Jobs in the United States

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Added 11 days ago
Cost Analyst, Senior
BOOZ, ALLEN & HAMILTON, INC.
Washington, DC
Experience with Micro sof t Power BI, Tableau, Crystal Ball, Python, R, or AI tools
Added 11 days ago
SS
Modeling Simulation Software Engineer
Space Systems Integration
El Segundo, CA
- $200,000 to $245,000 USD / year
At least one programming language: MATLAB, Python, Java, C#, or C++.
Added 11 days ago
C
Implementation Engineer, CRM & CDP Automation
CourtAvenue
Remote, United States
- $90,000 to $110,000 USD / year
Salesforce Marketing Cloud Developer, Marketing Cloud Consultant or Data Cloud certifications.
Added 11 days ago
C
Implementation Engineer, Analytics & Tag Management
CourtAvenue
Remote, United States
- $90,000 to $110,000 USD / year
Debug missing, duplicate or inconsistent events using browser developer tools, network inspection, tag debuggers and Charles Proxy.
Added 11 days ago
Technical Support Engineer
Honorlock
Remote, United States
Analyze logs, review API payloads, and debug code snippets (e.g., JavaScript, Python) to identify root causes of errors or misbehavior.
Added 11 days ago
Manufacturing ATE Engineer
Sol-Ark, LLC
Allen, TX
Full-time W-2 ONSITE opportunity (not remote)!
Added 11 days ago
PS
ARL Part-Time Grad
Penn State University Talent Acquisition
University Park, PA
- Part-time
Added 11 days ago
PS
ARL Part-Time Grad
Penn State University Talent Acquisition
University Park, PA
- Part-time
Added 11 days ago
DevSecOps Engineer
CACI International
King of Prussia, PA
Demonstrated excellent interpersonal skills and engagement with virtual or remote teams
Added 11 days ago
Lead Site Reliability Engineer
Lumen
Harrisburg, PA
This role is designated as a fully remote position within the United States.
Added 11 days ago
Lead Site Reliability Engineer
Lumen
Harrisburg, PA
This role is designated as a fully remote position within the United States.
Added 11 days ago
Sr. Platform Engineer - Jfrog Expert - Remote US
SitusAMC
Harrisburg, PA
Programming for Automation : Strong scripting/programming background (Python, Shell, or equivalent).
Added 11 days ago
Senior Research Scientist - 26006571
University of Pittsburgh
Pittsburgh, PA
…clinical analyses --- 20%. Build and maintain reproducible R/Python workflows, code, and documentation --- 10%. Prepare manuscripts, grants, reports, figures, and presentations and…
Added 11 days ago
Test Engineer
MC Test Service Inc
Melbourne, FL
Technical Proficiency: Proficiency using electronic test equipment, LabVIEW, Python, SQL, Microsoft Office applications, engineering software, and automated test systems.
Added 11 days ago
AE
CNO Analyst Programmer, Level 2 (AE26100935A)
Advantage Engineering & IT Solutions Inc
Hanover, MD
- $169,703 to $182,757 USD / year
All work is on-site. This is not a hybrid or remote position.
Added 11 days ago
AE
CNO Analyst Programmer, Junior (AE26100928SW0A)
Advantage Engineering & IT Solutions Inc
Hanover, MD
- $114,079 to $122,854 USD / year
All work is on-site. This is not a hybrid or remote position.
Added 11 days ago
Network Operations Technician (On-Site)
GLBHC
Saginaw, MI
Support Fortinet remote access services and collaborate with security staff on access policies and troubleshooting.
Added 11 days ago
Test Automation Engineer
Sol-Ark, LLC
Allen, TX
Full-time W-2 ONSITE opportunity (not remote)!
Added 11 days ago
SO
Cloud Engineer
System One
Indianapolis, IN
- $92 to $105 USD / hour
…making infrastructure provisioning repeatable, auditable, and…
Added 11 days ago
ZC
Senior Data Scientist II
Zip Co Limited
United States
- $162,000 to $203,000 USD / year
Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office
Added 11 days ago
Product Manager
Chesapeake Tech
Remote, United States
Chesapeake Technology, Inc. | Remote (US) or New York, NY | Full-time
Added 11 days ago
Lead Site Reliability Engineer
Lumen
Little Rock, AR
This role is designated as a fully remote position within the United States.
Added 11 days ago
Lead Site Reliability Engineer
Lumen
Little Rock, AR
This role is designated as a fully remote position within the United States.
Added 11 days ago
Sr. Platform Engineer - Jfrog Expert - Remote US
SitusAMC
Little Rock, AR
Programming for Automation : Strong scripting/programming background (Python, Shell, or equivalent).
Added 11 days ago
IT Infrastructure, Security & DevOps Engineer
TrustPoint
Dulles, VA
…the IT infrastructure, cloud environments, networking, and developer platforms that power our engineering organization. The role bridges traditional IT operations and modern DevOps…

Honorlock

Technical Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

Are you passionate about operational excellence, innovation, and leading teams in a dynamic environment? If so, we are excited to meet you!

