Veteran Care Coordinator

#IND123 Veteran Care Coordinator Location: Miami, FL 33181 – This position is hybrid after 90 days Must work (2) days onsite/Flexible Pay: $25.50 per hour Type: Direct hire Schedule: M-F, 6:30 AM to 3:30 PM EST

Training schedule:

For the first 90 days of employment the training schedule is Hybrid:

Monday – Friday, 8:30 am – 5pm, Mon-Thursday (onsite) and Fridays (remote)

Job description

• Conduct intake assessments, safety and risk screenings, and identify the needs of veterans and their families to develop personalized care plans that promote recovery and overall well-being.
• Connect veterans with VA benefits, behavioral health services, healthcare providers, and community resources, providing advocacy and assistance with applications, referrals, and access to essential services.
• Provide telephone crisis counseling, suicide intervention, and peer support to veterans experiencing emotional distress or behavioral health challenges.
• Coordinate ongoing case management, including following up on referrals, monitoring service delivery, conducting community or home visits as needed, and maintaining accurate documentation in compliance with HIPAA and confidentiality requirements.
• Collaborate with community partners, participate in veteran outreach and educational initiatives, represent the organization at community events, and complete required training, including obtaining Recovery Peer Specialist certification within 18 months of hire.

Nice to have:

• Bachelor’s Degree
• Experience with referring veterans
• Crisis counselling or clinical work
• Peer support experience or Certified Peer Specialist
• Experience coordinating care/referrals, advocating for services
• Bilingual: Spanish/English

Requirements:

• Must be US Military Veteran including US Coast Guard or National Guard – Retired service members are eligible
• Must provide copy of form DD Form 214
• Must be MS Office proficient
• Must submit an internet speed test: 50 Mbps DL
• Must be able to document calls while on the phone
• Employer will perform testing: Must submit a writing sample as part of interview process (we will send this to you), must pass 30-day assessment at 80%
• Must be able to work scheduled holidays, 247/365 operation
• Emergency Response & Storm Support: Must be willing and able to remain working during severe weather events until officially directed to evacuate, assist with emergency response efforts, and proactively identify alternative ways to support operations and connect individuals with essential services and resources during storms
• High school diploma or equivalent
• Background check required – Level II
• References required
• Employment and education verification required
• Drug screening required