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Added 1 min ago
ADMINISTRATIVE ASSISTANT I - 64069823
State of Florida
TALLAHASSEE, FL
Maintains a current working knowledge of computer software used within the demands of this position, including pdf form development and revision; website manager; and virtual meeting…
Added 1 min ago
SO
NORTH FLORIDA REGIONAL MAINT MANAGER - 55001119
State of Florida
ORLANDO, FL
- $79,401.92 USD / year
FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to…
Added 2 mins ago
Director, Marketing Communications - Lincoln
Ford
Detroit, MI · Detroit
…internal partners from strategy and brief through creative development, production, deployment, optimization, and measurement; and ensure Lincoln shows up consistently and distinctively…
Added 2 mins ago
Senior Product Manager, Mobile Apps – Vehicle Productivity and Electrification Experiences
Ford
United States
…help us redefine the future of mobility. As a Digital Product Manager at Ford, you will work cross-functionally to ensure the products we build will meet and elevate our customers’…
Added 3 mins ago
Retail Team Member I - PT - N Charleston
Palmetto Goodwill
SC
Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
Added 4 mins ago
Consumer Promotions Marketing Manager
Mars
Chicago, IL
Best-in-class learning and development support, including access to our in-house Mars University.
Added 4 mins ago
Omnichannel Sr. Marketing Manager
Mars
Chicago, IL
Best-in-class learning and development support, including access to our in-house Mars University.
Added 8 mins ago
G
Architecture Project Manager
GPAC
Athens, GA
- $80,000 to $125,000 USD / year
If you are a passionate Project Manager looking to join a growing firm, there is an incredible opportunity that awaits you. This reputable Architecture and Design Firm is looking for an…
Added 8 mins ago
G
Architecture Project Manager
GPAC
Sandy Springs, GA
- $80,000 to $125,000 USD / year
If you are a passionate Project Manager looking to join a growing firm, there is an incredible opportunity that awaits you. This reputable Architecture and Design Firm is looking for an…
Added 8 mins ago
Retail Store Manager (Bilingual Spanish)
Spectrum
Santa Ana, CA
…experience and drives sales success every day? As a Retail Store Manager at Spectrum, you’ll help guide, motivate and develop your retail team to deliver exceptional service and build…
Added 9 mins ago
SP
Emerson Elementary - Multilingual Learner Teacher/Academic Intervention Specialist - 1.0 FTE
Seattle Public Schools
Seattle, WA
- $74,736 to $146,088 USD / year
A classroom teacher performs, under the general direction of the building principal or program manager and with assistance from appropriate staff personnel. A classroom teacher fosters and…
Added 9 mins ago
FT
Solutions Relationships Manager - (FT Investment Solutions OCIO - Manage 3rd Party Evaluators) EG
Franklin Templeton
New York, NY
- $190,000 to $250,000 USD / year
…and disability benefits, employee stock investment program, learning resources, career development programs, reimbursement for certain education expenses, paid time off (vacation / holidays…
Added 9 mins ago
G
Architecture Project Manager
GPAC
Roswell, GA
- $80,000 to $125,000 USD / year
If you are a passionate Project Manager looking to join a growing firm, there is an incredible opportunity that awaits you. This reputable Architecture and Design Firm is looking for an…
Added 10 mins ago
Merrill Advisor Development Program - Financial Advisor - Mountain West Market
Bank of America
Missoula, MT · Bozeman, MT
Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an…
Added 10 mins ago
CO
Director, Parks, Recreation and Neighborhood Services (Unclassified)
City of San Jose
San Jose, CA
- $104.78 to $169.72 USD / hour
The City of San José is a full-service Charter City and operates under a hybrid Council-Manager form of government. The City Council is comprised of 10 Council Members elected by district…
Added 10 mins ago
Project Specialist
Parexel
Helena, MT
Parexel is a leading global clinical development partner delivering insights‑driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we…
Added 10 mins ago
AT
Senior Product Marketing Manager, Field
Akamai Technologies, Inc.
Helena, MT
- $132,100 to $237,900 USD / year
…want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools…
Added 10 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Helena, MT
- $120 to $135 USD / hour
…team efficiency through responsible AI adoption and dojo-based learning. This role leads discovery and alignment for priority job roles, partners with the Product Manager to assess effort…
Added 13 mins ago
CR
Sales Engineer, VP
Charles River Systems Inc MA
United States
- $110,000 to $188,750 USD / year
…portfolio management, trading, compliance capabilities, and manager / sponsor connectivity. The company's SaaS-based, leading edge technology platform has been well received, and the firm…
Added 17 mins ago
Senior UX Product Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior UX Product Manager based in the United States.
Added 17 mins ago
J
Senior Product Manager, Operations & Commercialization
Jobgether
Remote, United States
- $165,000 to $195,000 USD / year
…and next steps. Our partner is looking for a Senior Product Manager, Operations & Commercialization based in United States…
Added 28 mins ago
ZG
Sr. Principal Technical Program Manager
ZT Group Intl, Inc. dba ZT Systems
Secaucus, NJ · Georgetown, TX
- $148,125 to $246,875 USD / year
In this position, the Sr. Principal Technical Program Manager (TPM) will be responsible for leading the management and execution of server platform programs, driving design and development…
Added 28 mins ago
ZG
Principal Technical Program Manager - Hyperscale and AI Rack Systems
ZT Group Intl, Inc. dba ZT Systems
Secaucus, NJ · Georgetown, TX
- $148,125 to $210,000 USD / year
In this position, the Sr. Principal Technical Program Manager (TPM) will be responsible for leading the management and execution of server platform programs, driving design and development…
Added 30 mins ago
GARAGE - Store Manager - The Empire Mall
Groupe Dynamite, Inc Garage
Sioux Fall, SD
Learning and development programs to grow and exploit full potential to succeed in your next step!
Added 30 mins ago
UO
Postdoctoral Research Associate: Climate and Power Systems Project
University of Virginia
Charlottesville, VA
- $70,700 USD / year
Drawing on their expertise in power systems, deep learning (DL), reinforcement learning (RL), and optimization, the Postdoc is expected to support the development of a robust multi-agent RL…

