Jobs in the United States

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Added 1 min ago
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Cloud Solution Architect - Cloud & AI
Microsoft
DC · VA · MD · Washington, DC · Reston, VA · Bethesda, MD · Washington · Reston · Bethesda
- $106,400 to $222,600 USD / year
Certification in one or more of the following technologies preferred: M365 fundamentals, M365 Copilot fundamentals, Microsoft Power Platform/Copilot Studio platforms, Microsoft Azure…
Added 1 min ago
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CX Program Manager II
Microsoft
United States
- $102,100 to $219,200 USD / year
Empower customers to thrive on a leading cloud platform with the Azure Capacity team. In this role, you will help deliver on Microsoft's cloud promise at global scale by ensuring…
Added 1 min ago
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Firmware Engineer (SCHIE)
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $85,400 to $183,700 USD / year
Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent…
Added 2 mins ago
Web Developer w/SharePoint & Power BI
Arcetyp LLC
Washington, DC
Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) or similar tools.
Added 2 mins ago
Web Developer w/SharePoint & Power BI
Arcetyp LLC
Arlington, VA
Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) or similar tools.
Added 2 mins ago
Web Developer w/SharePoint & Power BI
Arcetyp LLC
Bethesda, MD
Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) or similar tools.
Added 5 mins ago
AI Platform Engineer
Kimley-Horn
Dallas, TX
In this role, you will administer and support the firm’s AI platforms, including Microsoft 365 Copilot, Copilot Studio, Power Platform, Microsoft Foundry, ChatGPT Enterprise, and Claude…
Added 15 mins ago
AI Engineer II
Deloitte
Kansas City, MO · St. Louis, MO
…and operate the data, features, and GenAI foundations that power Human Capital AI products and analytics. You will work with an AI Data Engineer (data ingestion, curation, governance,…
Added 15 mins ago
AI Engineer III
Deloitte
Kansas City, MO · St. Louis, MO
…and operate the data, features, and GenAI foundations that power Human Capital AI products and analytics. You will work with an AI Data Engineer (data ingestion, curation, governance,…
Added 16 mins ago
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Principal Antenna/RF Engineer
Aerospace
Lansdale, PA
- $166,000 to $207,000 USD / year
…specialty antenna test and tune stations, Load Chambers and High-Power test facilities for both room temperature and wide ranging environmentally testing of antennas. A wide range of…
Added 25 mins ago
PTS Installation Technician - Tallahassee, FL
Publix Super Markets, Inc.
Tallahassee, FL
From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level - internships through technical leadership.
Added 25 mins ago
Regional Enrollment Manager - IDEA San Antonio (Immediate Opening)
IDEA Public Schools
San Antonio, TX
Become proficient in STREAM, our proprietary student enrollment platform, so that you can support other team members by providing technical support to campuses and families
Added 30 mins ago
Power Platform Developer
CACI International
Reston, VA
We are seeking an in-person (5 days a week) Power Platform Developer with experience in end-to-end architecture and development utilizing Power Apps, Power Automate, and Power BI. This role…
Added 34 mins ago
GI
Senior Data Scientist
GitHub, Inc.
United States
- $124,000 to $329,200 USD / year
GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s…
Added 37 mins ago
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Client Success Manager
Seedtag
New York
- $77,000 to $90,000 USD / year
Added 37 mins ago
Purchasing Transformation Intern - Summer 2027 - Franklin, TN
Nissan North America, Inc. (NNA)
Franklin, TN
Familiarity with Microsoft Power Platform tools, including Power Automate and Power Apps.
Added 38 mins ago
SC
IoT Engineer - Special Projects & Innovation
SmartTech Contracting LLC
Remote, United States
- $99,750 to $120,225 USD / year
Workflow automation software such as n8n or Microsoft Power Automate
Added 41 mins ago
Senior Manager, Commercialization – Continuous Improvement
Kraft Foods Group Brands LLC Company
Chicago, IL
…and ongoing enhancement of digital automation solutions using Microsoft Power Platform (Power Apps, Power Automate, Power BI), remaining hands-on in configuring and building practical…
Added 41 mins ago
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Collaboration Administrator - Power Platform
Kforce
Irving, TX
- $80,000 to $94,000 USD / year
Administer and support Microsoft Power Platform, including Power Apps, Power Automate, Power BI, Dataverse, environments, connectors, gateways, security, and capacity
Added 41 mins ago
K
Collaboration Administrator - Sharepoint
Kforce
Irving, TX
- $80,000 to $94,000 USD / year
Working knowledge of Microsoft 365 services, including Teams, OneDrive, Power Platform, Microsoft Purview, PowerShell, and Microsoft Graph
Added 44 mins ago
Solution Engineer – Consumer Services
Eli Lilly and Company
United States
…platforms, data products, and CRM-integrated capabilities that power seamless onboarding, intuitive self-service, and reliable engagement across channels. Reimbursement Services help…
Added 46 mins ago
ST-L1- Tampa, FL
Infosys
United States
The Strategic Technology Group (STG) unit at Infosys is designed for power programmers and senior technologists who want to go beyond traditional development roles and take on complex,…
Added 49 mins ago
Senior Banker - Houston NW area
Bank of America, National Association
United States
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for…
Added 51 mins ago
PD
Sr. Analyst, Global Energy Production
PitchBook Data
NY
- $150,000 to $200,000 USD / year
…investment research with PitchBook’s proprietary private market data platform. The group also provides custom research and data analysis support to subscribing…
Added 52 mins ago
Software Engineering Technical Leader - BackEnd
Cisco
Research Triangle Park, NC
…AI applications and capabilities through an industry leading platform centric approach with Cisco IQ. These capabilities provide high value directly to our customers and partners and…

Honorlock

Technical Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

Are you passionate about operational excellence, innovation, and leading teams in a dynamic environment? If so, we are excited to meet you!

