
Posted: Oct 6, 2026

Original job description

About the Role

We are seeking dependable, service-focused individuals to join our remote team as Virtual Client Care Specialist. In this position, you will help clients stay informed and supported throughout the vacation-planning process by researching options, coordinating requested services, and keeping important details organized.

This opportunity is ideal for individuals who enjoy assisting others, communicating clearly, solving routine issues, and managing information in a virtual environment. Previous travel-industry experience is not required. Training and ongoing educational resources are provided.

Key Responsibilities

Learn about each client's preferred destinations, travel dates, budget, interests, and special requests.
Research hotels, resorts, cruises, transportation, tours, excursions, activities, and other vacation services using approved supplier resources.
Help coordinate selected arrangements and maintain accurate confirmations, reservation details, schedules, and itinerary information.
Provide responsive support by answering routine questions, communicating updates, following up on outstanding items, and assisting with standard changes when needed.
Review client information for accuracy, monitor important deadlines, maintain organized records, and continue building knowledge of destinations and supplier offerings.

What We Provide

Fully remote opportunity with flexible part-time and full-time scheduling
Structured onboarding and beginner-friendly training
No previous professional travel experience required
Continued team guidance and access to educational resources
Supplier and destination learning opportunities
Opportunities to strengthen customer care, communication, research, and organizational skills
Professional development and potential growth opportunities
Performance-based incentives and recognition opportunities
Qualifying travel discounts and industry-related benefits
Collaborative virtual team environment

Qualifications

Strong written and verbal communication skills
Professional, helpful, and customer-focused approach
Strong organization and attention to detail
Ability to manage multiple client needs, requests, and follow-up items
Comfortable researching information and reviewing different options
Willingness to learn digital tools, supplier systems, and online platforms
Dependable follow-through and effective time-management skills
Flexible and solution-focused when client needs or plans change
Self-motivated and comfortable working independently
Basic computer proficiency and reliable internet access
Must be at least 18 years of age
Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualified region

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More about this job

Skills

Research
Scheduling
Onboarding
Customer service
Communication skills
Organizational skills
Attention to detail
Time management
Work independently

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