Jobs in the United States

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Added 1 min ago
Partner Program Manager
Twilio
Remote, United States
Join the team as Twilio’s next Partner Program Manager.
Added 1 min ago
OM
Phlebotomist / Administrative Assistant (Float, Monday - Friday)
One Medical
Sunnyvale, CA · San Francisco, CA
- $28 to $30 USD / hour
…journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You…
Added 1 min ago
OM
Phlebotomist / Administrative Assistant (Float, Monday - Friday)
One Medical
San Jose, CA · San Francisco, CA
- $28 to $30 USD / hour
…journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You…
Added 1 min ago
GH
Principal Program Manager
GE HEALTHCARE
Waukesha, WI
- $152,000 to $228,000 USD / year
The Global PMO Program Manager is responsible for leading complex, cross-functional transformation programs from strategy and planning through implementation and value realization. The role…
Added 1 min ago
Dishwasher
Dial Silvercrest Corp
Omaha, NE
Notify manager if dish machine malfunctions or requires maintenance.
Added 1 min ago
Global Trade Compliance Manager
Major Lindsey Africa
Downers Grove, IL
Major, Lindsey & Africa’s Interim Legal Talent group is seeking a Global Trade Compliance Manager on an interim-to-permanent basis.
Added 2 mins ago
HM
Manager, District Parts & Service
Hyundai Motor Company
Jersey City, NJ
- $80,000 to $120,000 USD / year
The District Parts & Service Manager serves as the liaison between Hyundai Motor America and the Hyundai dealerships. Works to improve dealer performance in the areas of vehicle sales,…
Added 2 mins ago
Lot Attendant/Porter
Mazda Infiniti Roseville
Roseville, CA
…reputation, pay plans, benefits and a work environment built to support our team through growth. Then, this might be the place for…
Added 2 mins ago
Manufacturing Department Head
Corning
Fairport, NY
The manager focuses on execution excellence and product ramps in a high-precision manufacturing environment. The role is accountable for delivering stable, capable, and scalable processes.…
Added 2 mins ago
PE
Assistant Division Chief
Public Employees Retirement System
CA
- $9,572 to $10,867 USD / month
…role as an Assistant Division Chief in one of CalPERS' premier Customer Services & Support…
Added 2 mins ago
DO
Administrative Analyst
Department of Industrial Relations
CA
- $6,031 to $7,547 USD / month
Under the direction of the Manager II, Special Assistant to the Director, the Analyst II supports a range of sensitive and complex functions within the Office of the Director (OD). The…
Added 2 mins ago
Revenue Recovery Specialist
ATI Restoration
Remote, United States
…revenue on completed work. The role supports Managed Repair Program (MRP), TPA, and insurance-direct files and serves as the financial extension of CORE Compliance for program…
Added 2 mins ago
TH
PCT/Clerk--Pre-Op/Recovery--Part-Time (Days)
Trinity Health - Michigan
Ann Arbor, MI
- Part-time
Student nurses must have completed their nursing fundamentals class of a BSN program
Added 2 mins ago
PCT--Pre-Op/Recovery-Contingent
Trinity Health - Michigan
Ann Arbor, MI
Student nurses must have completed their nursing fundamentals class of a BSN program
Added 3 mins ago
Construction Account Manager
UBLIC SERVICES OF NEW JERSEY, LLC
Tinton Falls, NJ
POSITION SUMMARY: Within a designated market, the Construction Account Manager is responsible for identifying leads and proactively prospecting and selling temporary waste removal to…
Added 3 mins ago
General Manager - Manufacturing (Polymer Center)
ublic Polymers II
Indianapolis, IN
…sustainable world, a cutting-edge opportunity awaits a General Manager to lead the Company’s Polymer Center operations, which includes P&L responsibility for all facets of the rPET flake…
Added 3 mins ago
Technology Consulting - Financial Services - Manager - Financial Crime
EY
Hoboken, NJ · New York, NY · Jericho, NY · Iselin, NJ · Charlotte, NC
To qualify for the role you must have
Added 3 mins ago
E
Con-TC - AI and Data - Ent Data - Data Eng and Arch - Data Eng - Mgr - Multiple Posititions- 1759549
EY
Atlanta, GA
- $179,475 USD / year
Must have 2 years experience in at least one of the following sectors: Public; Utilities; Life sciences; Advanced manufacturing; Healthcare · Must have 1 year of program management experience using at least 1 of the following technology stacks: Python; R; Julia; SQL
Added 3 mins ago
Account Manager SMB- Business Sales
Cellco Partnership
San Antonio, TX
With your sales experience, ability to efficiently manage your time, excellent customer relations skills, and excitement for technology, you'll deliver outstanding and innovative business…
Added 4 mins ago
U
Sr Operations Manager, US&C Marketplace Ops
Uber
New York City, NY · San Francisco, CA
- $131,000 to $145,000 USD / year
As a Senior Operations Manager on the team, you’ll help shape marketplace strategy and performance, leveraging data to understand how the marketplace is performing, identify opportunities,…
Added 4 mins ago
AH
Cashier
Ace Hardware
Bozeman, MT
- $18 to $24 USD / hour
Schedule: Must be able to work opening shifts (7:30AM), closing shifts (until 8PM), mid-day shifts, and one weekend day
Added 4 mins ago
Meat Cutter
Harp's Food Stores
Millington, TN
Customer Service/Hospitality – I completely understand what delivering more than expected means in regards to great customer service. I remove any barriers impeding customer service. I…
Added 5 mins ago
GC
DONOR RELATIONS MANAGER
GRAND CANYON CONSERVANCY
Remote, United States
- $80,000 USD / year
The position is remote, with a geographic requirement that the incumbent must live within a five-hour radius of the South Rim of the Grand Canyon
Added 5 mins ago
Credit Trainee
Ferguson Enterprises, LLC
Garner, NC
This is an 8–12 month program where the associate is active in the operation of the business. This includes time in the warehouse, on the sales counter, riding with delivery drivers,…
Added 5 mins ago
Food Service Director
Healthcare Services Group, Inc.
Gambrills, MD
The Department Manager oversees the food service program at a single site, ensuring high food quality standards, inventory management, food safety, and customer service. This role requires…

