Operational Training Consultant 1

Job Summary:

The Operational Training Consultant I is responsible for the training and development of operational skills/processes within the Holt Enterprise. This position is responsible for guiding employee competencies to meet core expectations, develop high performing teams, and achieve strategic business opportunities. Additionally, the Operational Training Consultant 1 conducts needs analysis, designs/develops curriculum, implements, and evaluates overall effectiveness of training programs.

The incumbent in this position is expected to model the following practices daily:

• Demonstrate alignment with the company's mission and core business values;
• Collaborate with key internal/external resources.
• Participate in ongoing self-development.

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Demonstrates competency with eLearning software and Microsoft Office Suite.
• Delivers, implements, and evaluates operational process training with our Values Based Leadership™ culture.
• Evaluates existing training programs, aligns training programs with business objectives, facilitates learning opportunities for various audiences and creates course materials and teaching aids.
• Reviews and updates operational training curriculum as instructed by Operational Training Manager.
• Promotes and reinforces operational training tools, course materials, lessons, and processes ensure integration of critical operational competencies.
• Continuously acquires new developmental and instructional skills essential for sustained, productive, and professional operational training/coaching.
• Establishes and maintains positive relationships within the enterprise.
• Solicits feedback, analyzes information, and demonstrates sound decision- making/judgement skills.
• Maintains confidentiality in alignment with Values-Based Leadership™ culture and organizational guidelines.
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties assigned.

Knowledge, Skills, and Abilities

• Demonstrates strong operational skills and understanding within assigned area of responsibility, specifically related to operations, sales, and service – including applicable software used for operations, service, and sales.
• Exceptional customer service and relationship-building skills.
• Excellent communication and interpersonal skills to establish working relationships with each level of the organization.
• Excellent formal presentation skills both in person and virtual before both small and large groups.
• Exceptional organizational, time management, multi-tasking skills, and attention to detail.
• Driven and results-oriented with a focus on meeting business objectives.
• Proficient with MS Office Word, Excel, Outlook, Power Point, etc.
• Understands the implications of new information for both current and future problem-solving and decision-making.
• The ability to listen to and understand information and ideas presented through spoken words and sentences.

Requirements

Education and Experience:

• Two years of work-related skill, knowledge, or experience are required. Four or more years of experience preferred.
• High school diploma or equivalent with some college coursework or an equivalent combination of education and experience preferred.
• Valid driver’s license required.

Supervisory Responsibilities:

• None.

Travel:

• Some travel within enterprise, up to 25% is to be expected.

Physical Requirements:

• This role frequently communicates with others, must be able to exchange accurate information in these situations.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc.
• Must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue.
• Frequently moves materials or equipment weighing up to 30 pounds.
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina.
• Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climbing up and down the ladder.
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work.
• Safety training required; PPE required outside of office/parking lot area.

Work Environment:

• This job is generally performed in a professional office environment.
• Occasionally works outdoors and may be exposed to weather extremes conditions that include inclement weather, heat, cold, and humidity.
• Noise level may be loud at times.
• Exposure to small quantities of chemicals, steam, high-pressure water, and high- speed rotating equipment.
• On occasion time is spent in confined spaces and high places.
• Frequently works at a fast pace with unscheduled interruptions.

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.