Job Summary:
The Solution Delivery Analyst serves as a vital business representative for various initiatives, ensuring that stakeholder satisfaction and business value are realized through the delivery of technology solutions. This role requires a deep sense of curiosity to understand the current state and work objectively to develop clear solution requirements through influence, facilitation, and communication. The individual is expected to map process flows, capture requirements, create user stories, document findings in a format understandable to both stakeholders and technology teams, and thoroughly test the developed application to ensure a high-quality product is released to production. Adaptability in messaging to suit the audience and bridging the communication gap between different stakeholder groups is essential. This role involves working closely with stakeholders such as Project Managers, Scrum Masters, Product Managers, and Development Teams to support risk management activities related to project or effort scope. Driving consensus toward a solution and facilitating communication among all parties is critical. Establishing a close relationship built on trust, transparency, and collaboration with both business partners and IT teams is paramount to ensuring alignment and success. The Solution Delivery Analyst will take an emissary approach in fostering change management between our IT and business partners, ensuring a smooth transition and adoption of new solutions.
The incumbent in this position is expected to model the following practices daily:
- Demonstrate alignment with the company's mission and core business values.
- Collaborate with key internal/external resources.
- Participate in ongoing self-development.
- Influences change management between IT and business partners, acting as an emissary.
Essential Functions
- Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
- Captures business processes, requirements, capabilities, features, and data requirements for new and existing software product solutions.
- Gathers data, creates process flow diagrams/ process maps/ functional design documents, captures design interfaces, identifies root cause, provides solid solutions, analyzes inputs and outputs to arrive at logical conclusions.
- Translates business requirements into user stories for technical teams, ensures test cases are written and executed to meet the business needs.
- Creates readable and functional documentation which may include Joint Application Development (JAD,) screen designs, report layouts, features, stories, use cases, and data models mapping inputs, outputs, interfaces, etc.
- Drives continuous improvements for standards and processes.
- Recommends method and procedural changes; defines and documents improvements.
- Synthesizes information gathered from multiple sources, assisting in the identification of symptoms and root causes; Works with IT and business leadership to develop alternative solutions and address the organizational pain within resource and schedule constraints.
- Facilitates face-to-face encounters with our business partners regularly with, to gather requirements and understand the business ask; also conducts sessions to align on the priority, discuss requirements, demo completed work, and solicit and embrace feedback from others.
- Drives, influences, and leads team-member peers in designing and defining solutions which may include the ideation, discovery, initiation, and business requirements phases of an initiative.
- Leads change management in a delicate manner to ensure business and IT partners are comforted through transformation and delivery.
- Partners with the Project Managers, Scrum Masters, and Product Managers through the entire software development life cycle to ensure clear objectives are defined and documented. Defines a clear definition of done, ensure the execution of deliverables meet requirements and business need, and user stories are closed out appropriately based on specified documented requirements.
- Leverages data-driven problem-solving techniques and analytical rigor to complete, document, speaks to risk analysis, and influences solutions to help stake holders make informed decisions.
- Identifies risks associated with business activities to ensure they are effectively measured and monitored.
- Partners with IT teams to ensure clear understanding of business requirements.
- Works with training team to document system scenarios and identify roles impacted to help develop a change management/training plan.
- Leads business process modeling and generates applicable functional testing scenarios for the technical teams.
- Leads the quality assurance process to ensure features and functions have been enabled and optimized.
- Creates and maintains documentation and standard-operating procedures (SOPs) related to usage of software products. Supports IT Change Control & Prioritization meetings and helps in the discovery and estimating of impact of change on end user experiences.
- Researches, identifies, and influences industry best practices and trends to increase effectiveness of products and systems.
- Provides training and guidance, as needed, to business users and IT teams on supported applications.
- Reviews and identifies system specifications and user requirements to develop test cases.
- Creates detailed test cases covering various scenarios and edge cases.
- Manually or automatically executes test cases and records results.
- Creates automated test cases and plans as needed.
- Identifies and reports bugs with clear descriptions and necessary details to the development team.
- Verifies that bug fixes do not introduce new issues.
- Ensures code releases do not introduce production issues or breaking changes.
- Conducts testing after software deployment to ensure quality in the live environment.
