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Added 3 mins ago
L
Warehouse associate temp
lhh
Richmond, CA
- $24 to $28 USD / hour
We are seeking a highly organized and detail-oriented Warehouse Associate to provide temporary support at a busy Richmond facility. This role is ideal for someone who has experience with…
Added 8 mins ago
FE
EBA Strategy & Transformation Principal
Federal Express Corporation
Remote, United States
- $11,766.26 to $20,872.33 USD / month
Support the development of change management plans, implementation plans, and sustainability plans to ensure successful program delivery and adoption.
Added 14 mins ago
Customer Service Associate
Dollar Tree
Aberdeen, WA
Excellent customer service and relationship management skills are required
Added 14 mins ago
Customer Service Associate I
Dollar Tree
Islandia, NY
Excellent customer service and relationship management skills are required
Added 14 mins ago
DT
Seasonal Part-Time Assistant Manager
Dollar Tree
Columbus, GA
- Part-time
Store management experience in retail, grocery, or drug store environment is preferred
Added 14 mins ago
Customer Service Associate
Dollar Tree
Columbus, OH
Excellent customer service and relationship management skills are required
Added 14 mins ago
Customer Service Associate
Dollar Tree
Columbus, OH
Excellent customer service and relationship management skills are required
Added 14 mins ago
Customer Service Associate
Dollar Tree
Baton Rouge, LA
…clean, welcoming environment, you will be fully cross-trained to support the cash register and able to switch to front-end duties as needed. Your day-to-day job duties include, but are not…
Added 14 mins ago
Customer Service Associate
Dollar Tree
Memphis, TN
Excellent customer service and relationship management skills are required
Added 14 mins ago
Customer Service Associate
Dollar Tree
Cleveland, OH
Excellent customer service and relationship management skills are required
Added 14 mins ago
Customer Service Associate
Dollar Tree
Bainbridge, GA
Excellent customer service and relationship management skills are required
Added 14 mins ago
Customer Service Associate
Dollar Tree
Glendale, AZ
Excellent customer service and relationship management skills are required
Added 14 mins ago
Customer Service Associate
Dollar Tree
Phoenix, AZ
Excellent customer service and relationship management skills are required
Added 14 mins ago
Customer Service Associate
Dollar Tree
Athens, GA
Excellent customer service and relationship management skills are required
Added 14 mins ago
Customer Service Associate
Dollar Tree
Athens, GA
Excellent customer service and relationship management skills are required
Added 14 mins ago
Customer Service Associate
Dollar Tree
Hurricane, UT
Excellent customer service and relationship management skills are required
Added 14 mins ago
Customer Service Associate
Dollar Tree
Chandler, AZ
Excellent customer service and relationship management skills are required
Added 14 mins ago
Customer Service Associate
Dollar Tree
Mesa, AZ
Excellent customer service and relationship management skills are required
Added 14 mins ago
Customer Service Associate
Dollar Tree
Dearborn, MI
Excellent customer service and relationship management skills are required
Added 14 mins ago
Customer Service Associate
Dollar Tree
Tucson, AZ
Excellent customer service and relationship management skills are required
Added 14 mins ago
Customer Service Associate
Dollar Tree
Tucson, AZ
Excellent customer service and relationship management skills are required
Added 14 mins ago
Customer Service Associate
Dollar Tree
Southgate, MI
Excellent customer service and relationship management skills are required
Added 14 mins ago
Customer Service Associate
Dollar Tree
Mcdonough, GA
…clean, welcoming environment, you will be fully cross-trained to support the cash register and able to switch to front-end duties as needed. Your day-to-day job duties include, but are not…
Added 14 mins ago
Customer Service Associate
Dollar Tree
Griffin, GA
Excellent customer service and relationship management skills are required
Added 14 mins ago
Customer Service Associate
Dollar Tree
Hampton, GA
…clean, welcoming environment, you will be fully cross-trained to support the cash register and able to switch to front-end duties as needed. Your day-to-day job duties include, but are not…

HomeTown Services

Customer Service Supervisor

Tulsa, OK, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Position Summary

The Contact Center Supervisor is responsible for leading and developing a team of Customer Service Representatives (CSRs) within a fast-paced, multi-location contact center environment. This role focuses on driving performance, coaching team members, ensuring operational excellence, and delivering exceptional customer experiences. The supervisor serves as a key liaison between frontline agents, contact center leadership, and branch operations to ensure company goals, customer service standards, and operational objectives are achieved.

Key Responsibilities

Lead, coach, and develop a team of Customer Service Representatives.
Conduct regular one-on-one meetings, performance reviews, and coaching sessions.
Monitor call quality, productivity, attendance, schedule adherence, and customer service metrics.
Provide real-time support and guidance to agents handling customer inquiries and escalations.
Identify performance trends and implement action plans to improve results.
Partner with leadership to drive employee engagement, accountability, and professional development.
Assist with onboarding, training, and continuous development of team members.
Support workforce management initiatives, staffing requirements, and operational goals.
Collaborate with branch leadership to address customer service opportunities and operational challenges.
Promote adherence to company policies, procedures, and service standards.
Foster a positive, team-oriented culture focused on customer experience and continuous improvement.

Required Qualifications

Previous supervisory or leadership experience in a customer service, contact center, or related environment.
Strong coaching, communication, and conflict-resolution skills.
Ability to analyze performance metrics and drive measurable results.
Experience managing multiple priorities in a fast-paced environment.
Strong organizational, problem-solving, and decision-making abilities.
High level of professionalism, accountability, and emotional intelligence.

Preferred Qualifications

Contact center leadership experience.
Experience supporting multi-location operations.
Experience with ServiceTitan CRM and/or RingCentral Contact Center (CCaaS) platforms.
Experience utilizing reporting and analytics to improve team performance.
Home services industry experience (HVAC, Plumbing, Electrical, or related trades).

Success Measures

Customer satisfaction and service quality performance.
Team productivity, efficiency, and schedule adherence.
Employee engagement, development, and retention.
Coaching effectiveness and performance improvement outcomes.
Achievement of departmental and organizational goals.

Benefits That Take Care of You and Your Family:

Your work builds our company. Our benefits build your future. We invest in your health, your financial security, and your success.

Health and wellness

Medical coverage through Cigna: choose from three PPO plans or an HSA-eligible plan. Pharmacy coverage and virtual visits are included, so care is available when and where you need it.
Dental coverage through Cigna: select from 3 plan options to fit your needs and budget.
Vision coverage through Anthem Blue Cross Blue Shield.
Supplemental health coverage: extra protection with Accident, Critical Illness and Hospital Indemnity plans.

Protection, paid for by us

Long-term disability: covered at no cost to you.
Basic life and AD&D insurance: also, at no cost to you.
Want more protection? Add voluntary short-term disability or additional life and AD&D coverage with low weekly premiums.

Build your financial future

401(k) with employer match: we help you save for retirement.
HSA and Flexible Spending Account options: use pre-tax dollars for health and family expenses.
Incentive compensation: opportunities to earn more for your performance.
Tool reimbursement program: we help cover the cost of the tools you need to do the job.

Extras that make a difference

Travel assistance and pet insurance: because the things you care about matter to us too.

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More about this job

Skills

Customer service
Coaching
Leadership
Onboarding
Customer experience
Process improvement
Communication skills
Conflict resolution
Problem solving
Decision making
Reporting
HVAC
Plumbing

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