Archived listing. The details below describe a past opening.
Hogan is now part of the Enterprise Mobility portfolio of brands. As part of the Enterprise Mobility portfolio of brands, Hogan is excited to provide our employees with access to enhanced benefits, resources, and career opportunities. Hogan Transportation is a 100-year-old full-service transportation and logistics company operating throughout North America. Through its transportation, logistics, truck leasing and fleet maintenance operations, Hogan provides customized solutions backed by a tradition of unparalleled service, first-class equipment, and advanced technology. From the relationship-driven service we deliver every day to the communities we support through our giving efforts, team members like you are what make our business thrive.
Job Summary
The Service Supervisor assists in coordinating the activities and responsibilities in the shop.
Essential Duties and Responsibilities
- Supervises the work of service employees to ensure adherence to quality standards, deadlines and proper procedures.
- Implements departmental policies, procedures and service standards in conjunction with management.
- Plans ahead to meet service deadlines.
- Trains employees in the areas of company policies and job duties.
- Analyzes financial activities of the department and provides input into the budget planning and preparation process.
- Designs, implements and evaluates staff training and development programs, customer service initiatives and performance measurement criteria.
- Applies knowledge of DOT regulations to department operations.
- Identifies employee training needs and sets development goals for on the job, internal or external training.
- Maintains a safe work environment.
- Other duties as required.
Requirements
- High school diploma or GED required
- 5+ years truck maintenance experience required; 1-3 years of management experience preferred
- Strong organizational skills with great attention to detail
- Excellent customer service and phone etiquette skills
- Excellent communication skills, both verbal and written
- Proficient in Word, Excel and the internet