We’re Honorlock, the leading online proctoring solution supporting over 400+ institutions worldwide. With a growing team, cutting-edge technology, and strong funding, we’re transforming the education space by enabling secure and accessible testing experiences for millions.

Who We Are At Honorlock, we combine live proctoring with advanced AI to safeguard exam integrity while providing an exceptional experience for test-takers. Rated the #1 online proctoring service on G2, we empower institutions to expand their offerings, enhance learning, and achieve better outcomes.

We are passionate about innovation, customer satisfaction, and building a team that supports educational opportunities for all.

About the Role At Honorlock, we're not just building secure online testing solutions - we're empowering institutions to foster equitable learning environments through smart, human-centered proctoring technology. As a Technical Support Engineer, you’ll play a critical role in scaling our customer experience by providing deep technical support to developers, administrators, and institutional partners.

As a Technical Support Engineer, you'll act as the critical link between our support, engineering, and product teams, helping customers resolve complex technical issues related to integrations, platform functionality, and data behavior.

Key Responsibilities

Customer Engagement and Support

Serve as the primary technical support contact for customers and internal stakeholders, providing thoughtful, timely, and professional support.
Communicate complex technical concepts clearly to both technical and non-technical audiences.
Support customer developers and administrators with API integrations, SSO configurations, and LMS connectivity (e.g., Canvas, Blackboard).
Manage real-time customer interactions across multiple channels, ensuring a high standard of service and satisfaction.

Technical Troubleshooting & Resolution

Diagnose, replicate, and resolve application issues related to back-end systems, front-end behavior, and third-party integrations.
Analyze logs, review API payloads, and debug code snippets (e.g., JavaScript, Python) to identify root causes of errors or misbehavior.
Document and escalate confirmed bugs and product gaps to Engineering with clear, reproducible steps and impact analysis.

Performance and Service Delivery

Own and manage incident communications and root cause documentation for customer-facing outages and degradations.
Create and maintain data dashboards using SQL and Metabase to track trends, identify anomalies, and deliver actionable insights.
Contribute to internal service quality through continuous process improvement and case deflection strategies (ex. self-help content, runbooks).
Maintain service level expectations for response and resolution times on escalated cases.

Team Collaboration and Development

Partner cross-functionally with Engineering, Product, QA, and Specialized Support to close the loop on customer issues and product improvements.
Mentor Support Specialists, providing technical guidance and supporting their development through coaching and knowledge-sharing.
Participate in QA testing cycles and product validation prior to release to ensure technical readiness and issue prevention.
Contribute to internal knowledge bases and external support documentation to enable scale and consistency.

Required Skills & Qualifications

5+ years in a Technical Support, Support Engineering, or Developer Support role within a SaaS Company.
Strong troubleshooting skills across front-end and back-end technologies; ability to read and interpret JSON, XML, REST API payloads, and basic code (JavaScript, Python, etc.).
Hands-on experience supporting SSO, LMS integrations (e.g., Canvas, Blackboard), and third-party developer platforms.
Proficiency in writing and optimizing SQL queries; experience with data visualization tools such as Metabase, Looker, or Power BI.
Experience in documenting technical workflows and customer-facing knowledge base articles.
Excellent communication skills and the ability to translate complex issues into simple, actionable guidance for a wide range of users.

Additional Qualifications

Bachelor’s degree in Computer Science, Engineering, or a related technical discipline.
Experience with education technology platforms or proctoring systems.
Knowledge of cloud environments (AWS preferred) and CI/CD practices.
Exposure to security or compliance-driven support environments (e.g., SOC 2, ISO 27001).

Base Salary Range: $75,000.00 - $85,000.00, plus an annual bonus of up to 5%

Why Join Honorlock?

At Honorlock, you will play a pivotal role in shaping the future of online education while growing your career. Our innovative platform, collaborative team culture and dedication to excellence create an environment where your ideas and leadership will have a lasting impact. Join us and help improve educational opportunities for millions worldwide!

Unlimited PTO
Remote-first company
Choice of company-issued laptop
Healthcare benefits
Company matched 401k

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More about this job

Skills

Technical support
Customer experience
LMS
Blackboard
Troubleshooting
JavaScript
Python
Documentation
SQL
Process improvement
Coaching
Data visualization
Looker
Microsoft Power BI
Communication skills
Computer science
AWS
CI/CD
Regulatory compliance

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