Jobs in the United States

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Chief Custodian (6:00am-2:30pm) - Nantucket Elementary
Anne Arundel County Public Schools
Crofton, MD
Oversees and participates in the snow removal program.
Added just now
Operations, Test & Program Lead
Saft America, Inc.
Cockeysville, MD
Test department manager, test engineers, and test technicians to sufficiently staff program test activities in support of customer objectives and schedule
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Ice Cream Packaging General Utility - Team B
Turkey Hill
Conestoga, PA
Recruiting vendor agreements will only be valid if in writing and signed by Turkey Hill’s Human Resources Manager or his or her designee. No other Turkey Hill employee is authorized to bind…
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
SHAWANO, WI
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
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Certified Pharmacy Technician
Walgreens
SEGUIN, TX
- $19.25 to $26 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
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Pharmacy Customer Service Associate
Walgreens
BELTON, TX
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
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Certified Senior Pharmacy Technician
Walgreens
CHATTANOOGA, TN
- $19.75 to $27.5 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
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Pharmacy Customer Service Associate
Walgreens
KNOXVILLE, TN
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
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Pharmacy Operations Manager
Walgreens
MCMURRAY, PA
- $22.5 to $35.75 USD / hour
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
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Shift Lead
Walgreens
TULSA, OK
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
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Pharmacy Customer Service Associate
Walgreens
CINCINNATI, OH
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
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Pharmacy Operations Manager
Walgreens
LENOIR, NC
- $22.5 to $35.75 USD / hour
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
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Pharmacy Customer Service Associate
Walgreens
WINSTON SALEM, NC
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
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Shift Lead
Walgreens
NORTH BALDWIN, NY
- $19 to $23.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
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Assistant Store Manager
Community Choice Financial Family of Brands
Savannah, GA
- $16 USD / hour
Assistant Store Manager TitleMax Savannah, GA
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
JAMAICA, NY
- $18.5 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
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Emerging Store Manager
Walgreens
ESPANOLA, NM
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
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Shift Lead
Walgreens
BARNEGAT, NJ
- $18.5 to $23.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
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Shift Lead
Walgreens
KANSAS CITY, MO
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
WHITE BEAR LAKE, MN
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added just now
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Shift Lead
Walgreens
KENTWOOD, MI
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added just now
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Pharmacy Customer Service Associate
Walgreens
CHEBOYGAN, MI
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
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Assistant General Manager
Drury Hotels Company LLC
Richardson, TX
Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Added just now
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Sales and Service Specialist
Fulton Bank
Doylestown, PA
- $18.56 to $29.38 USD / hour
This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the…
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Senior Product Manager - Devices Segmentation
Akamai
Remote, United States
- $139,300 to $250,700 USD / year
As a Product Manager, you will be responsible for:

The Home Depot

Manager ePro Ops Support

Atlanta, GA, United States

Apply on careers.homedepot.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

Position Purpose:

The Manager eProcurement Ops Support plays a critical role in driving customer satisfaction, retention, and business growth for The Home Depot’s eProcurement platform. This leader oversees the Inside Sales Support team serving ePro customer accounts, delivering the hands-on support that automated processes cannot, including order processing issue resolution, invoicing, invoice reconciliation, and fulfillment support, to ensure customers receive accurate, on-time fulfillment and a consistently exceptional end to end service experience.

This role is responsible for transforming the support model into a scalable, account-centric model that aligns resources to key account customers. The Manager will build the foundational components needed to support significant growth and deliver excellent customer experience, including workflows, issue resolution processes, account ownership, and success measures.

The Manager also oversees day-to-day operations, develops talent and talent pipeline, ensures high service levels through data-driven decision-making and a proactive problem-solving mindset. The role identifies, analyzes, and delivers compelling customer insights that drive clear business actions and outcomes.

This role partners closely with cross-functional teams, including national sales and account management, sales operations and enablement, eProcurement platform and technology teams, HR, and the Pro Digital Experience Team, to deliver best in class inside sales and operations support aligned with Home Depot’s national accounts business goals. Strong leadership, change management, communication, and analytical skills are essential, as the position leads workstreams to meet business priorities and supports The Home Depot’s commitment to providing the highest level of service.

Key Responsibilities:

Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements.
Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
Manage issues and roadblocks that arise related to their area of responsibility.
Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
Maintain knowledge base regarding specific operations and processes within store operations
Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).

Direct Manager/Direct Reports:

Direct and indirect reports typically include 2-5 Business Analysts.
Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.
Typically procedures for analyzing situations and making conclusions are very diverse.
Typically considers among many different options or procedures when solving problems.
Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.

Minimum Qualifications:

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications:

Experience leading a support or operations team through significant change or transformation
Proven change management skills, including stakeholder alignment and driving adoption of new processes
Experience leading and developing teams in inside sales support, customer operations, or account management environments
Strong analytical skills, with the ability to turn data into customer insights and business actions
Experience supporting large enterprise or national B2B customers
Ability to collaborate with and influence cross-functional teams
Ability to manage escalations and resolve disputes with internal and external customers
Excellent written and verbal communication skills
Hands-on experience with CRM and case management tools
Working knowledge of Microsoft Office Suite, including PowerPoint

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

No additional education

Minimum Years of Work Experience:

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

Strong business, functional and/or store knowledge for their area of responsibility
Leadership and management experience preferred
Strong operations, retail and/or field experience required
Ability to partner/communicate well with the field/stores
High sense of urgency in responding to field needs
Strong big picture; strategic thinking skills
Strong quantitative skills such as statistics and data analysis.

Apply on careers.homedepot.com About employer

More about this job

Skills

Customer experience
Decision making
Sales
Analytical skills
Retail operations
Process improvement
Change management
Customer insight
Communication skills
Case management
Microsoft Office
Microsoft PowerPoint
Leadership
Statistics
Data analysis

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Work requirements

Jobs in the United States