ICF Program Manager

Provides staff/volunteer management, program development and implementation, QIDP services, community involvement and a safe/clean living environment. Responsible for meeting and maintaining licensing requirements at ICF Unit locations.

• Program and Operations: Manage service delivery, daily operations, resources, and licensing compliance to maintain safe, person-centered services at assigned ICF locations.

• Individualized Services: Oversee program development, implementation, and data collection; participate in interdisciplinary team meetings and ensure individualized program and risk management plans are carried out by qualified staff.

• Direct Care and Coverage: Provide direct care to maintain required staffing ratios, including 16 hours per week in ratio, two weekend direct care shifts per month, and working until 8:00 p.m. at least one day per week.

• Nutrition and Food Safety: Ensure nutritious, appealing meals, safe purchasing and food preparation practices, and retention of menus and food purchase records for six months.

• Community Engagement: Coordinate recreation and community activities and connect individuals with internal and external resources that enhance their lives.

• Safety and Investigations: Ensure injuries are promptly reported, address health and safety concerns, and assist with investigations and required reports.

• Documentation and Compliance: Conduct daily documentation audits, promptly follow up on errors and missing entries, maintain compliance with organizational and licensing requirements, and provide backup licensing support to the ICF Operations Administrator.

• Financial and Household Management: Manage individual funds, household budgets, supplies, equipment, groceries, and other resources responsibly.

• Communication and Coordination: Serve as a liaison with families, guardians, case managers, and community partners; resolve concerns promptly and provide families or guardians with updates at least monthly.

• Leadership and Supervision: Lead, support, and develop employees while managing staffing, performance, training, and payroll processes.

• Professional Leadership: Model professional behavior, resolve conflicts, recognize employee contributions, and promote teamwork and personal growth.

• Employee Development and Retention: Mentor direct reports and maintain a supportive work environment that attracts and retains employees.

• Training and Meetings: Provide service area training, ensure required training is completed by established deadlines, and plan and facilitate employee meetings and ongoing learning.

• Performance Management: Oversee onboarding, evaluation, timely performance reviews, professional development, and employee termination processes.

• Scheduling and Payroll: Manage work schedules, work rules, attendance, payroll, PTO requests, leaves of absence, and overtime control procedures.

• Operational Continuity: Participate in required meetings and training and assume additional responsibilities as needed to maintain program and operational integrity.

Requirements

• Basic Requirements

• Bachelor's Degree in an approved area of study (related to health & human services) required. One year of experience supporting vulnerable populations in a residential setting is required.
• One year of experience supervising staff in a residential care environment strongly desired.

• Maintain current CPR and First Aid certifications; successfully complete the Medication Administration class and meet ongoing medication administration standards.

• Hold a valid Minnesota driver’s license with an acceptable driving record and safely drive HBI vehicles throughout the Twin Cities metro area.

• Successfully pass a Minnesota Department of Human Services background study and meet applicable state, county, licensing, and contractual requirements.

• Meet the physical demands of the position, including occasionally lifting and transferring at least 60 pounds, with or without reasonable accommodation.

• Knowledge, Skills, and Abilities Required
• Knowledge of safe food handling techniques and practices.

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• Knowledge of MN Food Code requirements.

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• Ability to effectively communicate both orally, and in writing, with individuals served, family members, case managers, guardians and employees.

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• Ability to demonstrate strong leadership skills.

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• Ability to organize and prioritize work to meet deadlines.

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• Ability to work as a team and independently.

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• Ability to recognize problems and resolve.

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• Maintain a high level of confidentiality.

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• Apply best practice of Homeward Bound resource utilization.

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• Have strong interpersonal communication skills when representing HBI and the people it serves with both internal and external customers.

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• Comply with organizational and regulatory policies, procedures and standards.

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• Correctly/accurately/responsibly manage individual bank accounts and household budgets.

• Work Conditions: Work in residential and office environments with frequent interruptions, variable hours, physical activity, and potential exposure to care-related hazards.

• Scheduling: Work flexible hours, including mornings, weekends, and overnights as needed; may be mandated to remain beyond the scheduled shift to ensure adequate resident supervision.

• Movement and Hand Use: Frequently sit, walk, stand, bend, stoop, push, pull, grasp, manipulate objects, and keyboard; occasionally reach, crawl, kneel, squat, twist, turn, and perform repetitive hand and wrist movements.

• Sensory Functions: Use vision, color vision, hearing, speech, smell, and touch to perform assigned duties, with or without reasonable accommodation.

• Lifting and Carrying: Occasionally lift and carry up to 60 pounds from floor to knee, knee to waist, and waist to shoulder; rarely lift up to 60 pounds above shoulder level.

• Potential Exposures: May encounter physical aggression, mechanical hazards, bodily fluids, bloodborne pathogens, infectious diseases, gases, household chemicals, cleaning fumes, odors, and dust.