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Registered Nurse-Outpatient Home Based Primary Care (Greenwood CBOC)
Veterans Health Administration
Louisville, KY
- $74,486 to $133,592 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…
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Medical Instrument Technician (Diagnostic Ultrasound)
Veterans Health Administration
Saginaw, MI
- $69,125 to $89,868 USD / year
Education. Successful completion of two years of education above high school or an associate's degree with a major field of study directly related to the medical instrument technician…
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VH
Registered Nurse - Deputy Associate Director Patient Care Services
Veterans Health Administration
Fort Wayne, IN
- $201,308 to $228,000 USD / year
Partners with the Associate Director for Patient Care Services (ADPCS) in strategic planning, organizational assessment, and program development.
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VH
Safety & Occupational Health Specialist
Veterans Health Administration
New Orleans, LA
- $61,722 to $97,087 USD / year
…Southeast Louisiana Veterans Health Care System, Office of the Associate Director, Safety Management Section, New Orleans, LA. The work involves the management, administration, and…
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VH
Facility Administrative Registered Nurse - Watertown/Fort Drum Ambulatory Clinic
Veterans Health Administration
Watertown, NY
- $70,887 to $118,556 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…
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Associate/Engineer Tooling Level 1/2 (C-Shift)
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has openings for an Associate/Tooling Engineer Level 1/2 to join our team of qualified, diverse individuals. This position is located in Iuka,…
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Associate/Engineer Tooling Level 1/2 (B-Shift)
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has openings for an Associate/Tooling Engineer Level 1/2 to join our team of qualified, diverse individuals. This position is located in Iuka,…
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Full-Time Stockroom Operations Supervisor
KOHLS
Manteca, CA
- Full-time
…work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency…
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Banquet Captain
Vanderbilt University
Nashville, TN
…with event setup and breakdown, and overseeing all catering operations at selected…
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Rapid Response and Community Support Specialist
Vanderbilt University
Nashville, TN
Participate in a comprehensive training program for response team staff, including crisis response, trauma-informed practices, mediation and conflict resolution, de-escalation techniques,…
Added 1 min ago
Resident Care Coordinator
Woodridge Assisted Living Facility
Monroe, NC
Partner with the Executive Director and leadership team to support community operations and resident satisfaction.
Added 1 min ago
Facilities Quality Control Manager - Locator
BBCH
Philadelphia, PA
Associate's degree (A.A.) or Bachelor’s degree (B.A./B.S.) in an Engineering field OR High School/GED with 6 years of on-the-job experience or completed coursework in a technical or trade…
Added 1 min ago
Facilities Quality Control Manager - Locator
BBCH
Philadelphia, PA
Associate's degree (A.A.) or Bachelor’s degree (B.A./B.S.) in an Engineering field OR High School/GED with 6 years of on-the-job experience or completed coursework in a technical or trade…
Added 1 min ago
Military Pathways Development Program - Plano, TX
Military Spouse Jobs & VetJobs
United States
As a Pathways Rotational Associate within JPMorganChase, you will be hired into the firm based on eligibility, organizational fit and interview performance and then work with program…
Added 1 min ago
Military Pathways Development Program - Wilmington, DE
Military Spouse Jobs & VetJobs
United States
As a Pathways Rotational Associate within JPMorganChase, you will be hired into the firm based on eligibility, organizational fit and interview performance and then work with program…
Added 1 min ago
Strategic Threats Program Manager Sr. Associate - Washington DC
Military Spouse Jobs & VetJobs
United States
As a Senior Associate at JPMorganChase within the Global Security Strategic Threats program, you will serve as a key contributor on a high-performing team dedicated to identifying and…
Added 1 min ago
Military Pathways Development Program - Houston, TX
Military Spouse Jobs & VetJobs
United States
As a Pathways Rotational Associate within JPMorganChase, you will be hired into the firm based on eligibility, organizational fit and interview performance and then work with program…
Added 1 min ago
Military Pathways Development Program - Columbus, OH
Military Spouse Jobs & VetJobs
United States
As a Pathways Rotational Associate within JPMorganChase, you will be hired into the firm based on eligibility, organizational fit and interview performance and then work with program…
Added 1 min ago
Store Sales Associate
The Pittsburgh Paints Company
Baton Rouge, LA
The Store Sales Associate is a key member of the US Commercial team and plays an important role in delivering an exceptional customer experience in a fast-paced retail environment. This…
Added 1 min ago
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Supervisor II of ABEC Operations
IL
- $26.67 to $35.57 USD / hour
…supervising evening front office staff, ensuring efficient operations, and communicating departmental information to support consistent service delivery across all ABEC…
Added 2 mins ago
Associate Equipment Specialist
Mortenson
Centerville, MN
Mortenson is currently seeking an outgoing and team oriented Associate Equipment Specialist. This specialist will be responsible for supporting the day-to-day operations of the Equipment…
Added 2 mins ago
Senior Associate, Investments- New York Life Ventures
New York Life Insurance Co
New York, NY
New York Life Ventures is hiring a Senior Associate to join the Investments team. As a key member of the investment team, the successful candidate will make an immediate impact by employing…
Added 2 mins ago
Associate Director - Mass Spec Production
KCAS Bio
United States
…problem solving and innovating in the field – that is what an Associate Director at KCAS Bio get to do every day. If that gets you excited too, then maybe working as an Associate Director…
Added 3 mins ago
Manufacturing Associate - Food Production 1st and 2nd Shift
SIGMA
Altus, OK
Added 3 mins ago
Associate IT Analyst
Wayspring
Nashville, TN
The Associate IT Analyst provides frontline, hands-on technology support for Wayspring employees, helping ensure they have the tools and access they need to do their best work in supporting…