The Home Depot

Manager ePro Ops Support

Atlanta, GA, United States

Apply on careers.homedepot.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

Position Purpose:

The Manager eProcurement Ops Support plays a critical role in driving customer satisfaction, retention, and business growth for The Home Depot’s eProcurement platform. This leader oversees the Inside Sales Support team serving ePro customer accounts, delivering the hands-on support that automated processes cannot, including order processing issue resolution, invoicing, invoice reconciliation, and fulfillment support, to ensure customers receive accurate, on-time fulfillment and a consistently exceptional end to end service experience.

This role is responsible for transforming the support model into a scalable, account-centric model that aligns resources to key account customers. The Manager will build the foundational components needed to support significant growth and deliver excellent customer experience, including workflows, issue resolution processes, account ownership, and success measures.

The Manager also oversees day-to-day operations, develops talent and talent pipeline, ensures high service levels through data-driven decision-making and a proactive problem-solving mindset. The role identifies, analyzes, and delivers compelling customer insights that drive clear business actions and outcomes.

This role partners closely with cross-functional teams, including national sales and account management, sales operations and enablement, eProcurement platform and technology teams, HR, and the Pro Digital Experience Team, to deliver best in class inside sales and operations support aligned with Home Depot’s national accounts business goals. Strong leadership, change management, communication, and analytical skills are essential, as the position leads workstreams to meet business priorities and supports The Home Depot’s commitment to providing the highest level of service.

Key Responsibilities:

Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements.
Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
Manage issues and roadblocks that arise related to their area of responsibility.
Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
Maintain knowledge base regarding specific operations and processes within store operations
Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).

Direct Manager/Direct Reports:

Direct and indirect reports typically include 2-5 Business Analysts.
Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.
Typically procedures for analyzing situations and making conclusions are very diverse.
Typically considers among many different options or procedures when solving problems.
Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.

Minimum Qualifications:

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications:

Experience leading a support or operations team through significant change or transformation
Proven change management skills, including stakeholder alignment and driving adoption of new processes
Experience leading and developing teams in inside sales support, customer operations, or account management environments
Strong analytical skills, with the ability to turn data into customer insights and business actions
Experience supporting large enterprise or national B2B customers
Ability to collaborate with and influence cross-functional teams
Ability to manage escalations and resolve disputes with internal and external customers
Excellent written and verbal communication skills
Hands-on experience with CRM and case management tools
Working knowledge of Microsoft Office Suite, including PowerPoint

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

No additional education

Minimum Years of Work Experience:

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

Strong business, functional and/or store knowledge for their area of responsibility
Leadership and management experience preferred
Strong operations, retail and/or field experience required
Ability to partner/communicate well with the field/stores
High sense of urgency in responding to field needs
Strong big picture; strategic thinking skills
Strong quantitative skills such as statistics and data analysis.

Apply on careers.homedepot.com About employer

More about this job

Skills

Customer experience
Decision making
Sales
Analytical skills
Retail operations
Process improvement
Change management
Customer insight
Communication skills
Case management
Microsoft Office
Microsoft PowerPoint
Leadership
Statistics
Data analysis

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Work requirements

Jobs in the United States