Jobs in the United States

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Added just now
Lead, Radiation Therapist
Shenandoah Medical Center
Shenandoah, IA
Monitors patient volumes, referral patterns, and service utilization and recommends opportunities for growth and program development.
Added just now
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Assistant Aquatics Manager
Town of Oro Valley
Oro Valley, AZ
- $53,404 USD / year
This position assists with the safe day-to-day operations of the Aquatic Center. Duties include the preparation of the Aquatic Center before opening and assisting in the hiring and training…
Added 1 min ago
Director of Misko Miikana
American Indian Comm Development Corp
Minneapolis, MN
Collaborate with internal departments to support coordinated program operations.
Added 1 min ago
Proposal Manager – SDA & Space Systems
Arcfield
Louisville, CO
Manage and coordinate the proposal development process to ensure the timely and compliant delivery of high-quality proposals for opportunities in Space Domain Awareness (SDA) and Space…
Added 1 min ago
SH
Supervisor, Protective Services
Sutter Health
Modesto, CA
- $80,184 to $120,286.4 USD / year
Incorporates enterprise, operating unit, and regional guidance and direction into entity security program(s) to result in security services that are aligned, coherent, and operated in…
Added 1 min ago
CO
Food and Beverage Manager
City of Commerce City
Commerce City, CO
- $71,497.5 to $107,246.46 USD / year
…and a proven track record in managing high-volume restaurant operations, we want to hear from you. The ideal candidate will possess strong leadership skills, a deep understanding of food…
Added 1 min ago
Technical Program Manager, Data Center Design Execution Regional Management
Google
Kansas City, MO
…whether down the street or across the globe. As a Technical Program Manager at Google, you'll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 2 mins ago
Aftermarket Operations Director
Butler Machinery Company
Fargo, ND
As the Aftermarket Operations Director, you will provide strategic leadership for Butler Machinery's Service Operations, Warranty, and Technical Services functions. This role is responsible…
Added 2 mins ago
PATIENT FOOD SERVICES SUPERVISOR
Compass Group
New York, NY
Demonstrated leadership, supervisory, coaching, and team development skills.
Added 2 mins ago
Junior Sous Chef
Compass Group
New York, NY
Partner with the Executive Chef to oversee daily culinary operations, ensuring exceptional food quality, consistency, and presentation.
Added 2 mins ago
Executive Chef
Compass Group
New York, NY
Strong leadership, communication, and team development skills.
Added 2 mins ago
Director of Artificial Intelligence
Compass Group
CHICAGO, IL
…AI-driven solutions that enhance guest experience, optimize operations, and unlock new revenue opportunities across the…
Added 2 mins ago
DIETITIAN - Kobi
Compass Group
Fort Worth, TX
Wellness & Support – Employee Assistance Program, FSAs, and health programs
Added 2 mins ago
AC
Human Resources Compensation & Systems Specialist
Aston Carter
Glens Falls, NY
- $29.97 to $38.46 USD / hour
…or HR Analytics experience are encouraged to apply. Software development, programming, and IT engineering experience are not…
Added 2 mins ago
AC
Business Development Leader
Aston Carter
Northampton, MA
- $36.06 to $40.87 USD / hour
Job DescriptionWe are seeking a strategic, results-oriented Industrial Business Development Leader to drive business growth, expand market presence, and build long-term relationships with…
Added 2 mins ago
Director, Technology Risk & Operational Resilience
First Command Financial Services, Inc.
Fort Worth, TX
…recovery. The role partners with Technology, Information Security, Operations, Procurement, Legal, Compliance, Internal Audit, and business leadership to promote clear risk ownership,…
Added 3 mins ago
Executive Assistant II
University of Georgia Staff
GA
…be responsible for overseeing the day-to-day administrative operations of the office, ensuring smooth functioning and efficiency. This role requires a professional who excels in…
Added 3 mins ago
Radiologic Technologist
ARCARE
Brookland, AR
…their work. We invest in our people by supporting professional development, encouraging leadership growth, and providing opportunities to build long-term careers within the organization. A…
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Infusion Nurse
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…their work. We invest in our people by supporting professional development, encouraging leadership growth, and providing opportunities to build long-term careers within the organization. A…
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Medical Secretary/Medical Assistant
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…their work. We invest in our people by supporting professional development, encouraging leadership growth, and providing opportunities to build long-term careers within the organization. A…
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Clinical Quality Coordinator
ARCARE
Little Rock, AR
…their work. We invest in our people by supporting professional development, encouraging leadership growth, and providing opportunities to build long-term careers within the organization. A…
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Medical Secretary
ARCARE
Clinton, KY
…their work. We invest in our people by supporting professional development, encouraging leadership growth, and providing opportunities to build long-term careers within the organization. A…
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Certified/Registered Medical Assistant
ARCARE
Jonesboro, AR
…their work. We invest in our people by supporting professional development, encouraging leadership growth, and providing opportunities to build long-term careers within the organization. A…
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Registered Dietitian Nutritionist-FT
ARCARE
Cabot, AR
Collaborate with the Diabetes Self-Management Program team to enhance service offerings and program development
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Clinic Nurse
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…their work. We invest in our people by supporting professional development, encouraging leadership growth, and providing opportunities to build long-term careers within the organization. A…

