Jobs in the United States

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Added 3 mins ago
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Principal Security Assurance Manager
Microsoft
United States
- $165,600 to $331,200 USD / year
Partner with engineering and product teams to ensure security requirements are met at scale, leveraging automation and scalable solutions. Translate requirements into actionable product…
Added 22 mins ago
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Principal Security Engineer Manager
Microsoft
United States
- $165,600 to $331,200 USD / year
…team of security engineers tasked with building cutting-edge automation for vulnerability discovery and remediation. The candidate will have hands-on experience with native code (C/C++),…
Added 22 mins ago
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Microsoft
WI · Mt Pleasant, WI · Mt Pleasant
- $75,400 to $185,300 USD / year
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Added 22 mins ago
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Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
…organizational effectiveness through process simplification, automation, and data-driven…
Added 22 mins ago
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Data Center Technician Manager (Night Shift)
Microsoft
IL · Chicago, IL · Chicago
- $75,400 to $185,300 USD / year
…program managers and direct-line management for ticket assignment automation to provide direction as needed, to ensure work is appropriately allocated to meet Key Performance Indicators…
Added 22 mins ago
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Cloud Network Engineer II
Microsoft
United States
- $102,100 to $219,200 USD / year
Drive continuous improvements of the networking service, drive automation to manage the scale and continue to optimize the efforts through appropriate tooling and automation
Added 22 mins ago
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Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
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Added 22 mins ago
Programmatic Associate Director
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Remote, United States
Highly knowledgeable with top programmatic ad platforms, automation tools (bidding and targeting), Google Analytics, and other media buying and creative testing tools.
Added 22 mins ago
Paid Social Director
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Highly knowledgeable with automation tools (bidding and targeting) & ad creative testing tools.
Added 23 mins ago
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Logic Design Engineer
Microsoft
United States
- $102,100 to $219,200 USD / year
Develop automation and AI based solutions to improve organizational efficiency
Added 23 mins ago
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Software CAD DevOps Engineer
Microsoft
OR · CA · NC · Hillsboro, OR · Mountain View, CA · Raleigh, NC · Hillsboro · Mountain View · Raleigh
- $102,100 to $219,200 USD / year
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Added 23 mins ago
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Senior Product Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
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Vice President - Revenue Cycle
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Remote, United States
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Added 30 mins ago
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Principal CAD Software Engineer
Microsoft
CA · NC · OR · Mountain View, CA · Raleigh, NC · Hillsboro, OR
- $142,800 to $304,200 USD / year
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Added 30 mins ago
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Senior Software Engineer- AI Agents
Microsoft
WA · CA · NY · Redmond, WA · Mountain View, CA · Redmond · Mountain View · New York
- $119,800 to $261,000 USD / year
Added 30 mins ago
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Senior Cloud Solution Architect- Cloud & AI
Microsoft
GA · WA · TX · NC · Atlanta, GA · Redmond, WA · Houston, TX · Charlotte, NC · Atlanta · Redmond · Houston · Charlotte
- $106,400 to $222,600 USD / year
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Added 30 mins ago
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Senior Logistics Technician
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GA · Fayetteville, GA · Atlanta, GA · Fayetteville · Atlanta
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Added 31 mins ago
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Full Stack Software Engineer
UnitedHealth Group
Eden Prairie, MN
- $72,800 to $130,000 USD / year
Added 32 mins ago
HR Specialist
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Remote, United States
…causes, assessing risk, and recommending process improvements, automation opportunities, AI-enabled solutions, and corrective…

Honeywell Technologies

Senior Remote Services Engineer

Independence, OH, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

As a Senior Remote Services Engineer here at Honeywell, you will play a critical role in delivering expert remote technical support and services to our customers. You will leverage your engineering expertise to troubleshoot, resolve complex issues, and optimize system performance, ensuring customer satisfaction and operational excellence.

You will report directly to our Service Manager and you’ll work out of our Independence, OH location on an onsite work schedule.

This role is part of the Global Remote Buildings Operation Team who operate a 24/7 Engineering Response and Support to Honeywell Connected Sites around the world under a defined Service Level Agreement (SLA) and provide updated validation and analysis of Customer energy profiles and usage. You will be part of office-based teams working on various shifts who are the first point of contact for our contracted customer base.

It will be your responsibility to ensure our customers gets their issues resolved in the most expedient way possible and in accordance to their SLA agreements. You will achieve this by offering Remote Fixes and Escalations to Field Engineering Teams, and directly interfacing with customers.

KEY RESPONSIBILITIES

Providing remote technical assistance for Global Multibrand Contracted Customers
Coordinate with Team Lead when liaising with customers when interactions fall outside of defined contract requirements.
Manage Global customer requests who have varying levels of expertise.
To be adept at fault finding on building service plant equipment and systems
Liaise with third party providers on non BEMS related problems ensuring we deliver an enhance customer service
Represent technical issues form both Field Service and customers sites at the appropriate technical forums.
Driving energy savings through applying BEMS expertise.
Liaising with Field Service Account Handlers to resolve customer queries
Ensure the achievement of all team / individual targets and KPI’s
Execute assigned tasks per the procedures and instructions applicable to the team; within this framework the agent can determine how to proceed if the activities are stipulated in the contract.
Understand the customer requirements for the functional set-up of the customer site.
Verify the analytical results of the customer needs against the applicable internal guidelines.
Produce, validate and forward customer reports.
Update the customer’s system to meet required functionalities.
Notify parties involved in case of non-conformities
Document workflows for repetitive customer activities
Continuously improve product quality and performance
Make decisions based upon the authority and responsibilities defined in the job description.
Provide Remote technical assistance for Honeywell contracted customers & Connected Sites
Liaise with Service Account Handlers to resolve customer queries
Ensure the achievement of all team / individual targets and KPI’s
Work closely with Technical Support Team & Engineering Teams on Product Issues
Carrying out development project work to enhance Global Services Offering
Work to advance overall offering and train/mentor Level 1 operators
Work with senior leadership to refine and improve current offerings.

YOU MUST HAVE

Bachelor’s degree from an accredited institution in a technical discipline such as mechanical engineering, science, technology, mathematics.
Ability to work a 24/7 Shift Pattern, with good Time Keeping
2+ years of experience working with Building Energy Management Systems (BEMS), building automation systems, or automated building controls.
2+ years of experience troubleshooting, maintaining, repairing, installing, or operating BEMS, building automation systems, or related building controls.
2+ years of experience providing technical customer support in person or by phone.
2+ years of experience working in a technical support, engineering, field service, or building systems environment.

WE VALUE

Experience working with Tridium Niagara, Honeywell BEMS, or other building automation platforms.
Experience with energy analysis, energy optimization, or building energy performance.
Experience working in the building automation, controls, facilities, HVAC, or energy management industry.
Experience working in a field service environment.
Experience with knowledge management or technical documentation.
Experience working in a call center or technical support center environment.
Experience mentoring or providing technical guidance to less experienced team members.
Bachelor's degree in HVAC, Electronics, Mechanical Engineering, Computer Science, or a technology-related discipline.
Experience supporting customers across multiple regions or countries.
Experience working with multilingual customer populations.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more (https://benefits.honeywell.com/)

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posted: November 4, 2026

ABOUT HONEYWELL TECHNOLOGIES

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit https://buildings.honeywell.com/ (https://buildings.honeywell.com/)

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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Skills

Technical support
Troubleshoot
Customer service
Mechanical engineering
Building automation
Troubleshooting
Energy performance of buildings
HVAC
Documentation
Coaching
Computer science

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