Assistant Program Manager

The Assistant Program Manager supports the daily operations of a residential program by providing direct support to individuals served while assisting with staff guidance, training, household operations, and program compliance. This role serves as a consistent on-shift leader in the home, helping to ensure individualized program plans, health and safety requirements, and regulatory standards are implemented effectively. The Assistant Program Manager models best practices, supports quality programming and engagement, and serves as a key point of contact for families and guardians during assigned shifts to promote continuity of care and a positive home environment.

• Program Implementation and Individual Support: Provide person-centered care that promotes independence, skill development, personal choice, and meaningful participation.

• Individualized Support: Implement individual program, person-centered, and healthcare plans as written.

• Daily Living and Active Treatment: Assist with hygiene, grooming, dressing, eating, mobility, toileting, and communication while coaching individuals to develop daily living skills.

• Choice and Community Engagement: Support personal interests, cultural and religious practices, recreation, and community inclusion; help plan activities and transport and accompany individuals to appointments and outings.

• Medications and Health Supports: Support individual health through medication administration, monitoring, supplies, and appointment coordination.

• Medications and Treatments: Administer medications and treatments according to medical orders, training, organizational policy, and applicable requirements.

• Health Monitoring: Complete required health checks, monitor changes in condition, and follow up on concerns.

• Supplies and Appointments: Assist with medical supply inventories and ordering, prepare appointment documentation, and ensure appointments are scheduled, attended, and rescheduled when necessary.

• Household Operations and Environment: Maintain a safe, sanitary, organized, and welcoming home.

• Household Responsibilities: Manage meal preparation, cleaning, laundry, light maintenance, routines, and shared household tasks.

• Home Life: Create opportunities for engagement and celebration, including birthdays, milestones, holidays, and seasonal activities.

• Leadership, Training, and Mentoring: Serve as an on-shift leader who models professional practices and supports consistent, high-quality care.

• Staff Training and Guidance: Provide assigned orientation, coaching, and on-the-job training, and guide staff in implementing individual plans, routines, and service standards.

• Feedback and Staffing Support: Provide constructive feedback, communicate concerns and training needs to the Program Manager, and assist with scheduling and staffing needs.

• Compliance and Quality Assurance: Support regulatory compliance, service quality, and complete, accurate records.

• Compliance and Audits: Follow applicable Minnesota DHS 245D requirements and organizational standards, conduct assigned audits, and follow up on identified gaps.

• Documentation: Ensure timely, accurate documentation of services, health supports, incidents, and program activities.

• Communication and Family Support: Maintain professional communication that supports coordination, trust, and continuity of care.

• Communication and Updates: Communicate effectively with individuals, staff, supervisors, providers, and external partners; serve as a family and guardian contact during assigned shifts, provide updates, and address concerns.

• Confidentiality: Protect private information and follow HIPAA and applicable privacy requirements.

• Safety: Promote the safety of individuals, coworkers, and the residential environment.

• Hazard Prevention and Response: Identify, address, and report unsafe conditions or behaviors and intervene promptly to prevent injury.

• Transportation and Preparedness: Operate company vehicles safely and participate in required safety training, drills, and incident response activities.

Requirements

• Basic Requirements

• Two years of experience supporting vulnerable populations in a residential setting is required..

• High school diploma or equivalent preferred.

• Must be at least 18 years old.

• Maintain current CPR and First Aid certifications; successfully complete the Medication Administration class and meet ongoing medication administration standards.

• Hold a valid Minnesota driver’s license with an acceptable driving record and safely drive HBI vehicles throughout the Twin Cities metro area.

• Successfully pass a Minnesota Department of Human Services background study and meet applicable state, county, licensing, and contractual requirements.

• Meet the physical demands of the position, including occasionally lifting and transferring at least 60 pounds, with or without reasonable accommodation.

• Knowledge, Skills, and Abilities Required
• Knowledge of developmental, intellectual, and/or physical disabilities and person-centered support practices preferred.
• Working knowledge of Minnesota Department of Human Services (DHS) 245(d) regulations and residential service requirements preferred.
• Ability to provide on-shift leadership, guidance, mentoring, and coaching while modeling professional and ethical behavior.
• Ability to implement individualized program plans, health-related supports, and safety procedures as trained.
• Ability to work effectively both independently and as part of a team in a residential environment.
• Ability to accurately complete documentation and enter data into electronic systems in a timely manner.
• Strong problem-solving, judgment, and decision-making skills.
• Effective interpersonal and communication skills in English, both verbally and in writing.
• Willingness and ability to complete required training, including medication administration.
• Ability to maintain confidentiality in compliance with organizational policy and applicable laws.
• Ability and willingness to safely operate company vehicles in accordance with policy and state law.

• Work Conditions: Work in residential and office environments with frequent interruptions, variable hours, physical activity, and potential exposure to care-related hazards.

• Scheduling: Work flexible hours, including mornings, weekends, and overnights as needed; may be mandated to remain beyond the scheduled shift to ensure adequate resident supervision.

• Movement and Hand Use: Frequently sit, walk, stand, bend, stoop, push, pull, grasp, manipulate objects, and keyboard; occasionally reach, crawl, kneel, squat, twist, turn, and perform repetitive hand and wrist movements.

• Sensory Functions: Use vision, color vision, hearing, speech, smell, and touch to perform assigned duties, with or without reasonable accommodation.

• Lifting and Carrying: Occasionally lift and carry up to 60 pounds from floor to knee, knee to waist, and waist to shoulder; rarely lift up to 60 pounds above shoulder level.

• Potential Exposures: May encounter physical aggression, mechanical hazards, bodily fluids, bloodborne pathogens, infectious diseases, gases, household chemicals, cleaning fumes, odors, and dust.