Call Center/Active Teller Representative

This position can be based out of any of our HOMEBANK locations!

• Ability to answer phones professionally
• Working knowledge and use of Call Center Operating Software;
• Ability to answer basic bookkeeping and loan inquiry calls without relaying messages to other employees or departments;
• Stop payments;
• Check Orders;
• Debit Card Restrictions;
• Ability to learn and discuss Account products;
• Consumer products;
• Business products;
• Interest Rates;
• Credit Card Information;
• Basic knowledge and understanding of Internet Banking/Mobile Banking
• Assisting Customer change passcode and login over the phone;
• Helping customer enroll in E-Statements
• Ability to reset internet banking passcodes
• Assist customer in downloading mobile banking app, accessing accounts, using app.
• Other Duties as assigned

Requirements

• High school diploma
• Detail oriented
• Multi-tasking
• Excellent communication skills
• Be proficient with computer skills including Microsoft Word, Excel and Web based applications (data entry, email, etc.)