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R
Key Account Executive Sales Manager
Reconomy
Remote, United States
- $110,000 to $130,000 USD / year
…within an asset-light model, this role sells outsourced waste program management – leveraging a national vendor network, consolidated invoicing, cost optimization, landfill diversion…
Added 1 min ago
Product manager, Engineering Deployment & Scale-up
Starbucks Coffee Company
WA
Now Brewing – product manager – Engineering Deployment & Scale-up! #tobeapartner
Added 1 min ago
ARPA-H Senior Scientist / Engineer (Regenerative Medicine & Advanced Biological Systems)
ECS FEDERAL LLC
Remote, United States
In this role, you will collaborate with the ARPA-H Program Manager and team to effectuate bold ARPA-H research initiatives, support the development, funding, and management of new and…
Added 1 min ago
TM
Outreach Worker
Transitions Mental Health Asso
San Luis Obispo, CA
- $25.5 to $33.99 USD / hour
4. Complete program paperwork: this may include individual client files, evaluating and charting client progress, time sheets.
Added 1 min ago
CO
Chemist Biologist
City of Janesville Wisconsin
Janesville, WI
- $32.44 USD / hour
Collects and analyzes samples from industries that are in our Pre-treatment Program.
Added 1 min ago
BH
OutPat Nurse Care Mgr (48020)
BAYCARE HEALTH PARTNERS INC
Northampton, MA
- $94,775 to $128,225 USD / year
The Outpatient Nurse Care Manager is responsible for managing the complex patients that are included in the risk contracts. They are responsible for the management of care for this defined…
Added 2 mins ago
Group Product Manager, Privacy
Ford
United States
As a Group Product Manager, you will lead a small team solving core customer problems. The solutions you help to champion will create an elevated customer experience.
Added 2 mins ago
Sr Commercial Manager
S&P Global Inc.
NY
The Role: In this role as a Senior Commercial Manager within S&P Global Energy, you will be responsible for developing new client relationships and driving net sales growth across key…
Added 2 mins ago
JC
8949 - Planner III (Development Services)
Jackson County
Medford, OR
- $34.91 to $46.68 USD / hour
Coordinates current planning activities; schedules and monitors the work of division personnel as assigned by Program Manager and Director.
Added 2 mins ago
Sr. Meeting Event Manager
Maritz Global Events Inc
United States
Manage event operations including hotel blocks, registration, inventory management, and program logistics for large and complex meetings
Added 3 mins ago
Portfolio Manager Sr - Commercial
UMB BANK NA
Phoenix, AZ
The Sr. Portfolio Manager is responsible for assisting loan officers in the portfolio management activities (generally largest and most complex loans). This role will manage assigned credit…
Added 3 mins ago
Director of Human Resources Operations and Employee Services
Bankwell Financial Group
New Canaan, CT
…foundation by improving processes, clarifying ownership, enhancing manager support, and delivering exceptional employee service. This leader will ensure that HR operates with consistency,…
Added 4 mins ago
Partnership Manager, Connected Warfare
Anduril Industries
Costa Mesa, CA
We are seeking an experienced, results-driven, Partnership Manager to join our Mission Command business line and help lead the partnership strategy for the Next Generation Command and…
Added 4 mins ago
S
Student Dining General Manager
Stanford
Stanford, CA
- $89,179 to $110,501 USD / year
The Dining Hall Manager reports to the Senior Director of Student Dining within Stanford Residential & Dining Enterprises (R&DE) and serves as the on-site operational leader responsible for…
Added 4 mins ago
Senior Sales Manager
White Lodging
Austin, TX
The Senior Sales Manager is responsible for building relationships with clients, selling hotel services, and managing the booking process through the Delphi or CI system. Key…
Added 4 mins ago
Dual Senior Sales Manager
White Lodging
Austin, TX
The Senior Sales Manager is responsible for building relationships with clients, selling hotel services, and managing the booking process through the Delphi or CI system. Key…
Added 5 mins ago
IG
Technical Program Manager
Insight Global
Seattle, WA
- From $88 USD / hour
- Lead and coordinate complex programs across product, engineering, merchandising, and business teams to ensure successful delivery of key initiatives
Added 6 mins ago
K
Technical Program Product Manager
Kforce
Austin, TX
- $83 to $91 USD / hour
Kforce has an enterprise client seeking a Technical Program Product Manager II in Austin, TX.
Added 6 mins ago
K
Global Trade Control/Services Template Sr. Manager
Kforce
Remote, United States
- $68 to $73 USD / hour
Kforce has a client that is seeking a Global Trade Control/Services Template Senior Manager in Clifton, VA.
Added 6 mins ago
Patient Financial Advocate
firstsourc
United States
Actively participate in and remain aware of the Corporate Compliance Program.
Added 6 mins ago
Operator, Drawing I
Southwire Company LLC
Carrollton, GA
Once trained in more complex jobs, employee may be required to fill the position in the event of absence or vacancy
Added 6 mins ago
SH
Case Manager II
Sutter Health
Sacramento, CA
- $82.48 to $115.46 USD / hour
…patient safety, and organizational stewardship for patients with complex acute and post-acute care…
Added 6 mins ago
Sr Claim Specialist
ACS Auto Club Services, Inc.
Remote, United States
Reports to (job title): Claim Manager as appropriate
Added 6 mins ago
Claim Specialist
ACS Auto Club Services, Inc.
Remote, United States
Employees assigned to Auto Physical Damage (“APD”) claim unit will handle complex claims involving settling Total Losses, inspecting vehicles and preparing estimates of damage. If in the…
Added 6 mins ago
Claim Specialist
ACS Auto Club Services, Inc.
Remote, United States
Employees assigned to Auto Physical Damage (“APD”) claim unit will handle complex claims involving settling Total Losses, inspecting vehicles and preparing estimates of damage. If in the…

