Jobs in the United States

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FV
Manager - Foundation Development & Gift Planning
Fox Valley Technical College (FVTC)
Appleton, WI
- $88,400 to $104,000 USD / year
…position provides oversight of the FVTC Student Scholarship Program and Foundation…
Added 1 min ago
RF
Assistant Branch Manager - Sales Manager Trainee
Republic Finance, LLC
Gainesville, GA
- $45,000 USD / year
We give you all of the tools that you need to succeed and grow into a Branch Manager position! As an entry-level ABM, you will go through an 18 - 24 month on-the-job paid training program…
Added 1 min ago
RF
Assistant Branch Manager - Sales Manager Trainee
Republic Finance, LLC
Newnan, GA
- $45,000 USD / year
We give you all of the tools that you need to succeed and grow into a Branch Manager position! As an entry-level ABM, you will go through an 18 - 24 month on-the-job paid training program…
Added 1 min ago
RF
Assistant Branch Manager - Sales Manager Trainee
Republic Finance, LLC
Fayetteville, GA
- $45,000 USD / year
We give you all of the tools that you need to succeed and grow into a Branch Manager position! As an entry-level ABM, you will go through an 18 - 24 month on-the-job paid training program…
Added 1 min ago
RF
Assistant Branch Manager - Sales Manager Trainee
Republic Finance, LLC
Stone Mountain, GA
- $45,000 USD / year
We give you all of the tools that you need to succeed and grow into a Branch Manager position! As an entry-level ABM, you will go through an 18 - 24 month on-the-job paid training program…
Added 1 min ago
RF
Assistant Branch Manager - Sales Manager Trainee
Republic Finance, LLC
Stockbridge, GA
- $45,000 USD / year
We give you all of the tools that you need to succeed and grow into a Branch Manager position! As an entry-level ABM, you will go through an 18 - 24 month on-the-job paid training program…
Added 1 min ago
Information Systems Security Manager
Fairbanks Morse Defense
Pascagoula, MS
As our Information Systems Security Manager (ISSM), your expertise helps protect the information systems and sensitive data behind these capabilities. By maintaining a strong cybersecurity…
Added 1 min ago
LH
Director of Therapy
Lifepoint Health
Lynnwood, WA
- $125,000 to $150,000 USD / year
Responsible for the direction and oversight of Therapy Services for the hospital. Coordinates and supervises operations of the department. Maintains performance improvement activities…
Added 1 min ago
Senior Superintendent - Data Center
Suffolk
Houston, TX
Communicate issues, events, performance, and progress daily to the Project Manager
Added 2 mins ago
Director, Quality Control Technical Services
Rentschler Biopharma Inc.
Milford, MA
…responsible for maintaining GxP systems and processes that support site business objectives; within QC this will be from Clinical Development to Clinical Supply and/or Commercial…
Added 2 mins ago
Manager, Audit - Third-Party
American Express
Phoenix, AZ · New York, NY · NY
…operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and…
Added 2 mins ago
CI
Substance Use Counselor - Ernie Turner/Night Shift (Sign on Bonus)
Cook Inlet Tribal Council Inc.
Chugiak, AK
- $31.5 to $43.75 USD / hour
Support compliance with all health and safety standards according to CITC policies and procedures, particularly during residential night shifts
Added 2 mins ago
Medical Office Receptionist
BEACON BEHAVIORAL SUPPORT SERVICES
Tuscaloosa, AL
Reports To: Office Manager or Program Director
Added 2 mins ago
RD
Manager, Critical Operations
Rowan Digital Infrastructure
Lytle/San Antonio, TX
- $126,000 to $148,000 USD / year
As a Manager, Critical Operations, you will be responsible for the property's overall condition and operational integrity, ensuring the reliability, maintenance, and compliance of all…
Added 2 mins ago
Program Manager - Naval Ordnance Policy & Information Management
Synectic Solutions Inc
Arlington, VA
Overview SSI is seeking a detail-oriented Project Manager to provide administrative, policy, and information management support to the Office of the Chief of Naval Operations (OPNAV N4L1).…
Added 2 mins ago
Plant Manager
Dexter
Seagoville, TX
The Plant Manager is the overall leader of the site and business operations. In this role, the Plant Manager directs operations in accordance with the company’s operational imperatives,…
Added 3 mins ago
Production Supervisor
ACH Food Companies, Inc.
SUMMIT, IL
Must have the ability to sit, stand and walk for extended periods of times on a daily basis · Must have strong analytical and problem solving abilities to accommodate a quick paced environment (a quick-thinker)
Added 3 mins ago
Extended Coverage Logistics Customer Account Manager in Houston , TX
Covenant
Houston, TX
Support customer-specific trailer/drop pool visibility and communicate equipment concerns affecting account execution.
Added 3 mins ago
GO
Store Manager in Training
Goodwill of Western NY
Buffalo, NY
- $63,000 to $70,000 USD / year
Our Store Manager in Training (SMIT) program is designed for proven leaders who are ready for their next challenge and want to develop the skills to lead an entire retail operation.
Added 3 mins ago
Dental Assistant
BOARD | The Healthcare Conne
Cincinnati, OH
Health Insurance and Wellness Rewards Program
Added 3 mins ago
GL
Summer Camp Director, Chicago - Lincoln Square (2027)
Galileo Learning
Chicago - Lincoln Square, IL
- $22 to $24 USD / hour
…to create joyful, safe environments and ensure smooth daily operations. With a focus on exceptional camper and family experiences, you will uphold program quality, foster creativity, and…
Added 4 mins ago
General Manager - Bilingual
National Vision
Houston, TX
The General Manager is responsible for the overall success, sales, and profitability of the store. This includes managing all aspects of operations - from financial performance and team…
Added 4 mins ago
Store Manager - New Store Opening
Joe & the Juice / United States
Santa Clara, CA
From your first day, you’ll be part of an international network of Juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move…
Added 4 mins ago
CLINICAL MANAGER
Eisner Health
Van Nuys, CA · Sherman Oaks, CA
Reporting directly to the Director of Clinic Operations, the Clinical Manager provides leadership and oversight of all clinical support services, including nursing, medical assistants,…
Added 4 mins ago
Safety Manager
Interwest Construction, Inc.
Burlington, WA
At Interwest Construction, you’ll have the opportunity to build, support, and sustain a safety program focused on getting the job done right, not on punching a clock. The best safety…