HOPCo

Supervisor, Digital Clinic Operations (Remote)

Phoenix, AZ, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

ESSENTIAL FUNCTIONS

Coach and lead all staff to instill the organization’s mission, vision, and core values through education, demonstration, huddles, and results.
Support Value-Based Care programs and initiatives.
Demonstrate outcomes as measured through established metrics and patient satisfaction surveys.
Leads staff to efficiently direct patient flow throughout the clinic.
Assist Digital Clinic support staff as needed with checking patients in and out of the clinic.
Assists Digital Clinic support staff as needed with intake of medical history into EMR.
Primarily responsible for the supervision of all clinic staff and is the primary contact person for all Digital Clinic support staff.
Primarily responsible for clinic operations and audits as assigned.
Ensure that new hire staff is adequately trained and consistently following the applicable Standard Operating Procedures and Workflows.
Shall lead ongoing quality monitoring of competencies of staff and assist in training and educations of all staff.
Primarily responsible for completing employee evaluations and administering corrective actions.
Primarily responsible for conducting regularly scheduled staff meetings.
Interacts with patients and customers daily to resolve patient issues and concerns.
Works in partnership with the providers and all staff to provide excellent customer service.
Primarily responsible for assigning staffing and schedules
Primarily responsible for the creation and maintenance of an employee engagement program.
Primarily responsible for holding daily/weekly/monthly staff huddles
Holds regularly scheduled 1:1’s with the Digital Clinic support staff to provide real-time feedback, reinforce positive behavior and correct any inappropriate behaviors.
Primarily responsible for blocking/unblocking of provider templates and monitoring/assignment of needed patient rescheduling.
Primarily responsible for oversight of time and attendance.
Ensures, coordinates and leads through demonstration the responsibility for all clinic staff to collect patient copayments and past due accounts (if applicable)
Ensures and coordinates that all Digital Clinic support staff verifies demographic and insurance information via real-time eligibility or utilizing payor websites.
Completes onboarding and training for Digital Clinic support staff.
Owns and ensures staff meet compliance, confidentiality, documentation, regulatory audit readiness, and maintain SOP adherence.
Collaborates with VBC Digital Clinic leadership to develop, review, and maintain standard operating procedures (SOPs) and workflows.
Coordinates and assigns daily tasks to support efficient Digital Clinic operations. Reviews operational and scheduling data to optimize staff schedules, productivity, and resource utilization across the Digital Clinic.
Monitors staffing capacity, workload, and patient volume to identify coverage needs and ensure appropriate staffing levels.
Evaluates staff productivity and schedule utilization to identify opportunities to improve efficiency and maximize team capacity.
Partners with VBC Digital Clinic leadership to adjust staffing and schedules based on patient demand, workload, and operational needs.
Participates in interviews and candidate selection for Digital Clinic support staff in collaboration with VBC Digital Clinic leadership.
Responsible for achieving established productivity, patient access, quality, employee engagement, and patient satisfaction goals.
Analyze operational dashboards and KPIs to identify trends, staffing needs, workflow opportunities, and performance improvement initiatives.
Monitor clinic productivity, patient access metrics, no-show rates, and service-level performance.

EDUCATION

High school diploma/GED or equivalent working knowledge preferred.
Associate's degree in Healthcare Administration, Business Administration, or related field preferred. Equivalent combination of education and experience may be considered.

EXPERIENCE

Minimum of three years of working experience in a medical practice or clinic.
Previous supervisory experience in a medical clinic setting is preferred.
Orthopedic/MSK clinic experience preferred.
Virtual/remote clinic experience preferred.
Virtual care, telehealth, or remote workforce management experience preferred.
Value-Based Care experience strongly preferred.

REQUIREMENTS

Must have excellent interpersonal and communication skills.
Demonstrates an ability to generate creative and innovative approaches to solve problems.
Proficiency with EMR systems
Experience with telehealth platforms
Microsoft Teams, Outlook, Excel, and reporting tools
Workforce management and scheduling systems

KNOWLEDGE

Knowledge of front office procedures and patient flow.
Knowledge of clinic payment policies and procedures.
Knowledge of medical terminology.
Knowledge of medical insurance plans.

SKILLS

Skill in effective management of clinic staff.
Skill in training/mentoring front office staff.
Skill in delegating work duties to staff.
Skill in creating/maintaining a professional and pleasant atmosphere.

ABILITIES

Ability to resolve customer service issues and identify areas of improvement.
Ability to use interpersonal skills to establish/maintain positive relationships with patients, families, providers, and staff.
Ability to analyze workload requirements and schedule front office staff appropriately.

ENVIRONMENTAL WORKING CONDITIONS

Normal remote clinic environment.

PHYSICAL/MENTAL DEMANDS

Requires sitting and standing associated with a normal office environment.
Some bending and stretching are required.
Manual dexterity using a calculator and computer keyboard

ORGANIZATIONAL REQUIREMENTS

HOPCo's Mission, Vision, and Values must be acknowledged and adhered to.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

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More about this job

Skills

Guide staff
EMR
Customer service
Regulatory compliance
Confidentiality
Documentation
Leadership
Scheduling
Workflow
Communication skills
Microsoft Teams
Microsoft Outlook
Microsoft Excel
Medical terminology
Coaching
Interpersonal skills

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