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Added 2 mins ago
TC
Store Lead - Southshore - Part time
The Childrens Place, Inc.
United States
- Part-time
The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store…
Added 3 mins ago
TN
Assistant Manager - Ellis st Apt and Aarti Hotel
TENDERLOIN NEIGHBORHOOD DEVELOPMENT CORPORATION
San Francisco, CA
- $28.44 to $30.95 USD / hour
The Assistant Manager reports to the General Manager and supports them in managing the property's operations, policies, procedures and programs. The Assistant Manager ensures that the…
Added 5 mins ago
Senior Project Engineer - Weld
Vermeer Corporation
Pella, IA
3. Partner with engineering, operations, and plant leadership to improve weld quality, productivity, and lead time through lean principles, cell layout, equipment utilization, and…
Added 5 mins ago
SA
Associate Technical Data Manager - DMX
Southwest Airlines Co.
Dallas, TX
- $77,200 to $85,800 USD / year
The Associate Technical Data Manager supports Technical Operations by creating, maintaining, and revising aircraft maintenance technical data that enables safe and compliant operations.…
Added 6 mins ago
A
Part Sales Manager – Full Time
AutoZone
Oak Grove, OR
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 6 mins ago
A
Part Sales Manager – Full Time
AutoZone
Portland, OR · Happy Valley, OR
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 6 mins ago
Assistant Store Manager
AutoZone
Portland, OR · Happy Valley, OR
Structure & Process Orientation – Take responsibility for store operations, ensuring efficient workflows and compliance with company standards in the absence of the Store Manager or…
Added 6 mins ago
MANAGER IN TRAINING
AutoZone
Raceland, LA
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 6 mins ago
A
Part Sales Manager – Part Time
AutoZone
Rochester, NH
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 6 mins ago
A
Part Sales Manager – Full Time
AutoZone
Rochester, NH
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 6 mins ago
Superintendent
Techniplas US LLC dba Nexxta
Dalton, GA
Communicate production status, risks, and customer impacts to the Operations Manager and day-shift leadership.
Added 6 mins ago
A
Part Sales Manager – Full Time
AutoZone
North Hampton, NH
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 6 mins ago
A
Part Sales Manager – Part Time
AutoZone
North Hampton, NH
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 6 mins ago
Store Manager
AutoZone
North Hampton, NH
As a Store Manager at AutoZone, you'll lead daily operations and inspire your team to deliver outstanding customer experiences in a high-energy retail environment. This role blends hands-on…
Added 6 mins ago
A
Part Sales Manager – Part Time
AutoZone
Portsmouth, NH
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 6 mins ago
A
Part Sales Manager – Full Time
AutoZone
Danvers, MA
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 6 mins ago
Assistant Store Manager
AutoZone
Lake Orion, MI · Waterford, MI
Structure & Process Orientation – Take responsibility for store operations, ensuring efficient workflows and compliance with company standards in the absence of the Store Manager or…
Added 6 mins ago
Assistant Store Manager
AutoZone
Waterford, MI · Clarkston, MI
Structure & Process Orientation – Take responsibility for store operations, ensuring efficient workflows and compliance with company standards in the absence of the Store Manager or…
Added 6 mins ago
A
Part Sales Manager – Full Time
AutoZone
Humble, TX · Houston, TX
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 9 mins ago
Lead Business Execution Consultant - Unsecured Lending Operations
B10 Wells Fargo Bank, N. A.
CHARLOTTE, NC · CHANDLER, AZ · WEST DES MOINES, IA
Wells Fargo is seeking a Lead Business Execution Consultant for Unsecured Lending Operations (ULO). This role is responsible for developing and advancing leader and employee enablement…
Added 9 mins ago
J
Marketing Operations Manager (fixed term)
Jobgether
Remote, United States
- $30 to $34 USD / hour
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Marketing Operations Manager based in United States.
Added 10 mins ago
D&
Automotive Finance Manager (Part time)
Dennis & Co. Auto Group
Clifton Park, NY
- Part-time
Chrysler Dodge Jeep Ram of Clifton Park is seeking an experienced Automotive F&I Manager with a strong background in finance and insurance operations. This is a dual-function leadership…
Added 10 mins ago
D&
Automotive Sales Manager - Greenwich, NY
Dennis & Co. Auto Group
Greenwich, NY
- $125,000 to $140,000 USD / year
Greenwich Ford is seeking a results-driven Used Car Sales Manager to leader the dealership's pre-owned vehicle sales operaton while coaching and developing a high-performing sales team. The…
Added 13 mins ago
PROJECT SPECIALIST-EXCLUDED
City of Chicago
IL
· Oversees, trains and evaluates staff engaged in program operations
Added 15 mins ago
DP
Senior Manager, Finance Transformation
DLA Piper LLP (US)
Seattle, WA
- $149,276 USD / year
Join a high-impact finance leadership role at the center of operational excellence and transformation. The Senior Manager, Finance Transformation, Expense & Operational Finance is a…