The Home Depot

Manager ePro Ops Support

Atlanta, GA, United States

Apply on careers.homedepot.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

Position Purpose:

The Manager eProcurement Ops Support plays a critical role in driving customer satisfaction, retention, and business growth for The Home Depot’s eProcurement platform. This leader oversees the Inside Sales Support team serving ePro customer accounts, delivering the hands-on support that automated processes cannot, including order processing issue resolution, invoicing, invoice reconciliation, and fulfillment support, to ensure customers receive accurate, on-time fulfillment and a consistently exceptional end to end service experience.

This role is responsible for transforming the support model into a scalable, account-centric model that aligns resources to key account customers. The Manager will build the foundational components needed to support significant growth and deliver excellent customer experience, including workflows, issue resolution processes, account ownership, and success measures.

The Manager also oversees day-to-day operations, develops talent and talent pipeline, ensures high service levels through data-driven decision-making and a proactive problem-solving mindset. The role identifies, analyzes, and delivers compelling customer insights that drive clear business actions and outcomes.

This role partners closely with cross-functional teams, including national sales and account management, sales operations and enablement, eProcurement platform and technology teams, HR, and the Pro Digital Experience Team, to deliver best in class inside sales and operations support aligned with Home Depot’s national accounts business goals. Strong leadership, change management, communication, and analytical skills are essential, as the position leads workstreams to meet business priorities and supports The Home Depot’s commitment to providing the highest level of service.

Key Responsibilities:

Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements.
Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
Manage issues and roadblocks that arise related to their area of responsibility.
Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
Maintain knowledge base regarding specific operations and processes within store operations
Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).

Direct Manager/Direct Reports:

Direct and indirect reports typically include 2-5 Business Analysts.
Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.
Typically procedures for analyzing situations and making conclusions are very diverse.
Typically considers among many different options or procedures when solving problems.
Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.

Minimum Qualifications:

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications:

Experience leading a support or operations team through significant change or transformation
Proven change management skills, including stakeholder alignment and driving adoption of new processes
Experience leading and developing teams in inside sales support, customer operations, or account management environments
Strong analytical skills, with the ability to turn data into customer insights and business actions
Experience supporting large enterprise or national B2B customers
Ability to collaborate with and influence cross-functional teams
Ability to manage escalations and resolve disputes with internal and external customers
Excellent written and verbal communication skills
Hands-on experience with CRM and case management tools
Working knowledge of Microsoft Office Suite, including PowerPoint

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

No additional education

Minimum Years of Work Experience:

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

Strong business, functional and/or store knowledge for their area of responsibility
Leadership and management experience preferred
Strong operations, retail and/or field experience required
Ability to partner/communicate well with the field/stores
High sense of urgency in responding to field needs
Strong big picture; strategic thinking skills
Strong quantitative skills such as statistics and data analysis.

Apply on careers.homedepot.com About employer

More about this job

Skills

Customer experience
Decision making
Sales
Analytical skills
Retail operations
Process improvement
Change management
Customer insight
Communication skills
Case management
Microsoft Office
Microsoft PowerPoint
Leadership
Statistics
Data analysis

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Work requirements

Jobs in the United States