Jobs in the United States

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Added 1 min ago
BW
Order Fulfillment Associate Part Time
BJ's Wholesale Club, Inc.
Clay, NY
- Part-time
…That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we…
Added 2 mins ago
CE
Preschool Teacher
Cadence Education
West Bridgewater, MA
- $18 to $23.4 USD / hour
…requirements, and partner with families and team members to support each child’s growth and…
Added 2 mins ago
EVS/Housekeeping Manager - Days - Brighton, MA
Compass Group, North America
BRIGHTON, MA
Summary: As an Operations Manager, you are responsible for assisting in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of…
Added 3 mins ago
Store Operations Associate
Cubesmart
Cabot, AR · Little Rock, AR
You must have the ability to work Saturdays
Added 3 mins ago
Store Operations Associate
Cubesmart
Arlington, TN
You must have the ability to work Saturdays
Added 3 mins ago
BM
Clinical Manufacturing Associate II, Cell Therapy in Devens, MA
Bristol Myers Squibb
Devens, MA
- $29.83 to $36.15 USD / hour
Must have the ability to work assigned shift (Day, Night, Weekends and/or Holidays)
Added 3 mins ago
BW
Order Fulfillment Associate Part Time
BJs Wholesale Club
Stoughton, MA
- Part-time
…That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we…
Added 3 mins ago
Manager, Inpatient Audit
Blue Cross Blue Shield of Massachusetts
Hingham, MA
Reporting to the Associate Director of the Enterprise Payment Integrity Office, the Inpatient Audit Manager is responsible for leading a team of diagnostic-related group (DRG) validation…
Added 3 mins ago
Applications Manager
Novo Nordisk
Lexington, MA
…provides leadership to applications technicians and other assigned support resources. Partners with the Facilities Associate Director on application strategy, operational priorities,…
Added 3 mins ago
Associate Chief Nursing Officer - Emergency Services
Lawrence General Hospital
Lawrence, MA
Current, active, unencumbered RN license required
Added 3 mins ago
Sr Merchandise Specialist
Staples
Framingham, MA
…deliver profitable growth, exceptional customer experiences, and operational excellence. This team works closely with Marketing, Promotional Planning, Inventory Management, Planograms…
Added 3 mins ago
NTO Manufacturing Associate
Sanofi Group
Framingham, MA
Shift : 12 hrs Rotating Night Shift 7pm-7am · Must have prior experience in cGMP manufacturing operations
Added 3 mins ago
CG
Bench Operations Manager - Natek / Framingham / Worcester, MA
Compass Group, North America
FRAMINGHAM, MA
- $59,000 to $60,000 USD / year
Summary: As an Operations Manager, you are responsible for assisting in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of…
Added 3 mins ago
General Dynamics Mission Systems Careers
General Dynamics Mission Systems
Pittsfield, MA
…Scheduler Sr Electrical Computer-Aided Design Specialist Integrated Support Facility Hardware Maintenance Lead Sr Advanced Mechanical Engineer Advanced Mechanical Engineer NWS Lead Software…
Added 3 mins ago
FM
Patient Intake Coordinator
Fresenius Medical Care
Waltham, MA
- $19 to $29 USD / hour
Must have excellent phone skills and be able to multi-task · Must have good communication and documentation skills
Added 3 mins ago
Associate Scientist - Lab Automation
Bristol Myers Squibb
Cambridge, MA
The Associate Scientist will contribute to the development, operation, and continuous improvement of automated capabilities that enable the scalable and reproducible generation of…
Added 3 mins ago
Senior Project Manager - Professional Services
Rubrik
Boston, MA
…identify and address complex technical challenges, improve operational efficiency, and maximize their investment in…
Added 3 mins ago
C
Senior Azure Virtual Desktop Engineer
Cognizant
Boston, MA
- $79,000 to $90,000 USD / year
Maintain technical documentation, architecture diagrams, operational procedures, and support runbooks.
Added 3 mins ago
Assessment Coordinator - (Remote)
Maximus
Boston, MA
2-4 years of relevant experience required
Added 4 mins ago
Regional Administering Agency (RAA) Liaison
State of Massachusetts
Boston, MA
…and promote consistent implementation of policies, improve operational performance, and strengthen communication between BRA and its partner agencies. The HPS III will provide technical…
Added 4 mins ago
VICE PRESIDENT, OPERATIONS
Compass Group, North America
Boston, MA
…Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed…
Added 4 mins ago
Registered Private Wealth Client Associate
Bank of America
Boston, MA
This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives,…
Added 4 mins ago
Clinical Specialist, CRM- Boston
Medtronic
Boston, MA
The Clinical Specialist provides technical, clinical, educational, operational, and sales support for Cardiac Rhythm Management products and therapies. This role works directly with…
Added 4 mins ago
BC
Vice President, Enterprise Risk Management
Blue Cross Blue Shield of Massachusetts
Boston, MA
- $280,000 to $320,000 USD / year
…optimal design and alignment of all risk management functions in support of Blue Cross and Blue Shield’s (BCBSMA’s) mission, vision, and values. Serves as a key executive leader and…
Added 4 mins ago
Senior Product Manager
CenterWell
Boston, MA
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal…

The Home Depot

Operations Experience Manager

Mishawaka, IN, United States

Apply on careers.homedepot.com About employer

Applications open in a new tab.

Job details

Experience: 1 year of relevant work experience, including management of people and retail operations.
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Purpose:

Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes - strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards.

Key Responsibilities:

30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing & Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training & Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.
25%- Shared Manager on Duty –Opening & Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.

Direct Manager/Direct Reports:

This Position typically Reports to Operation Assistant Manager
This position has 4 Direct Reports

Travel Requirements:

No travel required

Physical Requirements:

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications:

Must be 18 years of age or older
Must be legally permitted to work in the United States
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
1 year of relevant work experience, including management of people and retail operations.

Preferred Qualifications:

At least 1 year prior merchandising and/or operational experience.
At least 1 year leadership experience, preferably big box retail.
Knowledge of the home improvement industry.

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

No additional education

Minimum Years of Work Experience:

2 + years of previous related work experience

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

1+ year of previous leadership Experience

Preferred Leadership Experience:

1+ year of previous leadership Experience

Certifications:

None

Competencies:

Action Oriented
Decision Quality
Collaborates
Self-Development
Situational Adaptability
Communicates Effectively
Customer Focus
Manages Conflict
Develops Talent
Manages Conflict

Apply on careers.homedepot.com About employer

More about this job

Skills

Customer service
Order picking
Opening and closing procedures
Leadership
Coaching
Sales
Auditing
Conflict resolution
Regulatory compliance
Performance management
Documentation
Product knowledge
Employee relations
Personal protective equipment
Assist customers
Inspection
Merchandising
Retail operations
Adaptability

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Work requirements

Jobs in the United States