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HH
Program Secretary
Hope House, Inc.
Albany, NY
- Up to $19.31 USD / hour
Gather financial information and forward to the Financial Case Manager.
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Program Manager, Exhibitions & Artistic Production
University of Notre Dame
Notre Dame, IN
…departments, administrative units, and external collaborators. The Program Manager of Exhibitions & Artistic Production is a critical member of the initiative’s small, highly motivated team…
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AF
Fitness Coach
Anytime Fitness - 878042
Silverdale, WA
- $23 to $28 USD / hour
You won't be alone. You'll have our morning coach, General Manager, and Assistant Manager in Silverdale, our Area Fitness Director, the coaching team across our other two locations, and us…
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Manager Of Nursing (26.27 School Year)
KIPP
St. Louis, MO
…by inspiring students and helping them discover the joy of learning. KIPP schools support our educators to help students achieve academic excellence, building the skills and confidence they…
Added 1 min ago
WA
Manager in Training
Weidner Apartment Homes
Minneapolis, MN
- $24.52 USD / hour
As a Manager in Training (MIT), you are a driven individual with the willingness to learn all aspects of operating and maintaining a valuable multi-million dollar asset in a fast-tracked…
Added 1 min ago
Property Manager I (ThirtyOne Elm - MT)
WinnCompanies
Springfield, MA
…it all possible. As an award-winning owner, developer, and manager of high-impact, mixed-income apartment communities, we are proud to be one of the nation’s leading managers of multifamily…
Added 2 mins ago
OS
School Occupational Therapist
Oxnard School District
Oxnard, CA
- $52.39 to $63.68 USD / hour
Under the direction of the Manager of Special Education, provides educationally related occupational therapy services to students with various disabilities according to the student's…
Added 2 mins ago
Director Property Management, Real Estate Management, FT, 9a-5:30p
Baptist Health South Florida
FL
A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
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Registered Nurse Case Manager, Workplace Health, FT, 8A-4:30P
Baptist Health South Florida
FL
A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
Added 2 mins ago
NM
Patient Care Tech- Surgical Inpatient Part Time Nights
Northwestern Memorial Healthcare
Lake Forest, IL
- $18.33 to $24.75 USD / hour
- Part-time
In collaboration with the Nursing Manager/Director, Clinical Nurse Specialists/Nurse Clinicians and NM Academy identifies and meets learning needs. Completes annual required training and…
Added 2 mins ago
CH
Pharmacy Intern - Grad
CVS Health
Rocky Mount, VA
- $30 to $42 USD / hour
As a Graduate Pharmacy Intern, you will apply your didactic learning from pharmacy school and pharmacy practice into real-world practice to become ready for a Pharmacist role. Under the…
Added 2 mins ago
CH
Pharmacy Intern - Grad
CVS Health
Granville, OH
- $30 to $42 USD / hour
As a Graduate Pharmacy Intern, you will apply your didactic learning from pharmacy school and pharmacy practice into real-world practice to become ready for a Pharmacist role. Under the…
Added 2 mins ago
CH
Store Manager In Training
CVS Health
Bay Minette, AL
- $18.5 to $23.88 USD / hour
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
Added 2 mins ago
CH
Store Manager in Training
CVS Health
Broken Arrow, OK
- $18.5 to $23.88 USD / hour
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
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Shift Manager
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PRATTVILLE, AL
You will help operate the restaurant on a day-to-day basis as a Shift Manager. You will help the management team, ensuring that every shift operates smoothly. You’ll also help team members…
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Shift Manager
Arby's
WEST VALLEY CITY, UT
You will help operate the restaurant on a day-to-day basis as a Shift Manager. You will help the management team, ensuring that every shift operates smoothly. You’ll also help team members…
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Shift Manager
Arby's
Spring Hill, TN
You will help operate the restaurant on a day-to-day basis as a Shift Manager. You will help the management team, ensuring that every shift operates smoothly. You’ll also help team members…
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Director Integrated Grid Operations
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Director Power Generation
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Fitness Program Assistant PTS
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Under the general supervision of the Fitness Manager, the Fitness Program Assistant is responsible for promoting and delivering fitness programs for Campus Recreation and completes special…
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CC
Service Coordinator - Basilica Place Community
Catholic Charities of Baltimore
Baltimore, MD
- $50,000 USD / year
Manages the internship program, including coordination of meaningful learning experiences and oversight of intern contributions, to expand service capacity for aging residents.
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Job Coach Afternoon - Suisun City
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Job development, including resume building, practice interviews, learning new employability skills
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Job Coach - Buena Park (Bilingual Korean)
Integrated Resources Institute
Buena Park, CA
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Job development, including resume building, practice interviews, learning new employability skills
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Senior Program Manager
Chickasaw Service Solutions, LLC
United States
The Sr. Program Manager implements, manages and controls all program directives related to the contract. This position ensures the timely accomplishment of all specified requirements and…
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Team Manager-Livonia, MI
Panera Bread
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As a Team Manager, you’ll be part of the bakery-cafe’s leadership team, helping to run great shifts, support team development, and maintain the high standards our guests expect.

HME

Senior Manager, Global Insight & Customer Experience

Carlsbad, CA, United States

The posted pay range, $127,700 - $170,200 USD, is what we reasonably expect to pay for the role.

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Job details

Pay: The posted pay range, $127,700 - $170,200 USD, is what we reasonably expect to pay for the role.
Posting language: English
Posted: Nov 9, 2026

Original job description

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!

We are currently recruiting for a Senior Manager, Global Insights & Customer Experience.

What you will do in the position:

Voice of Customer & Customer Research
Builds and runs HME’s voice of customer program across QSR brands, franchisees, operators, and crew, using advisory boards, interviews, surveys, site visits, and structured feedback channels.
Leads brand and franchisee research on buying decisions, upgrade barriers, operational priorities, and total cost of ownership, producing insight briefs that inform product and commercial decisions.
Runs win/loss analysis and shares findings with Product Management, Sales, and leadership.
Global Markets & Competitive Intelligence
Maintains a portfolio-wide view of the global QSR technology market, covering competitors, new entrants, technology trends, and brand technology strategies.
Continuously tracks competitor pricing, packaging, and commercial models (hardware, subscription, service) across HME’s global markets and maintains a current competitive pricing benchmark.
Leads market research across HME’s global markets, covering market sizing, brand requirements, regional QSR formats, regulatory and certification requirements, and competitive positioning.
Partners with International Sales to engage international brands, franchise groups, and distributors on product direction and market needs.
Supports International Sales with go-to-market through the HME / distributor / brand or franchisee model, including distributor enablement and positioning, market-specific product and pricing recommendations, launch readiness, and adoption tracking.
Represents the international perspective in product and roadmap reviews so that global requirements are considered from the start of product decisions.
Maintains HME’s map of the customer technology ecosystem (POS, KDS, ordering, payments) to inform partner and integration decisions.
Customer Journey, Personas & CX Standards
Owns HME’s customer journey maps, persona library, and customer experience standards, ensuring they are applied consistently in product definition.
Partners with the Product Management function on experience-led design.
Pricing & Commercial Analysis
Provides pricing, margin, and willingness-to-pay analysis, drawing on the competitive pricing benchmark and ROI evidence, including for hardware kit and pricing updates, to support pricing decisions within the Product Management function.
Product Marketing, Go-to-Market & Sales Enablement
Leads product marketing, including market narrative, positioning, buyer journey, sales enablement content, and ROI tools.
Owns the Sales and Corporate Accounts training program for new products and releases, using technical content from product teams.
Partners with Marketing on launch plans, campaigns, customer references, and case studies.
Field Testing & Validation
Oversees the field test program, brand approval coordination, and launch-readiness validation in the field.
Oversees the end-to-end sales-to-install process so that field and installation learnings improve the overall customer and installer experience.
Ensures findings from the field, Sales, and customers reach the Product Management function as structured input for the backlog and roadmap.
Operating Standards & Team Leadership
Sets research standards, insight cadence, templates, and tools so that insight feeds roadmap and investment decisions consistently.
Leads, develops, and manages a team covering product marketing, global markets, and field testing and validation.

What you will need to succeed:

10+ years of progressive experience in customer insights, customer experience, market research, competitive intelligence, product marketing, product management, or a related discipline within a B2B technology environment, including 3+ years of leadership experience.
Demonstrated experience developing and leading customer insights, Voice of Customer, or customer experience programs, including journey mapping and customer experience measurement.
Strong knowledge of qualitative and quantitative research methodologies, including customer interviews, surveys, field research, segmentation, and pricing research.
Experience conducting competitive and market analysis, including competitive intelligence, pricing analysis, and win/loss research.
Strong analytical and business acumen, including experience with pricing, margin, ROI, and customer experience measures such as NPS and CSAT.
Proven ability to translate customer, market, and competitive insights into actionable recommendations for product, commercial, and executive stakeholders.
Demonstrated ability to influence and collaborate across Product Management, Sales, Marketing, Engineering, and other cross-functional teams.
Experience developing relationships with customers, channel partners, distributors, and other external stakeholders.
Experience within QSR, hospitality, retail, or other multi-site operating environments; franchise business model experience preferred.
International business experience, including market research, channel or distributor engagement, and go-to-market activities across multiple regions.
Bachelor’s degree in Business, Marketing, Economics, Engineering, or a related field; advanced degree preferred.
Position is based at the Carlsbad corporate office and requires approximately 30–40% domestic and international travel.

The posted pay range, $127,700 - $170,200 USD, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds, 50 pounds with assistance.

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Skills

Customer experience
Research
Sales
Leadership
Packaging
Market research
Financial analysis
Team leadership
Customer insight
Market analysis
Business model

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