Jobs in the United States

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SB
Welder
Stony Brook Structures of Florida
Calverton, NY
- $28 to $36 USD / hour
Operate angle grinders, calipers, rulers, and other hand and power tools
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Tax Analyst
Louis Dreyfus Company
Wilton, CT
Experience with CCH Axcess Tax return preparation software and CCH Tax Research tools.
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Reliability Engineer
ServiceNow
Santa Clara, CA
…release, and test platforms that enable engineering excellence, developer productivity, and high-confidence ServiceNow releases through automation, observability, and AI-driven…
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Staff Site Reliability Engineer - Federal
ServiceNow
Santa Clara, CA
…decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or…
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EDI Support Specialist
KETTLE CUISINE LLC
Lynn, MA
- $25 to $30 USD / hour
…participate in the development and deployment of AI-assisted tools and automations to streamline EDI workflows, error resolution, and data…
Added 1 min ago
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Low Voltage Technician
Aerotek
Brownsburg, IN
- $22 to $26 USD / hour
Work consistently in a full-time schedule of approximately five 10-hour days per week
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Charlotte, NC
…product organization work smarter and ship faster using modern AI tools, rapid prototyping, and AI-assisted product development…
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Casey Family Programs
Seattle, WA
Champion the practical, ethical adoption of AI within leadership development - both by leveraging generative tools to accelerate program design and by equipping managers with the frameworks…
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Accounts Payable Analyst
MSM Group North America Inc
St. Petersburg, FL
Develop and maintain process documentation, control procedures, and reporting tools that support consistent financial operations.
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Software Engineer
Autodesk Inc.
Novi, MI
Cutting-edge work: Work every day with the latest AI models and developer tools.
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Belk
Rome, GA
Leverage training tools, use resources, and embrace feedback to continuously boost product knowledge, build selling skills, and strengthen performance. Stay informed of products,…
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Sales Associate - Ladies Shoes - Full Time - Flowood
Belk
Flowood, MS
- Full-time
Leverage training tools, use resources, and embrace feedback to continuously boost product knowledge, build selling skills, and strengthen performance. Stay informed of products,…
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Assembler (3rd shift)
Unison Engine Components Inc.
United States
Assembly of details on parts utilizing various tools
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Maintenance Tech 3rd Shift Flyer
Unison Industries, LLC
United States
…and equipment, following technical specifications using hand tools, power tools, or precision measuring…
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RU
Industrial Manufacturing Engineer
Randstad USA
Sabina, OH
- $70,000 to $90,000 USD / year
Understanding of Lean Manufacturing principles and continuous improvement tools, including Six Sigma.
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Technical Business Systems Analyst - Onsite NYC
Randstad USA
New York, NY
- $65 to $70 USD / hour
…Fireworks. - Working knowledge of API testing and integration tools such as…
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Secret Cleared ISSE
Insight Global
Clearfield, UT
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- Hands-on experience with Splunk and ACAS tools
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Passive Safety Integration Engineer
Insight Global
Dearborn, MI
- From $68 USD / hour
3+ years of experience using embedded networking and interface tools in automotive, aerospace, or another safety-critical industry.
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Manager Technical Services
Tyson Shared Services, Inc.
Caseyville, IL
Experience with manufacturing systems, data platforms, and digital tools preferred
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Dining Server
Brightview Senior Living, LLC
Eatontown, NJ
- $17 to $19.5 USD / hour
5. A Place to Flourish: Embrace diversity, foster innovation, and access the tools and resources for personal and professional growth. Join our vibrant team at Brightview Senior Living and…
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Housekeeper
Brightview Senior Living, LLC
Severna Park, MD
- $17.5 to $20.25 USD / hour
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Added 2 mins ago
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Dining Server
Brightview Senior Living, LLC
Woodbury, NJ
- $16.5 to $19 USD / hour
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Added 2 mins ago
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Wellness Nurse
Brightview Senior Living, LLC
Timonium, MD
- $32.25 to $38.75 USD / hour
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Added 2 mins ago
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Cook
Brightview Senior Living, LLC
Annandale, VA
- $19 to $21.75 USD / hour
5. A Place to Flourish: Embrace diversity, foster innovation, and access the tools and resources for personal and professional growth. Join our vibrant team at Brightview Senior Living and…
Added 2 mins ago
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Dining Assistant - Memory Care
Brightview Senior Living, LLC
Annandale, VA
- $16 to $18.5 USD / hour
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The Home Depot

Manager ePro Ops Support

Atlanta, GA, United States

Apply on careers.homedepot.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

Position Purpose:

The Manager eProcurement Ops Support plays a critical role in driving customer satisfaction, retention, and business growth for The Home Depot’s eProcurement platform. This leader oversees the Inside Sales Support team serving ePro customer accounts, delivering the hands-on support that automated processes cannot, including order processing issue resolution, invoicing, invoice reconciliation, and fulfillment support, to ensure customers receive accurate, on-time fulfillment and a consistently exceptional end to end service experience.

This role is responsible for transforming the support model into a scalable, account-centric model that aligns resources to key account customers. The Manager will build the foundational components needed to support significant growth and deliver excellent customer experience, including workflows, issue resolution processes, account ownership, and success measures.

The Manager also oversees day-to-day operations, develops talent and talent pipeline, ensures high service levels through data-driven decision-making and a proactive problem-solving mindset. The role identifies, analyzes, and delivers compelling customer insights that drive clear business actions and outcomes.

This role partners closely with cross-functional teams, including national sales and account management, sales operations and enablement, eProcurement platform and technology teams, HR, and the Pro Digital Experience Team, to deliver best in class inside sales and operations support aligned with Home Depot’s national accounts business goals. Strong leadership, change management, communication, and analytical skills are essential, as the position leads workstreams to meet business priorities and supports The Home Depot’s commitment to providing the highest level of service.

Key Responsibilities:

Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements.
Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
Manage issues and roadblocks that arise related to their area of responsibility.
Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
Maintain knowledge base regarding specific operations and processes within store operations
Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).

Direct Manager/Direct Reports:

Direct and indirect reports typically include 2-5 Business Analysts.
Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.
Typically procedures for analyzing situations and making conclusions are very diverse.
Typically considers among many different options or procedures when solving problems.
Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.

Minimum Qualifications:

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications:

Experience leading a support or operations team through significant change or transformation
Proven change management skills, including stakeholder alignment and driving adoption of new processes
Experience leading and developing teams in inside sales support, customer operations, or account management environments
Strong analytical skills, with the ability to turn data into customer insights and business actions
Experience supporting large enterprise or national B2B customers
Ability to collaborate with and influence cross-functional teams
Ability to manage escalations and resolve disputes with internal and external customers
Excellent written and verbal communication skills
Hands-on experience with CRM and case management tools
Working knowledge of Microsoft Office Suite, including PowerPoint

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

No additional education

Minimum Years of Work Experience:

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

Strong business, functional and/or store knowledge for their area of responsibility
Leadership and management experience preferred
Strong operations, retail and/or field experience required
Ability to partner/communicate well with the field/stores
High sense of urgency in responding to field needs
Strong big picture; strategic thinking skills
Strong quantitative skills such as statistics and data analysis.

Apply on careers.homedepot.com About employer

More about this job

Skills

Customer experience
Decision making
Sales
Analytical skills
Retail operations
Process improvement
Change management
Customer insight
Communication skills
Case management
Microsoft Office
Microsoft PowerPoint
Leadership
Statistics
Data analysis

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Work requirements

Jobs in the United States