Concierge Support Specialist

About the Opportunity

We're expanding our virtual team and are looking for detail-oriented, service-driven individuals to join us as Concierge Support Specialist. In this role, you'll assist clients behind the scenes by helping organize travel plans, coordinate key details, and ensure a seamless experience from start to finish.

You'll act as a reliable support resource - keeping plans organized, providing timely communication, and helping clients feel confident throughout the process. This role is ideal for individuals who enjoy helping others, managing logistics, and working independently in a flexible remote environment.

What You'll Be Responsible For

• Engage with clients to gather trip details, preferences, and scheduling needs

• Assist with coordinating travel arrangements such as accommodations, transportation, and activities

• Monitor planning progress and provide updates on confirmations and next steps

• Review available options and present relevant information clearly

• Respond to client inquiries through email, phone, and online messaging systems

• Support itinerary updates, changes, and service-related requests

• Maintain organized and accurate records within internal platforms

• Participate in onboarding sessions and continuous learning opportunities

What You'll Enjoy

• 100% remote work environment

• Flexible schedule options to fit your availability

• Guided onboarding to help you get started smoothly

• Ongoing training and development resources

• Access to travel coordination tools and supplier networks

• Incentive programs and travel-related perks

• Opportunities for advancement within a growing team

What We're Looking For

• Strong communication skills and a client-focused approach

• Excellent organization and attention to detail

• Ability to manage multiple tasks independently

• Comfortable using online systems and communication tools

• Reliable internet connection

• Positive attitude and willingness to learn

Requirements

• Must be at least 18 years of age

• Must be authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions