Executive Director, Onsite Management

The Executive Director is the senior on-site leader responsible for executing the strategic vision of a large-scale community while enhancing the overall homeowner and resident experience. Serving as a trusted advisor to the Board of Directors and volunteer committees, this role provides leadership across operations, finance, governance, and community engagement, ensuring compliance with governing documents, state laws, and the community management contract while fostering a strong sense of community and service-focused culture.

RESPONSIBILITIES

• Provide overall leadership and direction for ONSITE community operations, including administrative, financial, operational, and technical oversight of staff and service partners.

• Act as the primary advisor and liaison to the Board of Directors and committee members on policies, procedures, and governance best practices.

• Recruit, hire, train, supervise, and mentor dedicated community managers to support professional growth and operational excellence.

• Assist in preparation of annual budgets, reserve studies, and variance reporting to ensure financial stability and transparency.

• Facilitate long-range strategic planning and annual goal setting aligned with Board objectives and community needs.

• Assist dedicated managers with Execute Board-approved projects and initiatives to improve community services, amenities, and resident satisfaction.

• Build and maintain relationships with board members and developers, to ensure client satisfaction and retention.

• Ensure compliance with governing documents, company policies, management contracts, and applicable federal, state, and local laws.

REQUIREMENTS

Qualifcations & Experience

• Minimum of seven years of experience in on-site, large-scale community association management.

• Additional advanced certifications or degrees preferred (e.g., CPM, MBA).

• Strong background in community operations, budgeting, and financial management.

• Working knowledge of laws, regulations, and governing documents related to community associations (highly preferred).

• Successful completion of pre-employment background check, drug screening, and motor vehicle record review, if driving is required.

• Ability and willingness to travel approximately 25% of the time, including overnight travel as business needs require.

Skills & Competencies

• Executive-level leadership and people management capabilities.

• Exceptional communication skills, including the ability to speak, write, and present effectively to diverse audiences.

• High level of professionalism, customer service orientation, and relationship-building ability.

• Strong organizational, strategic planning, and problem-solving skills.

• Conflict resolution and decision-making skills in complex, high-visibility environments.

• Proficiency with technology and computer systems in a Windows-based environment.

PHYSICAL REQUIREMENTS

The physical requirements can vary, but generally, they may include:

• Lifting: Occasionally lift, carry, or move supplies or equipment weighing up to 25 pounds.

• Mobility: Ability to walk community grounds for extended distances and in varying weather conditions; navigate indoor and outdoor facilities as required.

• Working Conditions: Combination of office-based work, meetings, and on-site community presence. May involve attendance at evening or weekend meetings and events.

• Personal Protective Gear: Use of personal protective equipment as required when performing site inspections or related duties.

• Manual Dexterity: Ability to operate standard office equipment, computers, and mobile devices with sufficient dexterity to perform job duties effectively.

• Driving: Ability to operate a vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodation in performing the job duties as described in the job description, discuss with your manager.

WHAT WE OFFER:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!