Jobs in the United States

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Added just now
ERP Second Level Support (RUN) Senior Analyst
Vertiv
Westerville, OH
As a qualified first line of defense within the ERP Second Level Support team, this role partners with the Shift Manager, Domain Head, Junior Analysts, ERP Tech Factory, and ERP Product…
Added just now
Application Development & Support Senior Analyst
Vertiv
Westerville, OH
As a qualified first line of defense within the ERP Second Level Support team, this role partners with the Shift Manager, Domain Head, Junior Analysts, ERP Tech Factory, and ERP Product…
Added 1 min ago
Digital Product Owner II - Hybrid
Blue Cross Blue Shield Arizona
Phoenix, AZ
Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week · Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week
Added 1 min ago
Critical Facilities Lead Engineer
Salute Inc.
Cheyenne, WY · Greeley, CO · Fort Collins, CO
The Critical Facilities Engineer III serves as a senior-level contributor within the site-level Data Center Operations team, reporting directly to the Manager of Engineering Operations.…
Added 1 min ago
Senior Store PRO
USA GPC Genuine Parts Company
Dallas, TX
The Senior Store Pro is responsible for delivering accurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop…
Added 1 min ago
Store PRO
USA GPC Genuine Parts Company
Culpepper, VA
Customer satisfaction and service quality (CSAT, repeat business)
Added 1 min ago
UG
Store PRO
USA GPC Genuine Parts Company
Highland, NY
- $20.25 USD / hour
Customer satisfaction and service quality (CSAT, repeat business)
Added 1 min ago
Senior Store PRO
USA GPC Genuine Parts Company
New Kingstown, PA
The Senior Store Pro is responsible for delivering accurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop…
Added 2 mins ago
TN
The North Face: Assistant Manager - Las Vegas Premium Outlets
The North Face
United States
- $22.68 to $34.02 USD / hour
As the Assistant Store Manager, you will lead, develop, and motivate a team of Brand Advocates to deliver consistent, best-in-class customer experience that reflects our brand values and…
Added 3 mins ago
Senior Contract Manager
Humana Inc.
Remote, United States
The Senior Contract Manager serves as a strategic contracting advisor responsible for leading complex contract negotiations, managing high-value and high-risk supplier agreements, and…
Added 3 mins ago
Manager 2, Software Engineering - Virtual Expert Platform
Intuit
San Diego, CA
Join the Virtual Expert Platform (VEP) team as a Senior Manager for Assisted Services. The team builds and manages the platform and services that connect customers with experts across…
Added 3 mins ago
Specialty Assistant Store Manager
HOME DEPOT U.S.A., INC.
United States
50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer…
Added 3 mins ago
Events Manager, Off-Shelf Merchandising
HOME DEPOT U.S.A., INC.
United States
The Events Manager is responsible for supporting planning, development, and communication of Merchandising Events for the stores. This individual will communicate inventory requirements,…
Added 3 mins ago
Merchandising Assistant Store Manager
HOME DEPOT U.S.A., INC.
United States
50% - Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer…
Added 3 mins ago
Assistant Store Manager - Specialty
HOME DEPOT U.S.A., INC.
United States
50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer…
Added 4 mins ago
LR
Sales Manager
LZB Retail, Inc.
San Bernardino, CA
- $22 USD / hour
…relationships, and deliver results? Join La-Z-Boy as a Sales Manager and take the lead in driving store sales while developing a high-performing sales…
Added 5 mins ago
Store Manager - Cedar Hill
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United States
As Store Manager, you will grow the company brand by delivering best-in-class service and bringing to life a distinctive world of adult beverages and more for our customers. You will manage…
Added 5 mins ago
Executive Chef, Glacier Park Collection
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MT
The Executive Chef provides overall culinary leadership for Glacier Park Collection food and beverage operations and is accountable for culinary execution, food quality, kitchen safety,…
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Hotel Manager, Denali Cabins
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Added 6 mins ago
Banking Center Senior Relationship Banker- Rocky Point, NY
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Assists Banking Center Manager with achievement of banking center sales, customer service, P&L management, operations, and employee development.
Added 6 mins ago
JW
Service Coordinator
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- $65,000 to $75,000 USD / year
The Service Coordinator plays a critical role in supporting daily service operations by coordinating technician schedules, dispatching service calls, and maintaining effective communication…
Added 7 mins ago
Staff Accounting Manager
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San Jose, CA
Lyten is seeking a Staff Accounting Manager for a hands-on individual-contributor position with no direct reports. The role requires at least 7 years of progressive accounting experience in…
Added 8 mins ago
Manager of Denials
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+ Lead Operations: Direct denial management and appeal strategies to maximize revenue recovery.
Added 8 mins ago
Division Administrator (DA) – Advanced Electromagnetics Division (AED)
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This role ensures efficient, consistent, and well-coordinated administrative operations across AED, allowing the Division Manager to focus on strategic priorities, business growth, and…
Added 8 mins ago
Director, Corporate Engagement – LLA Sales
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Applicants must live within a reasonable commutable distance to a Year Up United location · Starting January 5, 2026, employees are expected to work on-site at least two days per week (Monday through Thursday dependent on job requirements)

