Jobs in the United States

25+ jobs

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Added 2 mins ago
G
Civil Engineer - Wichita, KS
GPAC
Wichita, KS
- $80,000 to $150,000 USD / year
Medical, dental, and vision coverage, life and disability insurance
Added 3 mins ago
G
Civil Engineer (PE or EIT)
GPAC
Columbia, SC
- $100,000 to $150,000 USD / year
Medical, dental, and vision coverage, life and disability insurance
Added 4 mins ago
G
5+ Year Land Development Engineer - O'Fallon, MO
GPAC
O Fallon, MO
- $100,000 to $165,000 USD / year
Medical, dental, and vision coverage, life and disability insurance
Added 4 mins ago
G
5+ Year Land Development Engineer (PE) - Blue Springs, MO
GPAC
Blue Springs, MO
- $100,000 to $165,000 USD / year
Medical, dental, and vision coverage, life and disability insurance
Added 4 mins ago
G
5+ Year Land Development PE - Columbia, MO
GPAC
Columbia, MO
- $100,000 to $165,000 USD / year
Medical, dental, and vision coverage, life and disability insurance
Added 4 mins ago
G
5+ Year Land Development Project Engineer - Lawrence, KS
GPAC
Lawrence, KS
- $100,000 to $165,000 USD / year
Medical, dental, and vision coverage, life and disability insurance
Added 4 mins ago
G
5+ Year Land Development Engineer - Kansas City, KS
GPAC
Kansas City, KS
- $100,000 to $165,000 USD / year
Medical, dental, and vision coverage, life and disability insurance
Added 4 mins ago
G
5+ Year Land Development PE - Manhattan, KS
GPAC
Manhattan, KS
- $100,000 to $165,000 USD / year
Medical, dental, and vision coverage, life and disability insurance
Added 4 mins ago
G
5+ Year Land Development PE - Joplin, MO
GPAC
Joplin, MO
- $100,000 to $165,000 USD / year
Medical, dental, and vision coverage, life and disability insurance
Added 5 mins ago
G
5+ Year Land Development PE - Wichita, KS
GPAC
Wichita, KS
- $100,000 to $165,000 USD / year
Medical, dental, and vision coverage, life and disability insurance
Added 6 mins ago
G
Professional Civil Engineer
GPAC
Little Rock, AR
- $100,000 to $150,000 USD / year
Medical, dental, and vision coverage, life and disability insurance
Added 6 mins ago
G
8+ year senior level Land Dev PE - Springfield, MO
GPAC
Springfield, MO
- $100,000 to $165,000 USD / year
Medical, dental, and vision coverage, life and disability insurance
Added 7 mins ago
G
8+ year senior level Land Dev PE - Seymour, IN
GPAC
Seymour, IN
- $100,000 to $165,000 USD / year
Medical, dental, and vision coverage, life and disability insurance
Added 7 mins ago
G
Civil Engineer-PE - Jefferson City, MO
GPAC
Jefferson City, MO
- $100,000 to $165,000 USD / year
Medical, dental, and vision coverage, life and disability insurance
Added 7 mins ago
G
8+ year senior level Land Dev PE - Jefferson City, MO
GPAC
Jefferson City, MO
- $100,000 to $165,000 USD / year
Medical, dental, and vision coverage, life and disability insurance
Added 7 mins ago
G
8+ year senior level Land Dev PE - Joplin, MO
GPAC
Joplin, MO
- $100,000 to $165,000 USD / year
Medical, dental, and vision coverage, life and disability insurance
Added 8 mins ago
UO
Open Rank, Open Track - Division Chief of Interventional Radiology
University of Colorado Denver
Aurora, CO
- $40,123 USD / year
Partner with the IR education leadership team to oversee the Division's educational mission, including the training and professional development of IR/DR Independent Residents (2/year), IR…
Added 8 mins ago
G
Civil Engineer-PE - Joplin, MO
GPAC
Joplin, MO
- $100,000 to $165,000 USD / year
Medical, dental, and vision coverage, life and disability insurance
Added 8 mins ago
G
8+ year senior level Land Dev PE - Columbia, MO
GPAC
Columbia, MO
- $100,000 to $165,000 USD / year
Medical, dental, and vision coverage, life and disability insurance
Added 8 mins ago
G
Civil Engineer-PE - Columbia, MO
GPAC
Columbia, MO
- $100,000 to $165,000 USD / year
Medical, dental, and vision coverage, life and disability insurance
Added 8 mins ago
G
8+ year senior level Land Dev PE - Cape Girardeau, MO
GPAC
Cape Girardeau, MO
- $100,000 to $165,000 USD / year
Medical, dental, and vision coverage, life and disability insurance
Added 9 mins ago
G
8+ year senior level Land Dev PE - Shelbyville, TN
GPAC
Shelbyville, TN
- $100,000 to $165,000 USD / year
Medical, dental, and vision coverage, life and disability insurance
Added 9 mins ago
G
8+ year senior level Land Dev PE - Carthage, TN
GPAC
Carthage, TN
- $100,000 to $165,000 USD / year
Medical, dental, and vision coverage, life and disability insurance
Added 11 mins ago
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Civil Land Development PE/PM
GPAC
Brockton, MA
- $84,000 to $120,000 USD / year
Medical, dental, and vision coverage, life and disability insurance
Added 11 mins ago
G
Civil Land Development PE/PM
GPAC
Cambridge, MA
- $84,000 to $120,000 USD / year
Medical, dental, and vision coverage, life and disability insurance

