Jobs in the United States

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Added 2 mins ago
Senior Engineer, Conjugation Development
Vaxcyte
San Carlos, CA
The Development organization is comprised of four Process teams: Protein, Polysaccharide, Conjugate Drug Substance (Conjugation), and Drug Product. These Process Development teams are…
Added 3 mins ago
Automotive Service Technician
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The performance of a Senior Technician is measured by achieving:
Added 15 mins ago
Sous Chef
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As part of one of the largest senior living families in the U.S., our communities have earned Great Place to Work® certifications from 2022–2026. At Discovery Management Group, purpose…
Added 15 mins ago
Associate Dean for Finance and Administration, ILR School
Cornell Univ (NYS Colleges & Exper Sta)
United States
The Associate Dean for Finance and Administration serves as the senior administrative and financial leader for the School of Industrial and Labor Relations (ILR), providing strategic…
Added 19 mins ago
Supervisor, Communications Operations
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The Communications Solution Analyst is responsible for supporting the development, analysis, implementation, and ongoing management of member, provider, and client communications produced…
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Diagnostic Sales Manager (Washington DC)
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Remote, United States
- $75,000 to $93,500 USD / year
…of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality,…
Added 19 mins ago
Senior Manager, Global Scientific Communications & Engagement Strategy Global Publication Lead
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Washington D.C., DC
The Senior Manager, Scientific Communications & Engagement Disease Global Publication Lead, is accountable for developing and executing comprehensive, high-impact scientific publication,…
Added 19 mins ago
Quality Assurance Senior Manager
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Washington D.C., DC
…supplier team(s) that includes, but is not limited to, business operations, process development, supply chain and combination product…
Added 19 mins ago
Director, Local Study Operations Manager
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…clinical study portfolio. The role achieves results through LSOM Senior Managers and their FTE and FSP teams, translating global clinical development strategy into country operating…
Added 19 mins ago
Senior Project Manager - Professional Services
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Washington, DC
Rubrik Professional Services is looking for a high-energy, strategic, and results-driven Senior Project Manager to lead complex, enterprise customer implementations and help shape the…
Added 19 mins ago
Senior Admissions Systems & Operations Analyst
Georgetown Univerisity
Washington, DC
The Senior Admissions Systems & Operations Analyst plays an integral role in supporting Graduate Admissions operations and the graduate applicant experience at Georgetown University. The…
Added 19 mins ago
Senior Product Manager
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…accomplished professionals to join our dynamic Pharmacy Business Development team as a Senior Product Manager, Clinical Pharmacy…
Added 19 mins ago
Business Continuity Analyst Sr. - Active TS/SCI required
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The Business Continuity Analyst Senior must have:
Added 19 mins ago
Banking Payments Transformation Senior Associate
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What You Must Have
Added 20 mins ago
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Board Certified Behavior Analyst (BCBA) - Oakland, CA
BlueSprig
Hayward, CA
- $88,000 to $95,000 USD / year
Associate Clinical Supervisor > Clinical Supervisor > Senior Clinical Supervisor > Associate Clinical Director > Clinical Director > Senior Clinical Director > Associate Director of…
Added 23 mins ago
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Associate Vice President, Educational Partnerships
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Los Angeles, CA - University Park Campus, CA
- $220,000 to $257,000 USD / year
USC Educational Partnerships, within University Relations, seeks an accomplished senior executive to serve as Associate Vice President, USC Educational Partnerships, leading the…
Added 27 mins ago
External Manufacturing Specialist, Clinical Pack & Label
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…all aspects of external manufacturing contract manufacturing operations (filling, assembly, packaging) including day-to-day operations, ensuring timely completion of associated…
Added 27 mins ago
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VP, Primary Care Operations | Optum MA
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- $159,300 to $273,200 USD / year
Under the leadership of the Chief Operating Officer of Optum Massachusetts, the Vice President, Primary Care Operations is responsible for the financial and operational success, including…
Added 27 mins ago
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Qualifications You Must Have
Added 27 mins ago
Tomahawk Development Associate Director
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Qualifications You Must Have:
Added 33 mins ago
Senior DevOps Engineer
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An experienced Senior DevOps engineer is required to join the Technology Operations (TTO) team within LSEG Markets & Risk Intelligence. You will be part of a team that will help us build…
Added 34 mins ago
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Intern - Associate Portfolio Executive - Summer 2027
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- $15 to $30 USD / hour
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Added 34 mins ago
Vice President of Food and Beverage Hospitality - Ryan Field at Northwestern University
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Levy is seeking an accomplished and dynamic Vice President of Hospitality to lead our food, beverage, and hospitality operations for Northwestern University Athletics in Evanston, Illinois,…
Added 34 mins ago
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Selling Branch Manager | Adecco Staffing | Elk Grove Village
The Adecco Group
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- $63,193 to $115,853 USD / year
Reporting to the Associate Director or Director, the Branch Manager is a sales-focused business leader responsible for driving profitable branch growth, client acquisition, and expanding…
Added 35 mins ago
Associate General Counsel
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The Associate General Counsel enhances professional growth and development through participation in seminars and workshops; maintains professional affiliations to keep abreast of…

The Home Depot

PRO EXPERIENCE MANAGER

Saint Louis, MO, United States

Apply on careers.homedepot.com About employer

Applications open in a new tab.

Job details

Experience: 1 year of relevant work experience, including management of people and retail operations.
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Purpose:

Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers.

Key Responsibilities:

30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls & Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.
30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing & Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations
15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.
25%- Shared Manager on Duty – Opening & Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.

Direct Manager/Direct Reports:

This Position typically Reports to Specialty ASM or Pro ASM
This position has 4 Direct Reports

Travel Requirements:

No travel required

Physical Requirements:

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors

Minimum Qualifications:

Must be 18 years of age or older
Must be legally permitted to work in the United States
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
1 year of relevant work experience, including management of people and retail operations.

Preferred Qualifications:

At least 1 year prior merchandising and/or operational experience.
At least 1 year leadership experience, preferably big box retail.
Knowledge of the home improvement industry.

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

No additional education

Minimum Years of Work Experience:

2 + years of previous related work experience

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

1+ year of previous leadership Experience

Preferred Leadership Experience:

1+ year of previous leadership Experience

Certifications:

None

Competencies:

Decision Quality
Self-Development
Situational Adaptability
Customer Focus
Manages Conflict
Develops Talent
Manages Conflict

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Jobs in the United States