Guest Support Advisor

Position Summary

We are growing our remote team and looking for friendly, organized individuals who enjoy assisting others and providing a positive customer experience. As a Guest Support Advisor, you will help travelers navigate the planning process by answering questions, researching vacation possibilities, organizing requested services, and providing dependable follow-up.

This opportunity is open to candidates from a variety of professional backgrounds. Previous travel-industry experience is not required. New team members receive training, access to supplier resources, and continued education to build confidence in the role.

Responsibilities

• Learn about preferred destinations, dates, budgets, accommodations, and activity interests

• Research resorts, hotels, cruises, transportation, tours, excursions, and other getaway experiences

• Identify suitable possibilities based on each traveler's priorities and requests

• Provide clear information to help clients understand and compare available choices

• Assist with coordinating selected services through approved supplier platforms

• Organize reservation details, confirmations, itineraries, schedules, and relevant documentation

• Keep clients informed about important updates, deadlines, and next steps

• Follow up when additional information or decisions are needed

• Respond to routine reservation questions and assist with modifications or special requests

• Check traveler information and booking details for accuracy

• Maintain organized records of client interactions and active arrangements

• Continue developing destination and supplier knowledge through ongoing education

What This Opportunity Includes

• 100% remote opportunity within approved regions

• Flexible part-time and full-time scheduling

• Beginner-friendly onboarding and training

• No previous professional travel experience required

• Ongoing guidance and virtual team support

• Supplier and destination education

• Opportunities to develop customer service, communication, and coordination skills

• Performance-based incentives and recognition opportunities

• Qualifying travel discounts and industry benefits

• Collaborative remote team environment

Qualifications

• Clear and professional written and verbal communication skills

• Strong customer-service and active-listening abilities

• Friendly, helpful, and dependable approach

• Strong organization and attention to detail

• Ability to manage several client requests and deadlines

• Comfortable researching information and comparing options online

• Willingness to learn new systems and digital tools

• Adaptable when schedules, availability, or customer needs change

• Practical problem-solving and decision-making skills

• Reliable follow-up and effective time management

• Self-motivated and able to work independently

• Basic computer proficiency and reliable internet access

• Must be at least 18 years of age

• Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved countries