Ford Lincoln Service Advisor

Overview

Handle customers throughout the entire service experience with their satisfaction as the number one priority.

Responsibilities

• Remain at or above manufacturer CSI standard.
• Meet all production metrics as prescribed by Management.
• Process all documentation to state and/or manufacturer standard.
• Complete all required training for Certification as prescribed by Management.

Qualifications

• High School Diploma
• 1-2 years’ experience in a customer service orientated environment preferred
• Can adapt and embrace change with an internal and external customer centric mindset
• Act as an advocate for teammates and have a strong commitment to technology advancement
• Possesses effective communication skills: oral, written, listening.
• Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.