We’re Honorlock, the leading online proctoring solution supporting over 400+ institutions worldwide. With a growing team, cutting-edge technology, and strong funding, we’re transforming the education space by enabling secure and accessible testing experiences for millions.

Who We Are At Honorlock, we combine live proctoring with advanced AI to safeguard exam integrity while providing an exceptional experience for test-takers. Rated the #1 online proctoring service on G2, we empower institutions to expand their offerings, enhance learning, and achieve better outcomes.

We are passionate about innovation, customer satisfaction, and building a team that supports educational opportunities for all.

About the Role At Honorlock, we're not just building secure online testing solutions - we're empowering institutions to foster equitable learning environments through smart, human-centered proctoring technology. As a Technical Support Engineer, you’ll play a critical role in scaling our customer experience by providing deep technical support to developers, administrators, and institutional partners.

As a Technical Support Engineer, you'll act as the critical link between our support, engineering, and product teams, helping customers resolve complex technical issues related to integrations, platform functionality, and data behavior.

Key Responsibilities

Customer Engagement and Support

Serve as the primary technical support contact for customers and internal stakeholders, providing thoughtful, timely, and professional support.
Communicate complex technical concepts clearly to both technical and non-technical audiences.
Support customer developers and administrators with API integrations, SSO configurations, and LMS connectivity (e.g., Canvas, Blackboard).
Manage real-time customer interactions across multiple channels, ensuring a high standard of service and satisfaction.

Technical Troubleshooting & Resolution

Diagnose, replicate, and resolve application issues related to back-end systems, front-end behavior, and third-party integrations.
Analyze logs, review API payloads, and debug code snippets (e.g., JavaScript, Python) to identify root causes of errors or misbehavior.
Document and escalate confirmed bugs and product gaps to Engineering with clear, reproducible steps and impact analysis.

Performance and Service Delivery

Own and manage incident communications and root cause documentation for customer-facing outages and degradations.
Create and maintain data dashboards using SQL and Metabase to track trends, identify anomalies, and deliver actionable insights.
Contribute to internal service quality through continuous process improvement and case deflection strategies (ex. self-help content, runbooks).
Maintain service level expectations for response and resolution times on escalated cases.

Team Collaboration and Development

Partner cross-functionally with Engineering, Product, QA, and Specialized Support to close the loop on customer issues and product improvements.
Mentor Support Specialists, providing technical guidance and supporting their development through coaching and knowledge-sharing.
Participate in QA testing cycles and product validation prior to release to ensure technical readiness and issue prevention.
Contribute to internal knowledge bases and external support documentation to enable scale and consistency.

Required Skills & Qualifications

5+ years in a Technical Support, Support Engineering, or Developer Support role within a SaaS Company.
Strong troubleshooting skills across front-end and back-end technologies; ability to read and interpret JSON, XML, REST API payloads, and basic code (JavaScript, Python, etc.).
Hands-on experience supporting SSO, LMS integrations (e.g., Canvas, Blackboard), and third-party developer platforms.
Proficiency in writing and optimizing SQL queries; experience with data visualization tools such as Metabase, Looker, or Power BI.
Experience in documenting technical workflows and customer-facing knowledge base articles.
Excellent communication skills and the ability to translate complex issues into simple, actionable guidance for a wide range of users.

Additional Qualifications

Bachelor’s degree in Computer Science, Engineering, or a related technical discipline.
Experience with education technology platforms or proctoring systems.
Knowledge of cloud environments (AWS preferred) and CI/CD practices.
Exposure to security or compliance-driven support environments (e.g., SOC 2, ISO 27001).

Base Salary Range: $75,000.00 - $85,000.00, plus an annual bonus of up to 5%

Why Join Honorlock?

At Honorlock, you will play a pivotal role in shaping the future of online education while growing your career. Our innovative platform, collaborative team culture and dedication to excellence create an environment where your ideas and leadership will have a lasting impact. Join us and help improve educational opportunities for millions worldwide!

Unlimited PTO
Remote-first company
Choice of company-issued laptop
Healthcare benefits
Company matched 401k

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More about this job

Skills

Technical support
Customer experience
LMS
Blackboard
Troubleshooting
JavaScript
Python
Documentation
SQL
Process improvement
Coaching
Data visualization
Looker
Microsoft Power BI
Communication skills
Computer science
AWS
CI/CD
Regulatory compliance

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