The Home Depot

Operations Experience Manager

Rhinelander, WI, United States

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Job details

Experience: 1 year of relevant work experience, including management of people and retail operations.
Posting language: English
Posted: Nov 4, 2026

Original job description

Position Purpose:

Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes - strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards.

Key Responsibilities:

30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing & Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training & Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.
25%- Shared Manager on Duty –Opening & Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.

Direct Manager/Direct Reports:

This Position typically Reports to Operation Assistant Manager
This position has 4 Direct Reports

Travel Requirements:

No travel required

Physical Requirements:

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications:

Must be 18 years of age or older
Must be legally permitted to work in the United States
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
1 year of relevant work experience, including management of people and retail operations.

Preferred Qualifications:

At least 1 year prior merchandising and/or operational experience.
At least 1 year leadership experience, preferably big box retail.
Knowledge of the home improvement industry.

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

No additional education

Minimum Years of Work Experience:

2 + years of previous related work experience

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

1+ year of previous leadership Experience

Preferred Leadership Experience:

1+ year of previous leadership Experience

Certifications:

None

Competencies:

Action Oriented
Decision Quality
Collaborates
Self-Development
Situational Adaptability
Communicates Effectively
Customer Focus
Manages Conflict
Develops Talent
Manages Conflict

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More about this job

Skills

Customer service
Order picking
Opening and closing procedures
Leadership
Coaching
Sales
Auditing
Conflict resolution
Regulatory compliance
Performance management
Documentation
Product knowledge
Employee relations
Personal protective equipment
Assist customers
Inspection
Merchandising
Retail operations
Adaptability

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