Remote Customer Contact Representative

Remote Contact Center Representative (Property Claims) Location: Fully Remote - Approved states only (Open to most U.S. states; not hiring in CA, AK, CT, DE, MA, MI, NJ, NY, OR, WA, CO, IL or HI)

Technical requirements; Must have your own equipment:

• Home computer that meets technical spec requirements
• Anti-virus software
• Two (2) monitors or screens
• Ethernet connection in a designated workspace
• Distraction free designated workspace, with pre-arranged elderly and dependent care
• Headset

Pay: $17.00/hour + performance bonus (up to approximately 10% annually) Type: Contract to Hire Training Schedule: M-F 9AM-530PM EST Schedules: First come, first serve. Must be available to work evenings, weekends, holidays, and extended hours during catastrophic weather events. Weekend and afternoon shift differentials apply. [B. M-F, 11:00 AM to 7:30 PM EST] [C. M-F, 1:00 PM to 9:30 PM EST] [D. M-F, 2:30 PM to 11:00 PM EST] [E. Tues-Sat, 2:30 PM to 11:00 PM EST] Career outlook: Room to grow with company-obtained certifications, standard health, dental, vision, 401k with match, EAP programs, parental leave. Start Date: Dec 7. 2026

Job Description

• Receive and manage 15–25 new exterior (roofing, siding) property claim assignments daily while coordinating inspections for homeowners following fire, water, storm, or other property damage. (Xactimate)
• Make 30–50 outbound calls daily (plus occasional inbound calls) to homeowners and contractors to gather loss details, schedule inspections, and provide updates.
• Accurately document claim information, maintain case records, and communicate with insurance carriers, contractors, and internal departments using multiple computer systems.
• Manage multiple claims simultaneously while meeting carrier-specific service level agreements and maintaining a strong sense of urgency and attention to detail.
• Provide empathetic customer service while following established workflows and understanding that this role does not involve discussing insurance coverage or claim decisions.

Nice to have

• Property insurance, restoration, construction, scheduling, dispatch, or claims experience.
• Customer service experience in a less-scripted environment.
• Experience using multiple systems simultaneously in a fast-paced environment.

Requirements

• Minimum 1–2 years of customer service experience (call center, hospitality, retail, telecommunications, or similar).
• Must submit a speed test: UL 20 MBPS | DL 60-100 MBPS
• Must submit computer specs assessment via Belarc Advisor
• Must consent to screen recording while handling customer interactions
• Proficiency with Microsoft Word, Excel, and navigating multiple computer applications Strong communication, critical thinking, and multitasking skills
• Criminal background check required
• Drug screening required
• Background check required (Lifetime)
• Employment verification required (5 years)
• Education verification required