The Home Depot

Services Manager Ops Process

Atlanta, GA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Position Purpose:

Manage and optimize Services operations by identifying operational challenges, designing scalable solutions, and driving continuous improvement initiatives that elevate field execution and business performance. Leverage quantitative data, business intelligence, digital tools (including AI capabilities) and field insights to diagnose root causes, establish baseline metrics, and measure post-implementation results. Partner directly with field teams to co-develop practical solutions, structure and lead operational pilots, and scale proven programs across the network. Collaborate seamlessly across cross-functional Services teams - including Merchandising, Sales, Field Operations, Finance, Human Resources, and Analytics - to align operational priorities, drive change management, and deliver measurable gains in productivity, customer satisfaction, and profitability.

Key Responsibilities:

20% Develop and Implementation - Develop and implement changes that improve overall services operations processes that are likely to add value to the organization’s bottom line. Manage/drive core services operations projects and/or process improvements.
15% Manage day-to-day process - Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
10% Analyze Components - Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
10% Analyze Industry - Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
10% Communicate Effectively - Communicate effectively and build strong, effective partnerships with the field/service providers and throughout The Home Depot.
10% Maintain Knowledge Base - Maintain knowledge base regarding specific operations and processes within store operations.
10% Manage Issues & Roadblocks - Manage issues and roadblocks that arise related to their area of responsibility.
10% Training - Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
5% Anticipate Field and Service Provider Needs - Respond proactively to unanticipated field and service provider needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.

Direct Manager/Direct Reports:

This Position typically reports to Senior Manager Ops Process.
This role has 0 direct reports.

Travel Requirements:

Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be 18 years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications:

3+ years of experience in process improvement, operations management, corporate consulting, or operational analytics - preferably within retail, field installation services, or home services operations.
Proven track record of structuring, launching, and managing operational pilots and proofs-of-concept, iterating based on field feedback, and successfully scaling solutions across a multi-unit or field environment.
Demonstrated ability to query, analyze, and synthesize complex operational datasets to identify inefficiencies, build business cases, and track pre- and post-launch KPIs/ROI.
Ability to build consensus and partner cross-functionally across Merchandising, Sales, Field Leadership, Finance, HR, and Analytics, effectively influencing stakeholders without direct authority.
Strong field-advocacy mindset with direct experience partnering with field managers and service providers to understand store/job-site realities and drive front-line operational adoption.
Working proficiency with data querying and cloud analytics tools (e.g., SQL, Google BigQuery) and BI visualization platforms (e.g., Tableau, Power BI) to independently generate actionable operational reporting and diagnostics.
Familiarity with structured operational methodologies (e.g., Lean Six Sigma, Kaizen, Agile, or Project Management Professional [PMP] certification).

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

No additional education

Minimum Years of Work Experience:

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

No previous leadership experience

Preferred Leadership Experience:

1+ year of previous leadership experience

Certifications:

Certified Project Management Professional (PMP)

Competencies:

Action Oriented
Manages Ambiguity
Communicates Effectively
Strategic Mindset
Strong business, functional and/or store knowledge for their area of responsibility
Strong operations, retail and/or field experience required
Ability to partner/communicate well with the field/stores
High sense of urgency in responding to field needs
Strong big picture; strategic thinking skills
Strong quantitative skills such as statistics and data analysis

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More about this job

Skills

Retail operations
Process improvement
Operations management
Merchandising
Sales
Leadership
SQL
BigQuery
Tableau
Microsoft Power BI
Reporting
Lean manufacturing
Agile
PMP
Statistics
Data analysis

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