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IC
Federal Education Instructor full time (Must be Master's degree)
InfiniSource Consulting Solutions
Maxwell AFB, AL
- Full-time
…Studies also known as the Air Force Civilian Associate Degree Program’s (CADP) focus is to provide foundational leadership, management, behavioral and air power development for Air Force…
Added 1 min ago
US Nuclear & Country Quality Manager
Arcadis
Highlands Ranch, CO · Boston, MA · Atlanta, GA · Miami, FL · Paramus, NJ · Philadelphia, PA · Hanover, MD · Nashville, TN · Chicago, IL · Detroit, MI · Cleveland, OH
Arcadis is looking to hire US Nuclear & Country Quality Manager to Provide leadership, maintenance and oversight of the Nuclear Quality Management System (NQMS), including agreed billable…
Added 1 min ago
BH
Supported Living Manager
Benchmark Human Services
Fort Wayne, IN
- $43,888 USD / year
…Fort Wayne, IN are currently recruiting for a Supported Living…
Added 3 mins ago
Front Desk Agent/Shuttle Driver
DRIFTWOOD HOSPITALITY MANAGEMENT
Durham, NC
…integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and…
Added 3 mins ago
Branch Operations Lead - Weston Town Center - Weston, FL
JPMC page
Weston, FL
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Added 3 mins ago
Branch Operations Lead - Oakland Park and Nob Hill - Sunrise, FL
JPMC page
Sunrise, FL
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Added 4 mins ago
AU
Custodial Zone Manager
ABM US
WASHINGTON, DC · Washington, DC
- $80,000 USD / year
Custodial Zone Manager will assume ownership for contracted services at a building or campus and will lead operational and administrative activities while maintaining effective cost control…
Added 4 mins ago
I
Program Manager
IntelliDyne
Washington, DC
- $150,000 to $190,000 USD / year
IntelliDyne is seeking a highly skilled and strategic Technical Program Manager to lead a complex, high-impact IT contract supporting enterprise infrastructure, service desk operations, and…
Added 6 mins ago
Project Manager - Water (California Region)
Burns & McDonnell
Brea, CA · San Diego, CA · Walnut Creek, CA · Los Angeles, CA
The Project Manager will lead the planning, execution, and successful delivery of water and wastewater construction projects throughout the California market. This role is responsible for…
Added 8 mins ago
CIB Lending Operations Middle Office Specialist
B10 Wells Fargo Bank, N. A.
CHARLOTTE, NC
Provide high-quality execution and client support to Debt Capital Markets (DCM) teams on technical transactions and amendments
Added 8 mins ago
Vice President, Client Integration (Program/Project Manager)
G MASS
Remote, United States
The client requires a strong, seasoned project manager from the fund administration or alternatives servicing space, who has been there and done it on client onboarding and transformation.…
Added 8 mins ago
Vice President, Client Integration (Program/Project Manager)
G MASS
Remote, United States
The client requires a strong, seasoned project manager from the fund administration or alternatives servicing space, who has been there and done it on client onboarding and transformation.…
Added 8 mins ago
Senior Program Lead, Client Integration
G MASS
Remote, United States
The client requires a strong, seasoned program or project manager from the fund administration or alternatives services provider space, who has repeatedly delivered complex client…
Added 8 mins ago
Senior Program Lead, Client Integration
G MASS
Remote, United States
The client requires a strong, seasoned program or project manager from the fund administration or alternatives services provider space, who has repeatedly delivered complex client…
Added 9 mins ago
Program Manager (Offutt AFB)
Systems Planning and Analysis
Offutt Air Force Base, NE
…Department of Energy (DOE), among others. Our support across our client base is expanding rapidly and encompasses important services, such as data analytics and visualization, threat…
Added 11 mins ago
Retail - Supervisor
SSA Group
New Orleans, LA
Reports to: Assistant Retail Operations Manager and Retail Operations Manager
Added 11 mins ago
Front Desk Medical Receptionist
SB Clinical Practice Management
EAST ISLIP, NY
Keep office supplies adequately stocked by anticipating inventory needs and placing orders or advising office manager of items needed.
Added 12 mins ago
Universal Banking Associate
HomeTrust Bank
Raleigh, NC
Participate in outbound client phone calls to support business center development.
Added 12 mins ago
Commercial Construction Assistant Project Manager - Government Mission Critical
HITT Contracting Inc
Culpeper, VA
An Assistant Project Manager (APM) obtains, evaluates, coordinates and distributes the information and authorizations necessary to construct projects on time, within budget and to the…
Added 12 mins ago
Sr. Key Account Manager
Minth North America
Wixom, MI
Key Account Manager will manage and maintain all assigned accounts, identify future business opportunities and develop strong customer relationships. To identify, troubleshoot and recommend…
Added 13 mins ago
Project Engineer
The Christman Company
Grand Rapids, MI
The Project Engineer supports the Project Manager and Project Superintendent with daily jobsite functions including, Request for Information (RFI) and submittal processing, daily reports,…
Added 13 mins ago
Registered Nurse Manager
Veterans Affairs, Veterans Health Administration
Norman, OK
Added 14 mins ago
Sr Manager, Business Information Security Officer
DXC Technology
Tulsa, OK
DXC Technology is expanding its global cybersecurity program to further strengthen cyber governance, risk management, regulatory compliance, and operational resilience across its business…
Added 14 mins ago
C
Program Manager / Implementation Lead (Ketryx)
Cognizant
Oklahoma City, OK
- $83,000 to $94,500 USD / year
As a Ketryx Program Manager , you will make an impact by leading the implementation of Ketryx and associated quality and engineering platforms in a regulated environment. You will be a…
Added 14 mins ago
CG
GENERAL MANAGER
Compass Group, North America
Oklahoma City, OK
- $85,000 to $95,000 USD / year
Great dining is about more than great food. It’s about the people who make every diner feel welcome. As General Manager at this busy corproate dining account (new business), you’ll lead the…

