Program Manager

Provides staff/volunteer management, program development and implementation, community involvement and a safe/clean living environment.

• Program and Operations: Manage individualized services, daily operations, resources, and compliance to support fulfilling lives and well-run residential homes.

• Individualized Services: Oversee program development, implementation, and data collection to ensure services meet each individual’s needs.

• Service Planning: Coordinate and facilitate interdisciplinary team meetings and ensure comprehensive individual program and risk management plans are in place.

• Community Resources: Coordinate internal and external resources to enhance individuals’ lives and community involvement.

• Compliance: Manage home operations according to organizational policies, standards, licensing requirements, and other applicable requirements.

• Financial and Household Management: Manage individual funds, household budgets, supplies, equipment, and other physical and financial resources responsibly.

• Investigations and Reporting: Complete thorough investigations and reports for internal purposes and external agencies.

• Communication and Coordination: Serve as a liaison with community partners, case managers, guardians, and families, ensuring concerns are promptly addressed and resolved.

• Direct Care: Provide 20 hours per week of direct care in ratio, including two weekend direct care shifts per month, and work until 8:00 p.m. at least one day per week.

• Meetings and Training: Participate in required meetings and training to support effective program operations.

• Staff Supervision: Manage and develop employees to maintain consistent, high-quality services within assigned homes.

• Employee Management: Oversee hiring, training, supervision, performance management, staff development, disciplinary action, and dismissal.

• Team Meetings and Training: Plan and facilitate employee meetings, initial training, and ongoing learning.

Requirements

• Basic Requirements

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Must meet one of the following four Minnesota 245(d) minimum standards for a Designated Coordinator (check appropriate box for the corresponding standard for Designated Coordinator)

(1) a bachelor’s degree in a field related to human services, education, or health and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children.

(2) an associate degree in a field related to human services, education, or health and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children.

(3) a diploma in a field related to human services, education, or health and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older or equivalent work experience providing care or education to vulnerable adults or children.

(4) a minimum of 50 hours of education and training related to human services and disabilities; and four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications identified in clauses (1) to (3).

• One year of experience supervising staff in a residential care environment strongly desired.

• Maintain current CPR and First Aid certifications; successfully complete the Medication Administration class and meet ongoing medication administration standards.

• Hold a valid Minnesota driver’s license with an acceptable driving record and safely drive HBI vehicles throughout the Twin Cities metro area.

• Successfully pass a Minnesota Department of Human Services background study and meet applicable state, county, licensing, and contractual requirements.

• Meet the physical demands of the position, including occasionally lifting and transferring at least 60 pounds, with or without reasonable accommodation.

• Knowledge, Skills, and Abilities Required
• Knowledge of safe food handling techniques and practices.

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• Knowledge of MN Food Code requirements.

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• Ability to effectively communicate both orally, and in writing, with individuals served, family members, case managers, guardians and employees.

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• Ability to demonstrate strong leadership skills.

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• Ability to organize and prioritize work to meet deadlines.

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• Ability to work as a team and independently.

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• Ability to recognize problems and resolve.

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• Maintain a high level of confidentiality.

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• Apply best practice of Homeward Bound resource utilization.

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• Have strong interpersonal communication skills when representing HBI and the people it serves with both internal and external customers.

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• Comply with organizational and regulatory policies, procedures and standards.

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• Correctly/accurately/responsibly manage individual bank accounts and household budgets.

• Work Conditions: Work in residential and office environments with frequent interruptions, variable hours, physical activity, and potential exposure to care-related hazards.

• Scheduling: Work flexible hours, including mornings, weekends, and overnights as needed; may be mandated to remain beyond the scheduled shift to ensure adequate resident supervision.

• Movement and Hand Use: Frequently sit, walk, stand, bend, stoop, push, pull, grasp, manipulate objects, and keyboard; occasionally reach, crawl, kneel, squat, twist, turn, and perform repetitive hand and wrist movements.

• Sensory Functions: Use vision, color vision, hearing, speech, smell, and touch to perform assigned duties, with or without reasonable accommodation.

• Lifting and Carrying: Occasionally lift and carry up to 60 pounds from floor to knee, knee to waist, and waist to shoulder; rarely lift up to 60 pounds above shoulder level.

• Potential Exposures: May encounter physical aggression, mechanical hazards, bodily fluids, bloodborne pathogens, infectious diseases, gases, household chemicals, cleaning fumes, odors, and dust.