IT Analyst

Location:

Michigan City, Indiana, United States

Job ID:

R0152223

Date Posted:

2026-11-13

Company Name:

HITACHI GLOBAL AIR POWER US, LLC

Profession (Job Category):

IT, Telecom & Internet

Job Schedule:

Full time

Remote:

No

Job Description:

Hitachi Global Air Power:

We build the machines that power industry. We are Hitachi Global Air Power (“HGAP”), a leading global industrial compressed air manufacturer driving the innovations that keep the world moving.

From our headquarters in Michigan City, Indiana, our compressed air solutions power manufacturing operations all around the globe: from food and beverage to life-saving pharmaceuticals and cutting edge semi-conductor chips. Our portable compressors provide the air power to build roads and bridges, lay pipelines and aid in oil and gas mining and production.

We are a team of innovators, engineers, and quality experts with a shared vision to create the next generation of efficient, environment-forward compressed air solutions that meet the demands of today, while boldly contributing to a sustainable, circular economy. With more than 58 years of legacy and trusted performance through our brands - Hitachi, Sullair, and Champion (Australia), we are proud of our reputation for reliability, durability, and performance and groundbreaking engineering.

Join us in building a future where your work has an impact. At Hitachi Global Air Power, you will be part of a global network that is shaping the future of industrial power.

Summary of the position:

Hitachi Global Air Power is seeking an IT engineer to serve as Tier 2 support for various information systems. A successful candidate will resolve escalated incidents and complex technical problems beyond the scope of Tier 1, performing root-cause analysis and implementing lasting solutions across end-user computing, identity and access, network, and server infrastructure. This position will include engineering, administration, configuration, automation, monitoring, documentation, and project responsibilities, and will serve as a technical mentor to Tier 1 analysts.

This role will include development goals with the expectation the candidate will take on increasing technical ownership and project leadership in the organization.

Duties and responsibilities:

• undefined
• Serve as the Tier 2 escalation point for the service desk, taking ownership of complex incidents and service requests through resolution within established SLAs
• Perform root-cause analysis on recurring and high-impact issues and implement permanent fixes rather than workarounds
• Administer hybrid identity and access management, including on-premises Active Directory, Group Policy, Microsoft Entra ID, and single sign-on/MFA platforms (e.g., Okta)
• Engineer and maintain endpoint management through Microsoft Intune, including Windows Autopilot and Apple device enrollment, configuration and compliance policies, application packaging and deployment, and patch management
• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint/OneDrive, and license management
• Install, configure, maintain, and monitor network and server infrastructure, including Windows Server, switching, wireless, VPN, and firewall systems
• Diagnose and resolve LAN, WAN, and wireless connectivity issues, including DNS, DHCP, VLAN, and 802.1X authentication problems
• Own and continuously improve employee onboarding and offboarding processes, including device provisioning, account lifecycle management, and automation opportunities
• Develop scripts and automation (e.g., PowerShell, Microsoft Graph) to reduce manual effort and improve consistency
• Support security and compliance efforts, including endpoint protection, vulnerability remediation, access reviews, and adherence to company security policies
• Plan, lead, and participate in IT projects such as system upgrades, migrations, and new technology rollouts, from requirements gathering through deployment and handoff
• Support the development and deployment throughout the Hitachi Global Air Power Business Systems Lifecycle
• Partner with vendors, business units, and global IT teams to escalate, coordinate, and resolve technical issues
• Mentor and train Tier 1 analysts; develop standard work, runbooks, knowledge base articles, and training documentation
• Participate in after-hours maintenance windows and critical incident response as needed

Qualifications:

Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field; or 5+ years of equivalent experience

Professional experience:

• 3-5 years of professional IT experience, including at least 2 years in a Tier 2, systems administration, or equivalent role
• Hands-on administration of Active Directory, Microsoft Entra ID, and Microsoft 365 in a hybrid environment
• Experience with Microsoft Intune or a comparable endpoint management platform (Windows and iOS/iPadOS)
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, wireless)
• Experience working in an ITSM platform (e.g., Freshservice, ServiceNow) and ITIL-aligned processes
• PowerShell scripting experience preferred
• Experience supporting a global, multi-site organization preferred

Certifications (preferred):

• Microsoft certifications such as Endpoint Administrator Associate or Identity and Access Administrator Associate
• CompTIA Network+ or Security+, Cisco CCNA, or equivalent

Key behaviors:

• Manages time effectively, meets deadlines, and achieves established goals and objectives
• Assists in the establishment, accomplishment, and continuous evaluation of goals
• Assumes responsibility for the accuracy of work processes and the flow of multiple tasks
• Drive for continuous improvement of business processes and overall customer satisfaction
• Takes ownership of escalated issues and communicates clearly with users at all technical levels, including leadership
• Shares knowledge readily and develops the skills of less experienced team members

Direct reports:

• N/A – provides technical guidance and mentorship to Tier 1 analysts

The successful candidate is responsible for complying with Hitachi Global Air Power’s Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.