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Added just now
Leasing Associate
RPM Living
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The Leasing Associate position is responsible for the leasing, marketing and maintaining positive resident relations. Leasing Associates handle the signing of leases, and act as a landlord…
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Associate Risk Control Specialist
Great West, an Old Republic Company
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Chubb Associate, Personal Risk Service, Underwriting - Whitehouse Station, NJ, June 2027
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Chubb Associate, Commercial Underwriting
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Operations Supervisor - Distribution
DHL
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Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.
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Operations Supervisor - Distribution
DHL
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Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.
Added 1 min ago
Veterinarian
Rockbrook Animal Clinic
Omaha, NE
Associate Veterinarian – General Practice – Omaha, Nebraska
Added 1 min ago
EH
Special Education Paraprofessional
East Haven Public Schools
East Haven, CT
- $20.71 to $23.62 USD / hour
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Pharmacy Technician
University of Michigan
Ann Arbor, MI
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Senior Associate-Digital Product Management
American Express
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Wealth Management Associate
Morgan Stanley
Fort Lauderdale, FL · Fort Lauderdale
Providing backup coverage for traditional registered or unregistered Client Service Associate responsibilities at the request of the client and/or FA/PWA/team, such as executing money…
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Assistant Vice President, Data Science & Analysis
Morgan Stanley
Jersey City, NJ · Jersey City
- $150,000 USD / year
-Requires two (2) years of experience in the position offered or two (2) years as a Data Science & Analysis Associate, Machine Learning Researcher, or a related role.
Added 2 mins ago
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Front End Specialist 2 Part Time
Ollie's Bargain Outlet
Waterford, MI
- Part-time
20% Associate discount on all Ollie’s purchases;
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Associate Production Supervisor
Flextronics America, LLC
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To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an Associate Production Supervisor located in Austin, TX,
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Teacher
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As prescribed in section 648A(a)(3)(B) of the Head Start Act, associate’s or baccalaureate Degree in child development, early childhood education or equivalent to a major relating to early…
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VB
Special Education Assistant
Virginia Beach City Public Schools
Virginia Beach, VA
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Associate complies with the following organizational requirements:
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Infant/Toddler/Preschool Teachers
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- $16 to $18 USD / hour
Have an associate degree or higher in ECE or related degree (preferred) or High school diploma/GED (required)?
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LL
Warehouse Associate
LCA Lab. Corp. of America
Addison, IL
- $17.75 to $23 USD / hour
Labcorp is seeking a Warehouse Associate I to join our team in Addison, IL
Added 3 mins ago
HEDIS Improvement Nurse Short-term
Inland Empire Health Plan
UNAVAILABLE, CA
Associate's degree in Nursing from an accredited institution required
Added 3 mins ago
JM
Process Engineering Technician
Johns Manville
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- $76,300 to $104,900 USD / year
· Associate degree, High School or Technical School diploma with a minimum of 3 years continuous operations manufacturing work experience
Added 3 mins ago
Registered Nurse - Labor & Delivery - Nights
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United States
Education: Associate Degree or higher in Nursing ; If Associate Degree in Nursing is the highest degree held, must graduate with a Bachelor’s Degree in Nursing within five years of position…
Added 3 mins ago
Associate Vice President, Risk Measurement, Governance & Reporting
Humana Inc.
Louisville, KY · IL · DC · MA · NY · Tampa, FL
The Associate Vice President, Risk Measurement, Governance & Reporting leads the design, implementation, and ongoing operation of enterprise risk measurement, governance, and reporting…
Added 3 mins ago
Materials Control Worker
LCA Lab. Corp. of America
Chesapeake, VA
Labcorp is seeking a Warehouse Associate to join our team in Chesapeake, VA

The Home Depot

Operations Experience Manager

Grand Island, NE, United States

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Job details

Experience: 1 year of relevant work experience, including management of people and retail operations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Position Purpose:

Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes - strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards.

Key Responsibilities:

30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing & Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training & Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.
25%- Shared Manager on Duty –Opening & Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.

Direct Manager/Direct Reports:

This Position typically Reports to Operation Assistant Manager
This position has 4 Direct Reports

Travel Requirements:

No travel required

Physical Requirements:

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications:

Must be 18 years of age or older
Must be legally permitted to work in the United States
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
1 year of relevant work experience, including management of people and retail operations.

Preferred Qualifications:

At least 1 year prior merchandising and/or operational experience.
At least 1 year leadership experience, preferably big box retail.
Knowledge of the home improvement industry.

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

No additional education

Minimum Years of Work Experience:

2 + years of previous related work experience

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

1+ year of previous leadership Experience

Preferred Leadership Experience:

1+ year of previous leadership Experience

Certifications:

None

Competencies:

Action Oriented
Decision Quality
Collaborates
Self-Development
Situational Adaptability
Communicates Effectively
Customer Focus
Manages Conflict
Develops Talent
Manages Conflict

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