HOME DEPOT U.S.A., INC.

Services Manager Ops Process

United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

Manage and optimize Services operations by identifying operational challenges, designing scalable solutions, and driving continuous improvement initiatives that elevate field execution and business performance. Leverage quantitative data, business intelligence, digital tools (including AI capabilities) and field insights to diagnose root causes, establish baseline metrics, and measure post-implementation results. Partner directly with field teams to co-develop practical solutions, structure and lead operational pilots, and scale proven programs across the network. Collaborate seamlessly across cross-functional Services teams - including Merchandising, Sales, Field Operations, Finance, Human Resources, and Analytics - to align operational priorities, drive change management, and deliver measurable gains in productivity, customer satisfaction, and profitability.

Key Responsibilities:

20% Develop and Implementation - Develop and implement changes that improve overall services operations processes that are likely to add value to the organization’s bottom line. Manage/drive core services operations projects and/or process improvements.
15% Manage day-to-day process - Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
10% Analyze Components - Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
10% Analyze Industry - Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
10% Communicate Effectively - Communicate effectively and build strong, effective partnerships with the field/service providers and throughout The Home Depot.
10% Maintain Knowledge Base - Maintain knowledge base regarding specific operations and processes within store operations.
10% Manage Issues & Roadblocks - Manage issues and roadblocks that arise related to their area of responsibility.
10% Training - Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
5% Anticipate Field and Service Provider Needs - Respond proactively to unanticipated field and service provider needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.

Direct Manager/Direct Reports:

This Position typically reports to Senior Manager Ops Process.
This role has 0 direct reports.

Travel Requirements:

Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be 18 years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications:

3+ years of experience in process improvement, operations management, corporate consulting, or operational analytics - preferably within retail, field installation services, or home services operations.
Proven track record of structuring, launching, and managing operational pilots and proofs-of-concept, iterating based on field feedback, and successfully scaling solutions across a multi-unit or field environment.
Demonstrated ability to query, analyze, and synthesize complex operational datasets to identify inefficiencies, build business cases, and track pre- and post-launch KPIs/ROI.
Ability to build consensus and partner cross-functionally across Merchandising, Sales, Field Leadership, Finance, HR, and Analytics, effectively influencing stakeholders without direct authority.
Strong field-advocacy mindset with direct experience partnering with field managers and service providers to understand store/job-site realities and drive front-line operational adoption.
Working proficiency with data querying and cloud analytics tools (e.g., SQL, Google BigQuery) and BI visualization platforms (e.g., Tableau, Power BI) to independently generate actionable operational reporting and diagnostics.
Familiarity with structured operational methodologies (e.g., Lean Six Sigma, Kaizen, Agile, or Project Management Professional [PMP] certification).

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

No additional education

Minimum Years of Work Experience:

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

No previous leadership experience

Preferred Leadership Experience:

1+ year of previous leadership experience

Certifications:

Certified Project Management Professional (PMP)

Competencies:

Action Oriented
Manages Ambiguity
Communicates Effectively
Strategic Mindset
Strong business, functional and/or store knowledge for their area of responsibility
Strong operations, retail and/or field experience required
Ability to partner/communicate well with the field/stores
High sense of urgency in responding to field needs
Strong big picture; strategic thinking skills
Strong quantitative skills such as statistics and data analysis

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More about this job

Skills

Retail operations
Process improvement
Operations management
Merchandising
Sales
Leadership
SQL
BigQuery
Tableau
Microsoft Power BI
Reporting
Lean manufacturing
Agile
PMP
Statistics
Data analysis

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