- Develops and maintains clear and comprehensive test documentation, including test plans, test cases, and defect reports.
- Always works safely and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
- Performs other duties as assigned.
Knowledge, Skills, and Abilities
- Excellent communication skills with the ability to translate complex concepts into simplified solutions and present them in a straightforward and understandable manner to multiple stakeholders.
- Ability to clearly identify, document and breakdown requirements from an epic down to story level in an organized and understandable format.
- Outstanding meeting facilitation and leadership skills with the ability to maximize meeting time to reach objectives while minimizing distractions and interruptions.
- Ability to work effectively with assigned stakeholders in a team environment where flexibility, collaboration, and adaptability are required.
- Strongly skilled in process elicitation, internal customer research, and requirements discovery to create meaningful documentation including: process flows and flow charts, data flow diagrams, use cases, user stories, and functional design thinking artifacts.
- Ability to learn new tools quickly, dive right in, roll up their sleeves and “get things done”.
- Self-driven individual who can quickly make correct decisions and “think on their feet”.
- A strong understanding of both waterfall and agile frameworks and an ability to transition and adapt seamlessly between the two.
- A strong understanding of Agile methodology and an ability to advocate and educate others.
- Ability to deliver business value results and solutions.
- Ability to influence scope change process and issue identification/resolution.
- Ability to execute in a fast pace, rapid iteration environment while balancing multiple priorities.
- Ability to mentor peers in document processes to capture requirements.
- Ability to execute medium to high priority initiatives with little to no guidance.
- Strong understanding of different testing types (functional, regression, performance, etc.) and ability to design appropriate test cases.
- Other traits/characteristics: Curiosity, humility, logic, creativity, clarity, empathy, coachability, self-starting, leadership, influence.
Requirements
Data SDA
- Salesforce, Microsoft Dynamics 365, Snowflake, Power Platforms Specific Knowledge, Skill, and Ability.
- Analyze, diagnose and resolve incidents related to Microsoft Dynamics 365 Finance and Operations.
- Analyze, diagnose and resolve incidents related to Salesforce Sales & Service and Marketing Cloud.
- Provide support for Microsoft Dynamics 365 Finance and Operations enhancements, upgrades, and migrations.
- Provide support for Salesforce Sales & Service and Marketing Cloud enhancements, upgrades, and migrations.
- Proficiency in SQL to query and manipulate data from databases.
- Exposure with enterprise data integration services such as: Mulesoft, Informatica, Azure Integration Services.
- Understanding of data models (relational, dimensional) and data normalization concepts.
- Expertise in Data Mapping.
- Familiarity with Data Governance and Cataloging.
- Understand the relevance and organization of the data as well as the structure and statistical significance of the data (e.g., trend analysis).
Salesforce SDA
- Salesforce Specific Knowledge, Skill, and Ability.
- Analyze, diagnose and resolve incidents related to Salesforce Sales & Service and Marketing Cloud.
- Provide support for Salesforce Sales & Service and Marketing Cloud enhancements, upgrades, and migrations.
Microsoft Dynamics 365 SDA
- Microsoft Dynamics 365 Specific Knowledge, Skill, and Ability.
- Analyze, diagnose and resolve incidents related to Microsoft Dynamics 365 Finance and Operations.
- Provide support for Microsoft Dynamics 365 Finance and Operations enhancements, upgrades, and migrations.
Education and Experience:
- Bachelor’s or Associate’s degree in Information Technology or related field, or equivalent work experience required
- 6 or more years of experience preferred
- Relevant Certifications Preferred such as:
- PMP or CBAP
- SAFe Certification or experience working with SAFe/Agile Methodology
- MB-300: Microsoft Dynamics 365: Core Finance and Operations
- MB-901: Microsoft Dynamics 365 Fundamentals
- Salesforce Administrator
- Salesforce Business Analyst
- Salesforce CPQ Specialist
- Salesforce Marketing Cloud Administrator
Supervisory Responsibilities:
Travel:
- Up to 15% and overnight travel may be expected
- Valid driver’s license
Physical Requirements:
- This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc
Work Environment:
- Works primarily in a professional office environment
- This role constantly uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.