Jobs in the United States

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Process Engineer, Ford Energy
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As a Process Engineer, you will play a critical role in launching and scaling operations at our Glendale Junction facility. This is a high-impact, startup role within a legacy manufacturing…
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Senior Software Engineer
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Staff System Test Engineer, Robotics
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Senior Staff/Principal Electrical Engineer
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Senior Engineer, Advanced Quality Engineering
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Added 1 min ago
ELECTRICAL ENGINEER I and II
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Test Engineer (TLM - 020)
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Familiarity with domain knowledge surrounding government agency reporting and dissemination policies.
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Workday HCM Engineer
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The Workday HCM Engineer sits within MX's Workday Engineering team and reports to the Director of Business Applications. This role is essential to designing, configuring, integrating,…
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Utilities Supervisor
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Design Release Engineer-Wheel, Tire, Jack & Ornament
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The Wheel, Tire, Jack & Ornamentation D&R Engineer manages the end-to-end lifecycle of assigned vehicle components, from initial design and development through validation, release, and…
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Process Engineer
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Staff HV Electrical System Validation Engineer
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The Staff HV System Validation Engineer will Develop and document HV system requirements from a feature level down to functional and component level for implementation in Ford’s Universal…
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Process Engineer, Ford Energy
Ford
Glendale, KY · Glendale
As a Process Engineer, you will play a critical role in launching and scaling operations at our Glendale Junction facility. This is a high-impact, startup role within a legacy manufacturing…
Added 3 mins ago
Graduate High Voltage Electrical Engineer (Available 2027)
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Bachelor's degree in an Electrical or Computer Engineer with focus on Power System and basic knowledge of power systems, renewable energy technologies, and energy storage systems.
Added 3 mins ago
CABINET VISION ENGINEER - EXPERIENCED MILLWORK/CABINETRY
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…in Madison, AL. We are seeking an experienced Cabinet Vision Engineer to join our team. The ideal candidate will have experience and good understanding of CNC programs and Cabinet Vision…
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Technical Account Engineer
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Remote, United States
We're looking for a Technical Account Engineer to help Bask Health's merchants maintain reliable technical operations, resolve complex platform challenges, and make effective use of our…
Added 3 mins ago
Senior Technical Support Engineer
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Remote, United States
We're looking for a Senior Technical Support Engineer to investigate and resolve complex technical issues affecting customers using Bask Health's software platform.
Added 3 mins ago
Senior Customer Success Engineer
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Remote, United States
We're looking for a Senior Customer Success Engineer to help Bask Health's customers successfully implement, integrate, troubleshoot, and adopt our software platform.
Added 3 mins ago
Junior Customer Success Engineer
Bask Health
Remote, United States
We're looking for a Junior Customer Success Engineer to help investigate technical issues, support merchants using Bask Health's platform, and assist with troubleshooting software problems.
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Customer Reliability Engineer
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Remote, United States
We're looking for a Customer Reliability Engineer to help improve the reliability of customer-facing workflows and resolve technical issues that affect merchants using Bask Health.
Added 3 mins ago
Customer Engineer, Merchant Platform
Bask Health
Remote, United States
We're looking for a Customer Engineer, Merchant Platform to help businesses troubleshoot technical issues, understand platform functionality, and successfully use Bask Health's…
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Customer Engineer
Bask Health
Remote, United States
We're looking for a Customer Engineer to help Bask Health's merchants solve technical challenges, implement supported integrations, and build effective workflows using our software platform.
Added 3 mins ago
Assistant Construction Project Manager
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United States
Knowledge of and ability to apply the concepts, principles, and practices of commercial-industrial construction management as well as architecture and engineering (e.g., civil, electrical,…
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Sr. Software Engineer (Workday Integrations)
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Bank location three (3) or more days per week
Added 4 mins ago
Service Project Administrator
CFO Trane U.S. Inc.-CFO
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Must have strong communication skills, proactive approach with willingness to work independently as well as part of a team

HOPCo

Sr. Systems Engineer (Remote)

Phoenix, AZ, United States

Apply on recruiting.ultipro.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

The Senior Systems Engineer serves as the senior escalation point for infrastructure, identity, and platform issues raised by the Service Desk, Desktop Support, and Implementation teams, and is accountable for driving those issues to root cause. The role also owns design work: translating requirements into build documents, configuration standards, and reference patterns that other engineers execute. This role operates in a multi-client managed services environment where downtime affects patient care. The Senior Systems Engineer works within formal change management, maintains documentation to an audit-ready standard, and provides technical direction and mentorship to engineers and support staff without direct reporting authority.

ESSENTIAL FUNCTIONS

Systems Engineering & Architecture

Design, build, and maintain Windows Server, virtualization, storage, and Azure infrastructure supporting Hopper and client environments.
Translate requirements into detailed designs, build documents, and configuration standards that other engineers can execute.
Evaluate emerging technologies against Hopper standards for interoperability, reliability, supportability, and total cost, and make written recommendations.
Perform capacity analysis and lifecycle planning, and forecast growth and refresh requirements.
Contribute to reference architectures, technical standards, and architecture review submissions. Identity, Cloud & Microsoft 365
Administer and engineer Active Directory, Entra ID, Group Policy, conditional access, and privileged access configurations.
Design and maintain Azure infrastructure, including subscriptions, networking, compute, storage, and governance controls.
Engineer and maintain Microsoft 365 workloads, including Exchange Online, SharePoint, Teams, Intune, and Purview.
Maintain tenant separation, delegation models, and administrative boundaries appropriate to a multi-client environment.