HOME DEPOT U.S.A., INC.

Manager ePro Ops Support

United States

Apply on homedepot.wd5.myworkdayjobs.com About employer

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Manager eProcurement Ops Support plays a critical role in driving customer satisfaction, retention, and business growth for The Home Depot’s eProcurement platform. This leader oversees the Inside Sales Support team serving ePro customer accounts, delivering the hands-on support that automated processes cannot, including order processing issue resolution, invoicing, invoice reconciliation, and fulfillment support, to ensure customers receive accurate, on-time fulfillment and a consistently exceptional end to end service experience.

This role is responsible for transforming the support model into a scalable, account-centric model that aligns resources to key account customers. The Manager will build the foundational components needed to support significant growth and deliver excellent customer experience, including workflows, issue resolution processes, account ownership, and success measures.

The Manager also oversees day-to-day operations, develops talent and talent pipeline, ensures high service levels through data-driven decision-making and a proactive problem-solving mindset. The role identifies, analyzes, and delivers compelling customer insights that drive clear business actions and outcomes.

This role partners closely with cross-functional teams, including national sales and account management, sales operations and enablement, eProcurement platform and technology teams, HR, and the Pro Digital Experience Team, to deliver best in class inside sales and operations support aligned with Home Depot’s national accounts business goals. Strong leadership, change management, communication, and analytical skills are essential, as the position leads workstreams to meet business priorities and supports The Home Depot’s commitment to providing the highest level of service.

Key Responsibilities:

Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements.
Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
Manage issues and roadblocks that arise related to their area of responsibility.
Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
Maintain knowledge base regarding specific operations and processes within store operations
Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).

Direct Manager/Direct Reports:

Direct and indirect reports typically include 2-5 Business Analysts.
Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.
Typically procedures for analyzing situations and making conclusions are very diverse.
Typically considers among many different options or procedures when solving problems.
Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.

Minimum Qualifications:

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications:

Experience leading a support or operations team through significant change or transformation
Proven change management skills, including stakeholder alignment and driving adoption of new processes
Experience leading and developing teams in inside sales support, customer operations, or account management environments
Strong analytical skills, with the ability to turn data into customer insights and business actions
Experience supporting large enterprise or national B2B customers
Ability to collaborate with and influence cross-functional teams
Ability to manage escalations and resolve disputes with internal and external customers
Excellent written and verbal communication skills
Hands-on experience with CRM and case management tools
Working knowledge of Microsoft Office Suite, including PowerPoint

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

No additional education

Minimum Years of Work Experience:

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

Strong business, functional and/or store knowledge for their area of responsibility
Leadership and management experience preferred
Strong operations, retail and/or field experience required
Ability to partner/communicate well with the field/stores
High sense of urgency in responding to field needs
Strong big picture; strategic thinking skills
Strong quantitative skills such as statistics and data analysis.

Apply on homedepot.wd5.myworkdayjobs.com About employer

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Jobs in the United States