HomeTown Services

Customer Service Supervisor

Tulsa, OK, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Position Summary

The Contact Center Supervisor is responsible for leading and developing a team of Customer Service Representatives (CSRs) within a fast-paced, multi-location contact center environment. This role focuses on driving performance, coaching team members, ensuring operational excellence, and delivering exceptional customer experiences. The supervisor serves as a key liaison between frontline agents, contact center leadership, and branch operations to ensure company goals, customer service standards, and operational objectives are achieved.

Key Responsibilities

Lead, coach, and develop a team of Customer Service Representatives.
Conduct regular one-on-one meetings, performance reviews, and coaching sessions.
Monitor call quality, productivity, attendance, schedule adherence, and customer service metrics.
Provide real-time support and guidance to agents handling customer inquiries and escalations.
Identify performance trends and implement action plans to improve results.
Partner with leadership to drive employee engagement, accountability, and professional development.
Assist with onboarding, training, and continuous development of team members.
Support workforce management initiatives, staffing requirements, and operational goals.
Collaborate with branch leadership to address customer service opportunities and operational challenges.
Promote adherence to company policies, procedures, and service standards.
Foster a positive, team-oriented culture focused on customer experience and continuous improvement.

Required Qualifications

Previous supervisory or leadership experience in a customer service, contact center, or related environment.
Strong coaching, communication, and conflict-resolution skills.
Ability to analyze performance metrics and drive measurable results.
Experience managing multiple priorities in a fast-paced environment.
Strong organizational, problem-solving, and decision-making abilities.
High level of professionalism, accountability, and emotional intelligence.

Preferred Qualifications

Contact center leadership experience.
Experience supporting multi-location operations.
Experience with ServiceTitan CRM and/or RingCentral Contact Center (CCaaS) platforms.
Experience utilizing reporting and analytics to improve team performance.
Home services industry experience (HVAC, Plumbing, Electrical, or related trades).

Success Measures

Customer satisfaction and service quality performance.
Team productivity, efficiency, and schedule adherence.
Employee engagement, development, and retention.
Coaching effectiveness and performance improvement outcomes.
Achievement of departmental and organizational goals.

Benefits That Take Care of You and Your Family:

Your work builds our company. Our benefits build your future. We invest in your health, your financial security, and your success.

Health and wellness

Medical coverage through Cigna: choose from three PPO plans or an HSA-eligible plan. Pharmacy coverage and virtual visits are included, so care is available when and where you need it.
Dental coverage through Cigna: select from 3 plan options to fit your needs and budget.
Vision coverage through Anthem Blue Cross Blue Shield.
Supplemental health coverage: extra protection with Accident, Critical Illness and Hospital Indemnity plans.

Protection, paid for by us

Long-term disability: covered at no cost to you.
Basic life and AD&D insurance: also, at no cost to you.
Want more protection? Add voluntary short-term disability or additional life and AD&D coverage with low weekly premiums.

Build your financial future

401(k) with employer match: we help you save for retirement.
HSA and Flexible Spending Account options: use pre-tax dollars for health and family expenses.
Incentive compensation: opportunities to earn more for your performance.
Tool reimbursement program: we help cover the cost of the tools you need to do the job.

Extras that make a difference

Travel assistance and pet insurance: because the things you care about matter to us too.

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More about this job

Skills

Customer service
Coaching
Leadership
Onboarding
Customer experience
Process improvement
Communication skills
Conflict resolution
Problem solving
Decision making
Reporting
HVAC
Plumbing

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