Resilience, Security & Compliance

Design, implement, and test backup, replication, and disaster recovery for critical systems against documented recovery objectives.
Harden systems against established benchmarks, and remediate vulnerabilities and configuration drift on a defined cadence.
Implement and maintain patching, monitoring, alerting, and logging across supported infrastructure.
Support HIPAA, HITRUST, and SOC 2 evidence requirements by producing accurate technical documentation and control artifacts.
Participate in incident response for infrastructure and security events, including root cause analysis and corrective action.

Escalation & Operational Support

Serve as the senior escalation point for infrastructure, identity, and platform issues raised by the Service Desk, Desktop Support, and Implementation teams.
Perform advanced troubleshooting on complex, multi-system problems, and drive them to root cause rather than restoring service and moving on.
Execute changes through the defined change management process, including risk assessment, testing, rollback planning, and post-change validation.
Support major incidents outside business hours as part of an on-call rotation. Automation, Documentation & Standardization
Automate repetitive administrative and deployment work using PowerShell and infrastructure-as-code tooling.
Build and maintain runbooks, build documents, as-built records, and infrastructure diagrams.
Reduce manual effort and configuration variance across client environments through standardization and tooling. Technical Leadership & Collaboration
Provide technical direction and mentorship to engineers, implementation staff, and support teams, and review their designs and proposed changes with substantive feedback.
Partner with the Implementation Engineer, IT Manager, Security, and Applications functions on work that crosses team boundaries.
Support client-facing technical discussions when senior infrastructure expertise is required.

EDUCATION

Bachelor's degree in Computer Science, Information Technology, or a related field preferred. Equivalent professional experience will be considered.
Industry certifications preferred, including Microsoft Azure or Microsoft 365 certifications, VMware or Hyper-V credentials, and ITIL Foundation.

EXPERIENCE

Seven or more years of progressive experience in systems engineering, infrastructure engineering, or enterprise IT operations.
Deep hands-on experience with Windows Server administration, configuration, and troubleshooting.
Deep hands-on experience with virtualization, including VMware or Hyper-V.
Production experience with Azure infrastructure and Microsoft 365 administration at scale.
Experience designing and testing backup and disaster recovery for production systems.
Experience operating within formal change management and serving as a senior escalation point.
Experience in a managed services or multi-client environment preferred. Healthcare IT experience strongly preferred.

REQUIREMENTS

Must reside within a HOPCo corporate or clinical market.
Ability to participate in an on-call rotation and to work after-hours and weekend maintenance windows.
Ability to document work to a standard that other engineers and auditors can rely on.
Position is based in the United States and supports United States operations. Legal authorization to work in the United States without employer sponsorship is required.

KNOWLEDGE

Windows Server, Active Directory, Entra ID, Group Policy, and identity and access management.
Virtualization, storage, and backup and recovery technologies.
Azure infrastructure and governance, and Microsoft 365 workload administration.
Networking fundamentals sufficient to troubleshoot across the systems and network boundary, including routing, switching, VLANs, DNS, DHCP, and firewalls.
Security fundamentals, hardening benchmarks, vulnerability management, and patching practice.
Scripting and automation, including PowerShell, and infrastructure-as-code concepts.
IT service management practice covering incident, problem, and change management, and the technical control expectations of HIPAA, HITRUST, and SOC 2.

SKILLS

Strong analytical and diagnostic skills across complex, multi-system problems.
Strong design and documentation skills, including build documents, diagrams, and runbooks.
Strong scripting and automation skills.
Strong written and verbal communication with technical and non-technical audiences.
Strong organizational skills across concurrent engineering and escalation work.

ABILITIES

Ability to drive problems to root cause rather than restoring service and moving on.
Ability to make and defend design decisions, and to change position when the evidence warrants.
Ability to mentor and influence engineers without direct authority.
Ability to work carefully in production environments where downtime affects patient care.
Ability to learn unfamiliar client environments quickly and work within their constraints.

ENVIRONMENTAL WORKING CONDITIONS

Normal office or remote environment, with occasional work in data centers and network closets
Limited regional and national travel required
Requires after-hours and weekend work during maintenance windows and major incidents

PHYSICAL/MENTAL DEMANDS

Requires sitting and standing associated with a normal office environment.
Manual dexterity using a calculator and computer keyboard.
Requires occasional lifting and positioning of server and network equipment, and work in server rooms and network closets.

ORGANIZATIONAL REQUIREMENTS

HOPCo Mission, Vision and Values must be acknowledged and adhered to
Must complete all required annual training for HOPCo This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Apply on recruiting.ultipro.com About employer

More about this job

Skills

Microsoft Windows Server
Microsoft Azure
Microsoft 365
Microsoft Active Directory
Microsoft Exchange
Microsoft SharePoint
Microsoft Teams
Implement ICT recovery system
Documentation
Incident response
Root cause analysis
Troubleshooting
Change management
Hazard assessment
Microsoft PowerShell
Infrastructure as code
Computer science
Computer technology
VMware
ITIL
Identity and access management
Troubleshoot
DNS
DHCP
IT service management
Communication skills
Organizational skills
Patient care

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Work requirements

Jobs in the United States