Jobs in the United States

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Added 1 min ago
Associate General Counsel
Omnia Healthcare Group
Lincolnwood, IL
…as a strategic in-house legal advisor supporting corporate operations and facility management across a growing tri-state footprint (Illinois, Michigan, and Ohio). This individual…
Added 1 min ago
Paralegal
Omnia Healthcare Group
Lincolnwood, IL
…corporate legal department and the clinical risk management program across a multistate portfolio of skilled nursing facilities (IL, OH, MI). This critical position serves as a liaison…
Added 2 mins ago
Senior Superintendent
Hays
VA
As Senior Superintendent, you will lead field operations for mission-critical projects within the Government Business Unit. You will serve as the primary site leader, directing all…
Added 2 mins ago
Mine Control Supervisor
Pilbara Minerals
Marble Bar, WA
Currently reporting to the Mining Superintendent, the Mine Control Supervisor will provide leadership to both operations and control room staff with the day to day running on the AHS system…
Added 4 mins ago
Assistant Store Manager
Homegoods LLC
Old Saybrook, CT
Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns,…
Added 4 mins ago
Assistant Store Manager
Homegoods LLC
Boston, MA
Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns,…
Added 7 mins ago
Talent Acquisition Specialist
NOW Courier
Indianapolis, IN
…Now Courier’s independent contractor and commercial driver operations. This role oversees the full recruiting lifecycle for parcel delivery contractors, Class A and Class B commercial…
Added 8 mins ago
A
Retail Sales Associate – Part Time
AutoZone
Los Angeles, CA
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 8 mins ago
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Commercial Driver – Part Time
AutoZone
Los Angeles, CA
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
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Retail Sales Associate – Part Time
AutoZone
Los Angeles, CA
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 8 mins ago
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Commercial Driver – Part Time
AutoZone
Huntington Park, CA
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 8 mins ago
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Retail Sales Associate – Part Time
AutoZone
Huntington Park, CA
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 8 mins ago
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Commercial Driver – Part Time
AutoZone
Pico Rivera, CA
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 8 mins ago
A
Retail Sales Associate – Part Time
AutoZone
Pico Rivera, CA
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 8 mins ago
A
Commercial Driver – Part Time
AutoZone
Pico Rivera, CA
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 8 mins ago
A
Retail Sales Associate – Part Time
AutoZone
Pico Rivera, CA
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 8 mins ago
A
Commercial Driver – Part Time
AutoZone
Downey, CA
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 8 mins ago
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Retail Sales Associate – Part Time
AutoZone
Downey, CA
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
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Commercial Driver – Part Time
AutoZone
Maywood, CA
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 8 mins ago
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Retail Sales Associate – Part Time
AutoZone
Maywood, CA
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 8 mins ago
A
Retail Sales Associate – Part Time
AutoZone
Washington, DC
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 8 mins ago
A
Commercial Driver – Part Time
AutoZone
Downey, CA
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 8 mins ago
A
Retail Sales Associate – Part Time
AutoZone
Downey, CA
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 8 mins ago
A
Commercial Driver – Part Time
AutoZone
Seattle, WA
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 8 mins ago
A
Commercial Driver – Full Time
AutoZone
Seattle, WA
- Full-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…

HomeTown Services

Customer Service Supervisor

Tulsa, OK, United States

Apply on hometownservices.clearcompany.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Position Summary

The Contact Center Supervisor is responsible for leading and developing a team of Customer Service Representatives (CSRs) within a fast-paced, multi-location contact center environment. This role focuses on driving performance, coaching team members, ensuring operational excellence, and delivering exceptional customer experiences. The supervisor serves as a key liaison between frontline agents, contact center leadership, and branch operations to ensure company goals, customer service standards, and operational objectives are achieved.

Key Responsibilities

Lead, coach, and develop a team of Customer Service Representatives.
Conduct regular one-on-one meetings, performance reviews, and coaching sessions.
Monitor call quality, productivity, attendance, schedule adherence, and customer service metrics.
Provide real-time support and guidance to agents handling customer inquiries and escalations.
Identify performance trends and implement action plans to improve results.
Partner with leadership to drive employee engagement, accountability, and professional development.
Assist with onboarding, training, and continuous development of team members.
Support workforce management initiatives, staffing requirements, and operational goals.
Collaborate with branch leadership to address customer service opportunities and operational challenges.
Promote adherence to company policies, procedures, and service standards.
Foster a positive, team-oriented culture focused on customer experience and continuous improvement.

Required Qualifications

Previous supervisory or leadership experience in a customer service, contact center, or related environment.
Strong coaching, communication, and conflict-resolution skills.
Ability to analyze performance metrics and drive measurable results.
Experience managing multiple priorities in a fast-paced environment.
Strong organizational, problem-solving, and decision-making abilities.
High level of professionalism, accountability, and emotional intelligence.

Preferred Qualifications

Contact center leadership experience.
Experience supporting multi-location operations.
Experience with ServiceTitan CRM and/or RingCentral Contact Center (CCaaS) platforms.
Experience utilizing reporting and analytics to improve team performance.
Home services industry experience (HVAC, Plumbing, Electrical, or related trades).

Success Measures

Customer satisfaction and service quality performance.
Team productivity, efficiency, and schedule adherence.
Employee engagement, development, and retention.
Coaching effectiveness and performance improvement outcomes.
Achievement of departmental and organizational goals.

Benefits That Take Care of You and Your Family:

Your work builds our company. Our benefits build your future. We invest in your health, your financial security, and your success.

Health and wellness

Medical coverage through Cigna: choose from three PPO plans or an HSA-eligible plan. Pharmacy coverage and virtual visits are included, so care is available when and where you need it.
Dental coverage through Cigna: select from 3 plan options to fit your needs and budget.
Vision coverage through Anthem Blue Cross Blue Shield.
Supplemental health coverage: extra protection with Accident, Critical Illness and Hospital Indemnity plans.

Protection, paid for by us

Long-term disability: covered at no cost to you.
Basic life and AD&D insurance: also, at no cost to you.
Want more protection? Add voluntary short-term disability or additional life and AD&D coverage with low weekly premiums.

Build your financial future

401(k) with employer match: we help you save for retirement.
HSA and Flexible Spending Account options: use pre-tax dollars for health and family expenses.
Incentive compensation: opportunities to earn more for your performance.
Tool reimbursement program: we help cover the cost of the tools you need to do the job.

Extras that make a difference

Travel assistance and pet insurance: because the things you care about matter to us too.

Apply on hometownservices.clearcompany.com About employer

More about this job

Skills

Customer service
Coaching
Leadership
Onboarding
Customer experience
Process improvement
Communication skills
Conflict resolution
Problem solving
Decision making
Reporting
HVAC
Plumbing

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Work requirements

Jobs in the United States