Field Service Coordinator

Job Title: Field Service Coordinator- Part Time

Job Description:

We are currently seeking a dedicated and professional Field Service Coordinator to join our team. In this role, you will be responsible for overseeing all aspects of field service, including training caregivers, handling patient and caregiver complaints, and conducting in-home intakes - all while ensuring the highest level of patient satisfaction. If you enjoy traveling, have access to a personal vehicle, excel at training and communication, and are passionate about helping others, we would love to meet you!

Benefits:

• Paid Time Off (PTO), Birthday Off, Legal Holidays
• Paid Training and Mentorship
• Exciting Office Events
• Opportunity for Growth and Advancement with an Established Home Health Company

Key Responsibilities:

• Identify and assess the training needs of both current and future staff through job analysis.
• Develop and implement training and development plans that align with business goals.
• Track and resolve issues as they arise, ensuring continuous improvement in service delivery.
• Communicate effectively with patients and caregivers, providing constructive feedback when necessary.
• Manage in-home intakes, ensuring smooth onboarding for new patients.
• Promote patient satisfaction by addressing concerns and resolving complaints promptly.

Requirements:

• Previous experience in home care is required.
• CNA or Medical Assistant (MA) experience preferred.
• Excellent communication and interpersonal skills; ability to connect with and train others.
• Strong organizational skills with the ability to manage multiple projects, changing priorities, and heavy workloads.
• Team-player mentality with a collaborative approach to problem-solving.
• Valid driver’s license and reliable access to your own vehicle.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience:

• Home care: 1 year (Required)

License/Certification:

• Driver's license and your own car (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road