HomeTrust Bank

Universal Banking Associate

Raleigh, NC, United States

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Job details

Experience: 5+ years of public contact or sales experience.
Posting language: English
Posted: Nov 10, 2026

Original job description

Job Summary

The Universal Banking Associate is responsible for providing elite customer service through the efficient management of customer interactions and will provide solutions based on the customer’s needs. The Universal Banking Associate handles transaction processing to establishing new customer relationships and enhances existing relationships through in-business center interactions as well as phone conversations.

Key Responsibilities / Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Attract and retain customer relationships by delivering elite customer service both in person and by phone, identifying customer needs and suggesting appropriate products and services to solidify and enhance relationships.
Serve as primary customer contact for transaction processing, new account opening and account maintenance requests.
Participate in outbound client phone calls to support business center development.
Handle transactions on the teller line and move to a lobby workstation for customer conversations and new account opening, creating a central location for the customer’s financial needs.
Receive checks and cash for deposits to accounts, verify amounts, examine checks for proper endorsement, enter deposits into computer records, and places holds on accounts for uncollected funds.
Cash checks and process withdrawals, pay out money after verification of signatures and customer balances.
Receive and process mortgage, consumer loan, and other payments, and ensure the payments match balances due.
Responsible for checking night depository bags and recording proper information on the financial institution’s forms.
Keep all cash and negotiable items secure at all times, balance cash drawer at the end of the shift and compare total amounts to computer generated proof sheet, reporting any discrepancies to the supervisor.
Perform as the vault custodian maintaining control and balance of the vault.
Provide a complete range of customer services including wire transfers, explain bank products and service features and benefits, gather customer information to set up new consumer and business accounts, and process updates or provide maintenance on existing accounts.
Serve as an IRA specialist for opening new IRAs, processing contributions and distributions.
Participate in retail and business sales, service and product training meetings, team huddles, and other meetings as scheduled, and assist and facilitate business center adherence to operations and audits.
Directly promote and offer solutions for all retail and business bank products and services, including checking, savings, money market, certificates of deposit, debit card, online/mobile banking, and consumer loans, including HELOC and business loans.
Promote and introduce other financial institution products and services to customers and make appropriate referrals, including mortgage referrals, investment services, and treasury management services, and business banking
Provide micro-lending services to clients and make appropriate referrals to Business Center Manager or Business Banker.
Maintain confidentiality and security of sensitive information.
Adhere to all corporate policies and procedures, Federal and State regulations and laws.
Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.
Complete all mandatory annual compliance training.
Perform other duties and special projects as assigned.

Job Requirements

Education:

High school diploma or equivalent required.

Required:

5+ years of public contact or sales experience.
Experience in SSA position or equivalent at another financial institution.
Above average PC and technology skills, and ability to use applicable software and operation branch automation systems.
Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act.
Thorough knowledge of the Teller system and all applicable system applications, basic and complex consumer account opening and maintenance activities, all transaction processing functions performed at teller window, and processing wire transfers.
Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects both in-person and by phone, and/or refer quality business.
Stay abreast of all changes in policies and procedures related to retail and consumer lending products.
Excellent verbal and written communications skills, ability to resolve customer concerns/issues in a positive manner, and high attention to detail.
Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position.
Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words.
Takes personal initiative and is a positive example for others to emulate.
Team and goal-oriented style – works cooperatively to attain branch and individual sales and service goals within bank standards and guidelines.
Ability/desire to gain credibility as a knowledgeable financial problem solver.
Ability to understand and use bank policies and procedures to ensure operational efficiency and regulatory compliance.
Ability to work with limited or no direct supervision.
Must be organized and possess an aptitude for basic math.
Ability to think and act independently within guidelines and limitations of bank policy and assigned personal authority.
Proficient in Microsoft Office products.

Preferred:

Associate/bachelor’s degree in relevant field.

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization.

Work Environment, Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
Physical activity requiring reaching, sifting, lifting up to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.
The employee will frequently communicate and must be able to exchange accurate information with others.
The employee may need to move around their office to attend meetings and to access files, machinery or other job-related tools.

DISCLAIMER: HomeTrust Bank is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.

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More about this job

Skills

Customer service
Transaction processing
Customer relations
Reporting
Collect customer data
Sales
Confidentiality
Anti-money laundering
Regulatory compliance
Attention to detail
Microsoft Office
Office equipment
Heavy lifting
Attend meetings

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