ABOUT THE ROLE
Let's build a beautiful product together
We are building infrastructure and tools that power real-time AI voice agents used by fast-growing companies. Design quality matters here - every interaction happens in real time, under pressure, with real users.
As a Product Designer, you’ll own end-to-end product design across core user workflows. You’ll work directly with founders, engineers, and customers to shape features from first principles - not just polish UI after decisions are made.
This is a high-ownership role with real influence over product direction, UX quality, and design standards.
KEY RESPONSIBILITIES
• Own the product experience end-to-end - from early concepts and PRDs to polished, shipped features used by real customers in high-stakes, real-time scenarios.
• Shape how users interact with AI voice agents, turning complex, technical workflows into clear, intuitive, and human experiences.
• Work side-by-side with engineers and founders to define, refine, and ship features, ensuring design intent and quality are preserved all the way to production.
• Be the voice of the user - conduct customer interviews, gather feedback, and translate real user pain points into thoughtful design solutions.
• Proactively raise the UX bar by identifying friction, inconsistencies, and opportunities across the product, and driving improvements from idea to launch.
• Build and evolve Retell’s design system, setting standards for consistency, scalability, and craftsmanship as the product and team grow.
• Hold a high bar for craft and quality, sweating the details and refusing to compromise on clarity, usability, or polish.
• Influence product direction through design, contributing strong opinions, clear rationale, and taste-driven decisions that shape what we build next.
YOU MIGHT THRIVE IF
• Have 5+ years of experience as a Product Designer working on shipped products.
• Have a strong user-centered design background (HCI, design, or equivalent experience).
• Have excellent product taste and a strong sense of usability, hierarchy, and visual clarity.
• Are detail-oriented and care deeply about polish and consistency.
• Enjoy working closely with engineers, PMs, and founders to shape product direction.
• Are comfortable operating in a fast-moving startup environment with ambiguity.
• Enjoy owning problems end-to-end rather than working within a narrow design scope.
• Care deeply about building products that are easy to use and delightful.