HomeTown Services

Customer Service Supervisor

Tulsa, OK, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Position Summary

The Contact Center Supervisor is responsible for leading and developing a team of Customer Service Representatives (CSRs) within a fast-paced, multi-location contact center environment. This role focuses on driving performance, coaching team members, ensuring operational excellence, and delivering exceptional customer experiences. The supervisor serves as a key liaison between frontline agents, contact center leadership, and branch operations to ensure company goals, customer service standards, and operational objectives are achieved.

Key Responsibilities

Lead, coach, and develop a team of Customer Service Representatives.
Conduct regular one-on-one meetings, performance reviews, and coaching sessions.
Monitor call quality, productivity, attendance, schedule adherence, and customer service metrics.
Provide real-time support and guidance to agents handling customer inquiries and escalations.
Identify performance trends and implement action plans to improve results.
Partner with leadership to drive employee engagement, accountability, and professional development.
Assist with onboarding, training, and continuous development of team members.
Support workforce management initiatives, staffing requirements, and operational goals.
Collaborate with branch leadership to address customer service opportunities and operational challenges.
Promote adherence to company policies, procedures, and service standards.
Foster a positive, team-oriented culture focused on customer experience and continuous improvement.

Required Qualifications

Previous supervisory or leadership experience in a customer service, contact center, or related environment.
Strong coaching, communication, and conflict-resolution skills.
Ability to analyze performance metrics and drive measurable results.
Experience managing multiple priorities in a fast-paced environment.
Strong organizational, problem-solving, and decision-making abilities.
High level of professionalism, accountability, and emotional intelligence.

Preferred Qualifications

Contact center leadership experience.
Experience supporting multi-location operations.
Experience with ServiceTitan CRM and/or RingCentral Contact Center (CCaaS) platforms.
Experience utilizing reporting and analytics to improve team performance.
Home services industry experience (HVAC, Plumbing, Electrical, or related trades).

Success Measures

Customer satisfaction and service quality performance.
Team productivity, efficiency, and schedule adherence.
Employee engagement, development, and retention.
Coaching effectiveness and performance improvement outcomes.
Achievement of departmental and organizational goals.

Benefits That Take Care of You and Your Family:

Your work builds our company. Our benefits build your future. We invest in your health, your financial security, and your success.

Health and wellness

Medical coverage through Cigna: choose from three PPO plans or an HSA-eligible plan. Pharmacy coverage and virtual visits are included, so care is available when and where you need it.
Dental coverage through Cigna: select from 3 plan options to fit your needs and budget.
Vision coverage through Anthem Blue Cross Blue Shield.
Supplemental health coverage: extra protection with Accident, Critical Illness and Hospital Indemnity plans.

Protection, paid for by us

Long-term disability: covered at no cost to you.
Basic life and AD&D insurance: also, at no cost to you.
Want more protection? Add voluntary short-term disability or additional life and AD&D coverage with low weekly premiums.

Build your financial future

401(k) with employer match: we help you save for retirement.
HSA and Flexible Spending Account options: use pre-tax dollars for health and family expenses.
Incentive compensation: opportunities to earn more for your performance.
Tool reimbursement program: we help cover the cost of the tools you need to do the job.

Extras that make a difference

Travel assistance and pet insurance: because the things you care about matter to us too.

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More about this job

Skills

Customer service
Coaching
Leadership
Onboarding
Customer experience
Process improvement
Communication skills
Conflict resolution
Problem solving
Decision making
Reporting
HVAC
Plumbing

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