Jobs in the United States

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Added 1 min ago
Human Resource Generalist
Performance Food Group
CA
…relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but…
Added 1 min ago
Director, Human Resources
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SC
…relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but…
Added 5 mins ago
Clinic Supervisor (Medical Clinic)
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Added 5 mins ago
Fresh Cut Produce Clerk
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Leaders invested in your training, career growth & development
Added 8 mins ago
CH
Executive Chef-260 EX
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Baltimore, MD
- $85,000 USD / year
…our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are…
Added 8 mins ago
REMOTE Senior Amazon Connect Engineer
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Partner across architecture, applications, infrastructure, operations, security, and business teams
Added 8 mins ago
Registered Nurse - Patient Safety Manager
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Baltimore, MD
Added 8 mins ago
Automotive Technician
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Added 8 mins ago
Registered Nurse - Inpatient Staff
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Added 8 mins ago
Sr. Director, Corporate Philanthropy and Strategy - #Staff
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Added 8 mins ago
KK
Early Childhood Teaching Assistant, Float
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Baltimore, MD
- $17.76 to $28.98 USD / hour
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Added 8 mins ago
Medical Record Retrieval Specialist I (Hybrid)
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Added 8 mins ago
Administrative Support Lead Oncology
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Added 8 mins ago
Product & Engineering Manager (Remote)
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…quality, technology sustainability, delivery execution, and team…
Added 8 mins ago
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HOST/HOSTESS (PART TIME)
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- $15 USD / hour
- Part-time
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Added 10 mins ago
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Administrative Services Analyst - Public Works
City of Oxnard
Oxnard, CA
- $37.59 to $61.62 USD / hour
Participating in the design of new and revised programs, systems, procedures and methods of operations;
Added 11 mins ago
Systems Administrator – Kiteworks
SitusAMC
Santa Fe, NM
The Associate, Systems Administrator is an individual contributor in the Systems Administration job family, responsible for the implementation, administration, and ongoing support of the…
Added 11 mins ago
Outpatient Staff Registered Nurse
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Added 15 mins ago
Survey Manager
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Manage daily surveying operations, including field crews, office staff, project assignments, and workload distribution.
Added 17 mins ago
RN - Pediatric
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Added 17 mins ago
Clinic Supervisor: Cardiology Waterloo
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Ensures charging/reimbursement changes are integrated into every level of clinic operations by coordinating with the clinic team and monitoring outcomes.
Added 18 mins ago
In-House Clinical Research Associate
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…solutions - we are modernizing clinical trials and accelerating the development of life-changing…
Added 20 mins ago
Associate Engineer - PC
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Wilmington, OH
…exposure to James Hardie’s innovation culture, professional development opportunities, and plant…
Added 20 mins ago
Associate Engineer - PC
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…exposure to James Hardie’s innovation culture, professional development opportunities, and plant…
Added 26 mins ago
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Mitigation General Manager
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Fort Worth, TX
- $100,000 to $130,000 USD / year
Oversee all day-to-day operations of the Production/Restoration division, ensuring operational efficiency, customer satisfaction, and profitability

HomeTrust Bank

Universal Banking Associate

Charlotte, NC, United States

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Job details

Experience: 5+ years of public contact or sales experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Summary

The Universal Banking Associate is responsible for providing elite customer service through the efficient management of customer interactions and will provide solutions based on the customer’s needs. The Universal Banking Associate handles transaction processing to establishing new customer relationships and enhances existing relationships through in-business center interactions as well as phone conversations.

Key Responsibilities / Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Attract and retain customer relationships by delivering elite customer service both in person and by phone, identifying customer needs and suggesting appropriate products and services to solidify and enhance relationships.
Serve as primary customer contact for transaction processing, new account opening and account maintenance requests.
Participate in outbound client phone calls to support business center development.
Handle transactions on the teller line and move to a lobby workstation for customer conversations and new account opening, creating a central location for the customer’s financial needs.
Receive checks and cash for deposits to accounts, verify amounts, examine checks for proper endorsement, enter deposits into computer records, and places holds on accounts for uncollected funds.
Cash checks and process withdrawals, pay out money after verification of signatures and customer balances.
Receive and process mortgage, consumer loan, and other payments, and ensure the payments match balances due.
Responsible for checking night depository bags and recording proper information on the financial institution’s forms.
Keep all cash and negotiable items secure at all times, balance cash drawer at the end of the shift and compare total amounts to computer generated proof sheet, reporting any discrepancies to the supervisor.
Perform as the vault custodian maintaining control and balance of the vault.
Provide a complete range of customer services including wire transfers, explain bank products and service features and benefits, gather customer information to set up new consumer and business accounts, and process updates or provide maintenance on existing accounts.
Serve as an IRA specialist for opening new IRAs, processing contributions and distributions.
Participate in retail and business sales, service and product training meetings, team huddles, and other meetings as scheduled, and assist and facilitate business center adherence to operations and audits.
Directly promote and offer solutions for all retail and business bank products and services, including checking, savings, money market, certificates of deposit, debit card, online/mobile banking, and consumer loans, including HELOC and business loans.
Promote and introduce other financial institution products and services to customers and make appropriate referrals, including mortgage referrals, investment services, and treasury management services, and business banking
Provide micro-lending services to clients and make appropriate referrals to Business Center Manager or Business Banker.
Maintain confidentiality and security of sensitive information.
Adhere to all corporate policies and procedures, Federal and State regulations and laws.
Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.
Complete all mandatory annual compliance training.
Perform other duties and special projects as assigned.

Job Requirements

Education:

High school diploma or equivalent required.

Required:

5+ years of public contact or sales experience.
Experience in SSA position or equivalent at another financial institution.
Above average PC and technology skills, and ability to use applicable software and operation branch automation systems.
Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act.
Thorough knowledge of the Teller system and all applicable system applications, basic and complex consumer account opening and maintenance activities, all transaction processing functions performed at teller window, and processing wire transfers.
Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects both in-person and by phone, and/or refer quality business.
Stay abreast of all changes in policies and procedures related to retail and consumer lending products.
Excellent verbal and written communications skills, ability to resolve customer concerns/issues in a positive manner, and high attention to detail.
Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position.
Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words.
Takes personal initiative and is a positive example for others to emulate.
Team and goal-oriented style – works cooperatively to attain branch and individual sales and service goals within bank standards and guidelines.
Ability/desire to gain credibility as a knowledgeable financial problem solver.
Ability to understand and use bank policies and procedures to ensure operational efficiency and regulatory compliance.
Ability to work with limited or no direct supervision.
Must be organized and possess an aptitude for basic math.
Ability to think and act independently within guidelines and limitations of bank policy and assigned personal authority.
Proficient in Microsoft Office products.

Preferred:

Associate/bachelor’s degree in relevant field.

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization.

Work Environment, Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and scanners.
Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
Physical activity requiring reaching, sifting, lifting to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.
The employee will frequently communicate and must be able to exchange accurate information with others.
The employee may need to move around their office to attend meetings and to access files, machinery, or other job-related tools.

DISCLAIMER: HomeTrust Bank is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank’s policy is to provide equal employment opportunities to all persons regardless of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal law. Employment decisions will be based on valid job requirements and business needs, and we administer personnel actions (including recruitment, selection, promotion, compensation, benefits, transfers, layoffs, training, and social/recreation programs) without discrimination on any prohibited basis.

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