Resort Director

Resort Director - Trilogy at Redmond Ridge (Redmond, WA)

Nestled in the scenic rolling hills of Redmond, Washington, Trilogy at Redmond Ridge is a premier, resort-style 55+ community surrounded by lush forests, walking trails, and a vibrant social atmosphere. The Cascade Club serves as the heart of the community - offering exceptional amenities, hospitality, and experiences that enrich the lives of our residents and guests.

We are seeking an experienced and dynamic Resort Director to provide strategic leadership and operational oversight for all Cascade Club departments. This senior leadership role is ideal for a hospitality or resort professional who thrives in a member-focused environment, values, collaboration and is passionate about creating exceptional community experiences.

We are offering Benefits after 60 days and providing a starting compensation range at $125K - $130K/Annually.

This position will oversee three direct reports.

Responsibilities:

• Club Leadership
• Provide executive leadership for all Cascade Club operations, staff, and facilities.
• Foster a strong sense of community by building meaningful relationships with residents, guests, Board members and staff.
• Serve as a key liaison between HOAMCO, the Residential Community Association (RCA), all Club department leaders, and Board members.
• Collaborate with the Board on goal setting and strategic planning for all Club operations.

Operational & Financial Oversight:

• Oversee daily operations of all Club departments to ensure service excellence and operational efficiency.
• Establish and monitor performance metrics (KPI's) to support member satisfaction and financial goals.
• Lead annual budget development an oversee ongoing financial performance, including monthly reporting and variance analysis.
• Review invoices, contracts, and service agreements to ensure fiscal responsibility and quality service delivery.

People & Team Leadership:

• Directly supervise Club department leaders and provide oversight for all Club staff.
• Lead hiring, training, performance management, and professional development initiatives.
• Coordinate and facilitate regular staff and leadership meetings.
• Promote a positive, professional and accountable workplace culture.

Communication & Governance:

• Maintain transparent, timely and professional communication with the Board, committees, residents and vendors.
• Attend Board, committee, and community meetings as required.
• Ensure compliance with governing documents, community standards, and applicable laws.
• Collaborate on community communications to ensure accuracy and timely distribution.

Risk Management & Strategic Planning:

• Support risk management and insurance compliance efforts.
• Partner with RCA Leadership to facilitate long-range and strategic planning initiatives.
• Leverage company and vendor resources to implement Board directives and community objectives.

Qualifications:

• Minimum 5 years of progressive leadership experience in resort, club or hospitality management.
• Proven Ability to manage complex operations with a strong focus on service excellent.
• Demonstrated financial acumen, including budgeting, forecasting and cost control.
• Exceptional communication, leadership and relationship-building skills.
• Bachelor's degree in Hospitality Management, Business Administration or a related field required.

Why Join HOAMCO?

Since 1991, HOAMCO (Homeowners Association Management Company) has been a leader in community association management, currently managing over 600 communities across six states - and we’re still growing! At HOAMCO, we value teamwork, integrity, and exceptional service. This is an exciting opportunity to be part of a company that makes a real impact in communities.

This is an exciting opportunity to lead a premier resort-style community while being supported by a growing organization that values professional development, innovation and meaningful impact.